leasing office hours

Manchester West Apartments
1900 W Liberty St.
Ann Arbor, Michigan, 48103

  • Phone: 734-665-0152
  • Email:
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 7:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
abf's picture
Feedback Problem for Manchester West

It seems that every time i've gone to the leasing office to pick up a package lately the sign saying "we'll be back later...." is on the door. This has happened the last 3 times i've tried to go there, most recently today at 2:10pm it said nobody would be back until 3pm. It's frustrating that the hours are fairly limited as it is and when the office is supposed to be open often times it isn't. I get medical supplies and other online orders frequently, it's really inconvenient to not be able to pick them up. There have also been several times recently where a package wasn't delivered on a given day because ups/fedex tried to drop it off at the office and the office was again closed. A lot of the people working in the office are very kind and have dropped packages off to my apartment many times but i feel bad asking for this more frequently and know that's not anyone's job. Not sure what, if any solution there is to this issue but since it has happened numerous times i thought i'd address it and see if there's anything you guys can do. Thanks.

CassieSprague's picture
CassieSprague McKinley Employee

Hi Amanda, Thank you for reaching out on my.mckinley. I’m glad I was able to talk to you on the phone just now. Again, I am very sorry about the inconvenience and I understand your frustrations. I also just sent you a message so that you have my email address to reach out to me anytime. I will also deliver your packages tonight. If you need anything else, please let me know. Hope you have a great rest of your day! Sincerely, Cassie Sprague, Assistant Community Manager, (734) 665-0152