Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
Jason.Grooms's picture

2nd Serena June Rent Reminder. Plan Accordingly.

Announcement for Serena Winter Park

Good Morning Serena Residents,

I hope that your day is going well. A quick reminder that your rent payment is due June 1, 2019.

Reminder that rent payments are due at the beginning of each month and not able to honor rent payment extensions. Rent payments are due as discussed in the terms of your lease agreement.

PayLease, has multiple ways for you to make your payments. Here are the different ways you can now pay your rent.

Checking/ACH: Option is free and can be utilized by setting up your checking and routing number.

Pay by Debit Card: Just...



Jason.Grooms's picture

Serena June Rent Payments Due. Plan Accordingly.

Announcement for Serena Winter Park

Good Evening Serena Residents,

I hope that your day is going well. A quick reminder that your rent payment is due June 1, 2019.

Reminder that rent payments are due at the beginning of each month and not able to honor rent payment extensions. Rent payments are due as discussed in the terms of your lease agreement.

PayLease, has multiple ways for you to make your payments. Here are the different ways you can now pay your rent.

Checking/ACH: Option is free and can be utilized by setting up your checking and routing number.

Pay by Debit Card: Just...



MeganBaker's picture

Offices Closed for Memorial Day

Announcement for Multiple Communities

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MeganBaker's picture

Refer a friend to live at Serena Winter Park

Announcement for Serena Winter Park

Dear Serena Residents,

We hope that you're happy in your home and enjoy telling others about your experience at Serena Winter Park! One of our favorite things is having someone visit us and say they heard about our community from one of our current residents—it's the ultimate compliment! Plus, it has the added benefit of letting you help to pick your neighbors—who better to live nearby than a friend, co-worker, or family member?

Friends make the best neighbors!

Please let us know when you make referrals to our community—so that we know about it and can...



Fadiak82's picture

Pool hours

Feedback Question for Serena Winter Park

What time pool closes

MeganBaker's picture
MeganBaker McKinley Employee

Good morning and thank you for asking! Our pool hours are from dusk to dawn. Swimming in the pool is not permitted when the sun is down. Please let me know if you have any other questions and we will be happy to assist you! Have a wonderful week!


MeganBaker's picture

Water Temporarily Shut Off for Emergency Repairs

Announcement for Serena Winter Park

Dear Serena Residents,

A major leak in one of our main water lines was reported this morning. A professional plumbing company has been contacted for emergency service and is working on getting the broken line repaired as quickly as possible.

In order to minimize the damage in the apartments affected by the leak, we have had to turn the water off to the building. Maintenance attempted to make contact with all residents affected, as soon as the water was shut off, but we wanted to send this e-mail to you, as well, in the event that we were not able to speak with you this...


MeganBaker's picture
MeganBaker McKinley Employee

For reference, the apartments that are currently without water are 2833-2856. Thank you!


BDups23's picture

Rent

Feedback Question for Serena Winter Park

Do I have until the 3rd to pay rent without a late fee or is it after the first?

MeganBaker's picture
MeganBaker McKinley Employee

Good morning and thank you for your question! The late fees are charged at 9am on the 3rd of the month, so your payment must be received by that time. We are available in the Indigo leasing office today until 6pm if you prefer to drop your rent payment off in person, or you may utilize one of the many online payment options up until 9am on the 3rd to avoid receiving any late fees on your account. If you have any questions regarding the available payment options or need assistance setting up your online account, please let us know and we will be happy to assist you! Thank you and I hope you have a wonderful day!


Butch24's picture

Garbage fine

Feedback Problem for Serena Winter Park

Received a fine for “throwing a tied bag of garbage over the fence that landed in the dumpster which was unable to access through the opening due to the mattress and couch and garbage that was blocking the dumpster. I would like to hear from someone at McKinley due to the women I spoke to was rude and not helpful. Serena no longer has staff on site so would like to know who saw me throwing garbage. This complex has gone down hill and I just renewed for my third year. Shame on me. This complex has so much more to worry about than a bag of garbage that did make it into the dumpster. So...

MeganBaker's picture
MeganBaker McKinley Employee

Good morning and thank you for bringing your concern to our attention. It is very unfortunate that some of our residents do not abide by our community trash policies, as we strive to ensure that our comunity grounds are well maintained and clean at all times. We do utilize trash fines for these issues in order to enforce these policies. Trash bags that are left out around the community or inappropriately disposed of are opened by our maintenance team in order to identify where it originated from. The trash bag in question was lodged behind the dumpster and the rear wall of the enclosure, as it was thrown over the gate and not placed inside the dumpster itself. We understand that the side entrance to the enclosure was blocked by trash bags left by other residents (who also received trash violation notices and fines), however both of the front gates were accessible. We will waive this fine for you as a courtesy, but ask that you please utilize the proper gate entrance in order to place your trash bags inside the dumpster going forward. We truly appreciate your residency and look forward to an awesome year ahead! Have a wonderful day!


kevon.taylor's picture

Water Heater

Feedback Praise for Serena Winter Park

Not only did I get my water heater fix yesterday, my air filter got change too and I didn't put a work order on that one. The maintenance man, Chris, was doing his thing...

MeganBaker's picture
MeganBaker McKinley Employee

Thank you so much for taking the time to provide us with your excellent feedback! We love having you in our community and our service team is always available to assist when needed! I am so happy to hear that you found Chris prompt, friendly, and helpful! As always, please let us know if there is anything else we can do to assist you and we will be ready to help! Thank you and I hope you have a wonderful day! :)


MeganBaker's picture

Offices Closing at 3pm Tomorrow

Announcement for Multiple Communities

Dear Residents,

We wanted to inform you that our Leasing Offices will be closing early at 3pm tomorrow, April 25th, for an employee function. We will re-open on Friday, April 26th at 10:00 a.m.

Please visit our offices before 3pm tomorrow if you are expecting any packages or if you need to speak with our office team for any reason.

If you have a maintenance emergency please contact 407-628-8400 or 407-677-5715, to leave a message for our on-call technician and he will respond right away to assist you.

Thank you and we hope everyone is having a wonderful week...