Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
kendranewton's picture

Package wrongly delivered

Feedback Question for Serena Winter Park

Help! My mother sent me a small package through USPS but addressed it to the wrong address. It was sent to 2796, and I am 2706. It says it was delivered to the mailbox. How can I go about getting this back? Thanks!

Kyle Loflin's picture
Kyle Loflin McKinley Employee

Hello Kendra, 

I am happy we were able to connect this morning. As we discussed we do not have an apartment number 2796. I am on the lookout for your package, should anyone bring this into the office. 

I know you will be calling the post office as well, so hopefully, they may direct us in the direction of where the package was left exactly. I look forward to this being resolved for you. 

As always, let me know if there is any way I can help! 

 

Best, 

Kyle Loflin 

kendranewton's picture
kendranewton

I called and they said they would tell the postal carrier to move it to my mailbox so hopefully I'll have it by Monday at the latest. I'll let you know if I don't. Thanks!


MeganBaker's picture

Voting Day Office Hours - November 6th

Announcement for Multiple Communities

Dear Residents,

I hope everyone had a Happy Halooween and enjoyed all of the festivities last night!

Next Tuesday, November 6th, is another important day for all of us: Mid Term Election Voting Day!

In order to allow everyone the opportunity to vote in this important election, we will be opening the leasing office at 11am. We will remain open until our normal closing time of 6pm.

As always, our on-call maintenance technicican will be availble should any...



gabrielle.galati's picture

Reminder: Rent Due Today!

Announcement for Serena Winter Park

Good Afternoon Serena Winter Park Residents,

I hope that your day is going well. Just a reminder that your rent payment is due Today, November 1, 2018.

As many of you have already converted to the new payment system, PayLease we thank you for taking the time to transfer your information to the new system. Any residents that have not set up your my.mckinley.com...



MeganBaker's picture

Happy Halloween! Reminder - Offices Closing Today at 3pm

Announcement for Serena Winter Park

Dear Serena Residents,

We can't wait to see everyone dressed up in their costumes today! We have candy bags available in the office and invite you to stop by throughout the day to enjoy some treats and show off your Halloween style!

As a reminder, we also have door signs available in the office for you to post on your door tonight welcoming trick-or-treaters or letting them know that you are out of candy for the night.

Our offices will be closing early today at 3pm, in order for our team to prepare for trick or treating tonight, so we ask that you plan accordingly...



Kyle Loflin's picture

Water Off For Maintenance 2891-2898

Announcement for Serena Winter Park

Good Afternoon Residents,

Due to a maintenance issue, water will be shut off to the building containing apartments 2891-2898.

The issue will be resolved promptly and we will have water restored as soon as possible.

As always we appreciate your patience and understanding.

Sincerely,

Serena Winter Park Management



KDallett's picture

No hot water

Feedback Problem for Serena Winter Park

The shower water adjuster was changed in the master bath (2884 Serena) and Thank you for that. However, the control is now not producing hot water. Please send someone to adjust the valve behind the control. The cold definitely works. Turning the control to the right should bring in warm/hot water and...no mas! Thank you!!!

Kyle Loflin's picture
Kyle Loflin McKinley Employee

Good Morning Karen, 

I am so happy we were able to connect via phone yesterday. Maintenance let me know you did reach out and expressed this can be taken care of today; Chris will resolve this promptly this morning. 

Please let me know if there is any other way I may assist. 

Have a marvelous Monday! 

Best, 

Kyle Loflin 


gabrielle.galati's picture

November Rent Reminder

Announcement for Serena Winter Park

Good Evening Serena Winter Park Residents,

I hope that your day is going well. Just a reminder that your rent payment is due on November 1, 2018.

As many of you have already converted to the new payment system, PayLease we thank you for taking the time to transfer your information to the new system. Any residents that have not set up your my.mckinley.com resident...



Kamali Wright's picture

Missing package - URGENT

Feedback Problem for Serena Winter Park

If you have received a parcel key in your mailbox on yesterday 10/25 for a package that is not addressed to you, will you please take it the office and leave it with Kyle or the manager please? I would greatly appreciate it!

Kyle Loflin's picture
Kyle Loflin McKinley Employee

Good Morning Kamali, 

I am so sorry you are experiencing this issue with your package. I am glad I was able to connect with your mom yesterday on this issue. I will be on the lookout for any packages belonging to you brought in by residents or the mail service.

Please keep me updated on the status of your attempts with the post office as well, as I know you have reached out to them. 

I am here to help in any way I can. I look forward to this being resolved and your package making it to you safely. 

Best, 

Kyle Loflin 


Kyle Loflin's picture

Smoke Free Community

Announcement for Serena Winter Park

Dear Residents,

In order to provide a healthier environment for our residents, employees, and guests, Serena is a smoke-free community. The smoke-free policy covers all individual apartments, common areas, and outdoor areas. All residents, as well as their guests, employees, and vendors, are required to follow this policy. It has been recently brought up to our attention that this policy is not being exercised by some residents in our community.

We take great pride in providing you with a clean and safe environment. Multifamily buildings share air ducts or vents, which...