Have gone in multiple times to change a resident and renew lease. Everytime we go in we are told that everything is good and that we are all set for the following lease. Surprise! We keep getting phone calls and emails regarding how we are not set and there is more paperwork to sign when we are told every time we go in that we have everything signed and they only need to do their part. Preparing to go in a fifth time and maybe a sixth just to be told the same thing!!