We had roommates with pets that moved out in June of 2016. I notified the office that they were leaving (as were the pets), but we were still charged a pro-rated $4.84 pet fee for the month of July (1st - 7th). I called and was told in June that the charge would be taken off and to go ahead and pay the rent charges minus the $4.84. One month and several phone calls later the fee is still on our account. This is getting ridiculous.