Glencoe Oaks

Glencoe Oaks Apartments & Town Houses
2201 Glencoe Hills Drive
Ann Arbor, Michigan, 48108


  • Phone: 734-971-5455
  • Email:
    glencoe@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
breecekelly's picture

Maintenance Requests

Announcement for Multiple Communities

Good Afternoon-

I hope you are well! We wanted to send out some communication around maintenance requests and timing so that everyone is aware. Due to the snow storm, our maintenance staff is working an adjusted schedule today, and will be focusing on emergency maintenance requests only. Any routine requests submitted will be completed next week upon their return. We really appreciate everyone's patience and understanding around this delay, and we will work diligently to address your requests in a timely manner next week.

If you experience a maintenance emergency today,...



kellyg2's picture

Snow & Ice Removal

Announcement for Multiple Communities

Good morning,

We are still working hard to provide you a safe passage while passing through the community on both sidewalks and parking lots. This particular snowfall has created icy conditions beneath very heavy snow, thus, taking us much longer to clear than we hoped. Your patience is appreciated as we continue to remove the snow and place the salt down.

Please us EXTREME CAUTION while walking and/or driving throughout the community as we wait for the salt to remedy the ice and for the expected warm up as the day progresses.

Please do not hesitate to contact the...



tia.davis's picture

AT&T/McKinley TV Raffle

Announcement for Multiple Communities

Dear Valued Resident,

Did you know you have your own local dedicated AT&T representative? His name is Jason VanFleteren, and he can be reached at 800-288-3466!

He is currently running a raffle to win a Samsung 50" UHD 4K Smart TV. No purchase necessary, just mention "McKinley TV Raffle" when calling 800-288-3466. Please refer to the attached flyer for more information.

If you are currently paying more than...


waldman367's picture
waldman367

Are we using McKinley websites for outside advertisements now? Should we start expecting billboards on McKinley properties as well? Using our information for telemarketing? McKinley is making money from these partnerships, but is unable to maintain it's properties to an acceptable standard of safety. It's Wednesday and people continue to complain about snow removal from last week! Maybe it might be time to focus on what is important. Your residents.

CharlotteJooste's picture
CharlotteJooste McKinley Employee

Thank you for bringing your concerns to our attention.  I am sorry that we were not able to connect, I left you a voice message and sent you an email and hope that we can discuss the issues that you are having soon so that we can get it resolved for you.

Sincerely,

 

Charlotte Jooste


CharlotteJooste's picture

Snow Removal update: Monday, February 12, 2018

Announcement for Multiple Communities

Good Morning!

First off, thank you so much for your patience as our maintenance team cleared and salted our community this past weekend. I really appreciate your feedback. We will continue to work on clearing parking lots today, and we realize there is still a lot of snow in between and behind cars. In order for our maintenance team to most effectively clear parking spots, we ask that you please move your vehicles to areas where the snow has been cleared, so the plow can clear a good stretch of parking spots.

Again, I really appreciate each of you and your assistance in...


Maxximus's picture
Maxximus

Is the lot clearing going to actually happen at some point? The parking spots for 2113 haven't been touched since this notice went out. I'm ok because I'm in a truck, but I feel bad for the smaller cars that have to sit there and try to wriggle into a spot with mounds of frozen snow on all sides and underneath.


CharlotteJooste's picture

Snow Removal Update: Sunday, February 11, 2018

Announcement for Multiple Communities

Good Morning Residents,

I hope you all are enjoying your weekend! I am writing to inform you that Washtenaw County is currently under a Winter Weather Advisory until 4 PM today. Mixes of sleet and snow are expected with an accumulation of 1-3 inches.

To be most effective with our snow removal efforts, our maintenance staff will be in this afternoon to salt all stoops, stairs, driveways and sidewalks.

Please take caution as you are commuting to and from Glencoe Hills today. If you need any emergency repairs, please contact 734.971.5455 and follow the prompts to...


dbtyful1's picture
dbtyful1

You guys are flat out wrong!! The parking lot is a huge safety issue. Can't safely move in or out of the parking lot or our cars. You guys act like slum lords. I'm sure you guys don't keep the employee entrance unsafe like this. This is sad, sorry & ridiculous. Does corporate even know the lack of attention to the parking lots at Glencoe Hills. We are your customers. There's about 8 inches of snow in the parking lot & the back entrance is icy. We pay too much money to live here and not be able to safely get in & out of the apt bldg or our cars because of the depth of the snow and why do you guys just plow the islss, why not the parking spaces also. No excuse, never seen anything like it.

sydneyforeman's picture
sydneyforeman McKinley Employee

Dionne,

Thank you so much for reaching out to us via my.mckinley.com with your concern.  I have reached out to you at the email address associated with your my.mckinley account, so please feel free to reach out to me directly if there is anything else I can assist you with. 

Sincerely,

Sydney Foreman

Senior Sales Associate

Glencoe Hills Apartment Homes

734-971-5455

 


CharlotteJooste's picture

Snow Removal Update

Announcement for Multiple Communities

Good afternoon Glencoe residents,

We received a couple phone calls at the office regarding snow removal today and we always appreciate your feedback. We started snow removal at 6 am this morning and are still working very diligently to get all areas cleared as quickly as possible. I will keep you informed.

Thank you for your patience.

Charlotte

Charlotte.jooste@mckinley.com


zogdaddy's picture
zogdaddy

2281 hasn’t been touched in 2 days. Is there only one snowplow operating?

waldman367's picture
waldman367

2260 Hasn't been touched since 9 am on Friday morning, please don't call me to "Discuss It" do your job managing this property!!! I have helped 2 people with their cars stuck in the snow, where does my rent money go except REAC inspections? When the inspections were here I saw people everyday fixing things!, I HAVE NOT SEEN 1 PERSON SINCE FRIDAY MORNING CLEARING SNOW!!!

waldman367's picture
waldman367

They just came out and cleared the walkways outside, thank you.


CharlotteJooste's picture

Snow removal update

Announcement for Multiple Communities

Good Afternoon Dear Residents,

Happy snowy Friday! I wanted to write to provide an update regarding our snow removal plans. Our maintenance team has been diligently working on snow removal throughout the day. The Winter Storm Warning in effect anticipates snow fall to taper off late this evening. Our team will continue to clear the driveways and sidewalks until 6 PM tonight. Snow removal will resume tomorrow morning at 6 AM and will have all sidewalks, stoops, stairs and driveways cleared as soon as we can.

The Washtenaw County Sheriff's Department has issued a level 3...


rssroni's picture
rssroni

The sidewalks and porches haven't been done around my court/whole area directly south of the office since this morning. I understand clearing snow is hard when it's an all day event, but come on... even a small path and porch clearing would be better than nothing.

acwtzb's picture
acwtzb

2160 building area hasn't been done AT ALL. Including the parking lot. Same thing earlier this week.


CharlotteJooste's picture

Snow Removal Plan

Announcement for Multiple Communities

Good Morning Residents,

I hope everyone is having a great week! As you may have heard, Washtenaw County is currently under a Winter Storm Watch that is in effect for late tonight through Friday evening. An accumulation of 5"-9" of snow is expected during this time frame. Due to this storm, we wanted our residents informed of our plans for snow removal and operation. Our goal is to be proactive and ensure we are maintaining clear driveways and sidewalks, and ultimately taking care of you.

With snow starting to fall over night tonight, our maintenance team will be in early...



candicethom's picture

Maintenance Apprenticeship Program!

Announcement for Multiple Communities

Are you looking for a new career? McKinley is launching a Maintenance Apprenticeship Program in April 2018! You have the opportunity to train and become an Apartment Maintenance Tech! This program may be a great fit for you if you enjoy working with your hands, providing great customer service, and you thrive on having a variety of work!

You do not need maintenance experience to take advantage of this program . We are excited to teach you, provide mentorship and grow your career!

Why should I become a Maintenance Technician with McKinley?

There are excellent...


CharlotteJooste's picture

Fitness Locker rooms closed

Announcement for Multiple Communities

Good morning residents,

Happy 2018! I hope you are doing well.

We are painting the locker rooms in the fitness center today and therefor have to close it until 6pm tonight. I am so sorry about this late notice and thank you for your patience in this time of improvement.

Stay warm!

Charlotte

charlotte.jooste@mckinley.com