Glencoe Oaks

Glencoe Oaks Apartments & Town Houses
2201 Glencoe Hills Drive
Ann Arbor, Michigan, 48108


  • Phone: 734-971-5455
  • Email:
    glencoe@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
Christy's picture

Hello, I Would Like to Introduce Myself...

Announcement for Multiple Communities

Good Morning Glencoe Hills and Glencoe Oaks Residents,

I hope you enjoyed the weekend! I would like to introduce myself as your Community Manager! I am rejoining the Glencoe Hills Team and am very excited to be back. Some of you may remember me from years past. I began my career over 10 years ago right here at Glencoe Hills. I have worked here several times in many different office positions and know the community well.

I understand that you have been through some changes over the last several months, and want you to know that I am here to assist you with any needs that you...



mlynnhawk's picture

Dogs off leash

Feedback Problem for Glencoe Oaks

Women who lives in Building 2109 lets her 2 dogs out of the building off leash. They run around all over the place and have come after myself and my dog on numerous occasions. The women's little dog is the worst, trying to bite and jump, the thing is vicious. I've tried approaching the woman but she runs back in the building leaving her 2 dogs outside. This has been an ongoing issue and since she is not receptive to discussing this then I'm taking up with the management. Glencoe Hills/Oaks has a leash requirement, as well as the city of Ann Arbor. Please do something...

HaleighCrouch's picture
HaleighCrouch McKinley Employee

Good Morning Mary,

Thank you for informing our office of the issues you have been experiencing. I will send a notice to the entire builing reminding them of the pet policies in place regarding the leashes. Should you have additional questions or concerns, please do not hesitate to let me know.

Have a great day,

Haleigh Crouch

Customer Service Manager

haleigh.crouch@mckinley.com


michellev837's picture

Ongoing Maintenance Issues.

Feedback Problem for Glencoe Oaks

We have had a broken dishwasher since late May. I have a record of all of the service requests we have submitted as well as the times we have called Glencoe Hills Management to follow up on getting it fixed. Not once have they followed up with us on this issue. Our dishwasher is still broken and we need a completely new one. In addition to replacing it, we are also seeking compensation for the months of frustration and poor management and complete lack of communication on the part of Glencoe Hills.

HaleighCrouch's picture
HaleighCrouch McKinley Employee

Hi Michelle,

Thank you for your feedback on My Mckinley and the concerns you have. We will be happy to address all negative experiences and issues you have came into contact with later this afternoon.

We look forward to speaking with you,

Haleigh Crouch

Customer Service Manager

haleigh.crouch@mckinley.com


HaleighCrouch's picture

Late Fees for Oustanding Rent

Announcement for Multiple Communities

Good Afternoon Residents,

If you have already paid rent, thank you! If you have not as of today, please keep in mind that the second late fee of $50 will be charged for payments not made by tomorrow. If you find you are needing help or have questions and concerns, please reach out to me directly.

Thank you,

Haleigh Crouch

Customer Service Manager

haleigh.crouch@mckinley.com



HaleighCrouch's picture

Phone Lines Are Down

Announcement for Multiple Communities

Good Afternoon Glencoe Residents,

Currently our phone lines are down. If you have an emergency, question or concerns, please contact us at Glencoe@Mckinley.com and we will try our best to get to your email. We appreciate your patience while we try to get our phone lines up and running.

Have a great day,

Haleigh Crouch

Customer Service Manager

haleigh.crouch@mckinley.com



HaleighCrouch's picture

Fall Hours Are Changing

Announcement for Multiple Communities

Hi Glencoe Hills Residents,

Summer is ending and fall is around the corner. As the seasons change, so will our office hours. Please find the hours below:

Monday-Friday 9a - 6p

Thursday 9a - 7p

Saturday 10a- 5p

Sunday CLOSED

Should you have any questions or concerns, please do not hesitate to contact the leasing office at 734-971-5455.

Have a great weekend,

Haleigh Crouch

Customer Service Manager

haleigh.crouch@mckinley.com



mlynnhawk's picture

Parking lot/car port lighting

Feedback Question for Glencoe Oaks

I live in Glencoe Oaks and have noticed the parking lot and car port light have not worked in a while and wonder if and when they will be fixed?

keith.harden's picture
keith.harden McKinley Employee

Good Morning Mary,

We are hoping to be able to have the parking lot lights back working this week. I have reached out to a contractor for assistance with repairing the lights. We will stay on top of this and work as quickly as possible to restore the lights. If you have any further questions or concerns, please feel free to let me know.

Thank you,

Keith Harden Jr.

Community Manager

Glencoe Hills

Phone: (734) 971-5455


keith.harden's picture

Community Awareness

Announcement for Multiple Communities

Dear Residents,

I wanted to bring to your attention an issue that occurred this week. There was a fire started in the woods along a section of the walking paths. The Pittsfield Fire Department responded in a timely manner and was able to extinguish the fire. No one was hurt and not property was damaged.

The Pittsfield Police and Fire Departments are aware of the fires occurring on different occasions and they are working as quickly as they can to resolve the issue. Please be alert when traveling along the walking paths. If you see any signs of smoke or anything else that...



michellev837's picture

Broken dishwasher

Feedback Problem for Glencoe Oaks

Our dishwasher broke over and over again last year. At one point, we had a non functioning dishwasher for nearly 3 weeks while we waited for someone to fix it. Recently, the same exact problems began occurring again, and we were told by a maintenance worker in June that we needed a new dishwasher all together. 1 week later we called to check on the status of our new dishwasher and were told it would be in soon. A week after that we called and were told the notice was never put in in the first place, despite what we had been told the week before. I called last week and was told it would be in...

keith.harden's picture
keith.harden McKinley Employee

Good Evening Michelle,

 

I apologize for us not being able to install your dishwasher last week as we had planned. We have no forgotten about you and we will try to have the dishwasher installed as soon as possible. Once I have a better idea of when we can have this taken care of for you, I will be sure to update you on the install date. If you have any questions regarding your work order and the status of the repairs, please feel free to reach out to me.

 

Thank you,

Keith Harden Jr.

Community Manager

Glencoe Hills

Phone: (734) 971-5455


michellev837's picture

Pet charge on my rent account that should be taken off

Feedback Problem for Glencoe Oaks

We had roommates with pets that moved out in June of 2016. I notified the office that they were leaving (as were the pets), but we were still charged a pro-rated $4.84 pet fee for the month of July (1st - 7th). I called and was told in June that the charge would be taken off and to go ahead and pay the rent charges minus the $4.84. One month and several phone calls later the fee is still on our account. This is getting ridiculous.

keith.harden's picture
keith.harden McKinley Employee

Good Morning Michelle,

I am sorry for the inconvenience caused by the pet fee still showing up. I will ask Haleigh, our Customer Service Manager, to check to see why the pet fee is still showing up on your bill and to let you know when it is removed. If you have any other concerns or suggestions, please let me know.

Thank you,

Keith Harden Jr.

Community Manager

Glencoe Hills

Phone: (734) 971-5455