September 14, 2017 - 5:18pm - Posted by tia.davis McKinley Employee
Now that the days are getting shorter- we are spending more time inside. This has us looking at the condition of the common areas of the buildings. The hallways and laundry rooms are cleaned once per week by our professional cleaning service. There are a few items that we want to want to address because they seem to be getting out of hand.
No items should be left in the hallways or outside of the apartment. Any other items such as shoes, furniture or clothing will be discarded. Door wreaths, door decorations or door mats are all allowed (as long as it is...
September 1, 2017 - 9:18am - Posted by HaleighCrouch McKinley Employee
Good Morning Glencoe Residents,
We are happy to announce that the online pay system is up and working as of this morning. If you find you are having trouble making payments through the portal, please do not hesitate to contact the office at 734-971-5455.
August 31, 2017 - 11:08am - Posted by sydneyforeman McKinley Employee
Glencoe Hills and Glencoe Oaks Residents,
While we work to remedy the issue with our online payment system, we will be accepting rental payments in the office as well as over the phone with credit or debit cards.
In the office : Due to the technical issues, we will accept Credit / Debit Card payments in the office and WAIVE the convenience fee Checks, Money Orders, Cashier’s Check Over the phone : Again, please accept Credit / Debit Card payments and WAIVE the convenience fee Residents can also call: 866-869-...
August 31, 2017 - 10:50am - Posted by sydneyforeman McKinley Employee
Glencoe Hills and Glencoe Oaks residents,
As of this morning, our team is aware of an issue impacting payments made through NWP/My.Mckinley. This issue is resulting in duplicate payments being submitted. This a high-priority issue that we are working to resolve as quickly as possible.
In order to prevent further issues, all online payment options have been temporarily disabled to prevent duplicate payments from being submitted. If you recently submitted a payment that duplicated, our support team is working with NWP to cancel out the additional payment(s) to ensure there is...
August 31, 2017 - 10:45am - Posted by sydneyforeman McKinley Employee
Good morning Glencoe Hills and Glencoe Oaks residents,
I hope you are all having a wonderful Thursday so far. I am writing to inform you that in observance of Labor Day, our offices will be closed on Monday September 4th, 2017 and will reopen on Tuesday September 5th, 2017 for regular business hours.
If you experience a maintenance emergency during this time, please contact the leasing office and follow the prompts to be connected with our on-call technician.
For any questions, please give us a call at the Leasing Office at 734-971-5455.
August 31, 2017 - 10:14am - Posted by HaleighCrouch McKinley Employee
Good Morning Residents, NWP ePay’s website is currently experiencing intermittent issues that may cause your resident’s payments to return an error message and submit payment multiple times. We’re actively working with the ePay Support team to resolve the issue. In the meantime, our payment system has been shut down to prevent issues and we will follow up with more information as we work through the issue. Until the ePay website is back up, please feel free to pay your rent in the office using personal check, cashier's check or money order. If you have any questions, please contact the office...
August 30, 2017 - 5:41pm - Posted by sydneyforeman McKinley Employee
Good afternoon Glencoe Hills and Glencoe Oaks residents,
I am writing to notify you that the swimming pool near the clubhouse is still closed, as the repair was unable to be completed today. We are hoping to have the pool back up and running by Friday, but we will update you as soon as possible.
In the meantime, the North pool located near Clark road is still open for you to enjoy.
We appreciate your patience while we work to remedy the issue.
August 28, 2017 - 3:16pm - Posted by HaleighCrouch McKinley Employee
Good Afternoon Glencoe Residents,
The Clubhouse pool will be closed until Wednesday for remaining repairs being made. The north pool, located near Clark Rd. will be open for your enjoyment. We appreciate your patience during this time. If you have questions or concerns, please do not hesitate to call the office at 734-971-5455.
August 25, 2017 - 9:43am - Posted by HaleighCrouch McKinley Employee
Good Morning Glencoe Residents,
Happy Friday! The pool located next to the clubhouse will be closed today for remaining repairs. The north pool will be open for swimming. We appreciate your patience during this time. Should you have questions or concerns, please do not hesitate to contact the leasing office at 734-971-5455.