kkendall141's picture
Feedback Problem for The Gates and Manor

My son's account was charged a $65 late fee because our Auto Pay was rejected due to the added water bill. I have paid the $867.98 to update his rent fee and water bill, but would like the late fee reversed. We have multiple issues since he has moved into the Gates and Manor including an apartment that was never cleaned upon move-in, a promised covered parking spot, etc. Your consideration is appreciated.

kayla.potter's picture
kayla.potter McKinley Employee

Thank you very much for taking time to rate your experience at The Gates, Kaden. We would love to talk with you some more about the reasons for the low score; we want to improve our level of service and the more information you share with us, the better we will be able to meet your expectations in the future! We look forward to talking with you soon.