Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
tonymariah041414@gmail.com's picture

Laundry Room Issues

Feedback Problem for Serena Winter Park

The past few times that my wife and I have attempted to do our laundry in the on site, we've run into the issue that neither the washers, nor dryers seem to be on the network that allows them to process our debit cards. This has made it difficult to do laundry in any format as the majority of machines are out of order. As of Sunday night, we could only get three washers to work, and a single dryer. This caused us to have the majority of our clothes come out of the dryer still damp, if not completely wet, and of course wrinkled. We have also had the dryers stop in the middle of drying our...

MeganBaker's picture
MeganBaker McKinley Employee

Good morning and thank you for bringing your concern to our attention! I sincerely apologize for the issues that you have experienced with the laundry center and understand how frustrating that must have been! We have been in contact with the company who services the laundry facilities for us and they were out yesterday to research the conectivity errors causing the machines to be offline. They have informed us that all issues have been corrected  and all machines are fully functional at this time. Should you have any other problems with the laundry center, please let us know right away and we will have them addressed right away! Thank you again for your pateince and understanding! I hope you have a wonderful day!


MeganBaker's picture

Reminder Office Closed tomorrow 12/15/18

Announcement for Serena Winter Park

Dear Serena Residents,

We wanted to remind you that our Leasing Office will be closed this Saturday, December 15th for an employee function. We will re-open on Monday, December 17th at 10:00 a.m.

Please visit our offices before 6pm if you are expecting any packages or if you need to speak with our office team for any reason.

If you have a maintenance emergency please contact 407-628-8400, to leave a message for our on-call technician.

Thank you and we hope everyone has a wonderful weekend!

Sincerely,

Megan Baker

Community...



vic1109's picture

Walkway

Feedback Question for Serena Winter Park

Hello, Any way a walkway can be made alongside the tennis court from the parking lot towards the dog park? Most of us in the building that pass by there, are forced to go through the grass, thank you

MeganBaker's picture
MeganBaker McKinley Employee

Good morning and thank you for your excellent suggestion! This is absolutely something that we will look into adding in the new year. We love hearing from our residents and are alway looking for ways to improve your experience with us! Thanks so much and I hope you have a wonderful weekend!

vic1109's picture
vic1109

Thank you!


vic1109's picture

Dog Dropings

Feedback Problem for Serena Winter Park

Hello all, Hope this message finds the entire community well, I’m a resident of Serena Winter Park along with my wife and my sweet dog Coco, you may have seen me around the community throwing her a big stick around for her to chase after around the green areas of our beautiful community. Our wounderful staff has made us all aware of the responsibility we have with our furry loved ones, recently they put out a reminder for the entire community about the dog dropping not being picked up, unfortunately after that message was sent out I noticed the back lot of our community became heavily...

MeganBaker's picture
MeganBaker McKinley Employee

Thank you for your thoughtful post and for all of your efforts to be a responsbile pet owner! We truly appreciate you and all of our other residents who do their part to keep our community clean and beautiful! I am so sorry that you and your wife have had issues stepping on pet waste previously, as that is something we nver want you to experience! To reiterate on your notes above, picking up after your pets is a requirement in the lease agreement and violators will be charged pick up fees and served violation notices. If you see . Please let us know if you see anyone not properly picking up after their animals and we will reach out and address right away! We urge all of our residents to be respectful of each other and to be good neighbors so that we can keep our comunity beautiful! 

 

vic1109's picture
vic1109

Thank you for the reply, I think it would be a good idea to put a reminder of this issue on all the resident’s mail or doors, as this is an issue that has gotten worse as of lately, thanks again Megan for all that you do for our wonderful community, see you around

MeganBaker's picture
MeganBaker McKinley Employee

You are very welcome and I agree completely! Letters have already been prepared and will be delivered in the morning. Thank you for being one of the many reasons our community is so special! Have a wonderful evening!


Kyle Loflin's picture

A Friendly Farewell

Announcement for Serena Winter Park

Dear Serena Residents,

As most of you know, I joined you here at Serena last January and I have been committed to making Serena the best for our residents every day. I have seen and assisted many changes in our ongoing effort in making our community the best place to call home. It has been a true pleasure getting to know you all; because of you, I have felt at home at Serena, with all of you like a family to me.

My career has led me to an exciting new challenge as we acquire a new community. I am excited to meet new residents and show them the same passion for customer...



MeganBaker's picture

Hot Chocolate Social Tomorrow at 4pm!

Announcement for Serena Winter Park

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MeganBaker's picture

Leasing Office Closed this Saturday 12/15/18

Announcement for Serena Winter Park

Dear Serena Residents,

We wanted to inform you that our Leasing Office will be closed this Saturday, December 15th for an employee function. We will re-open on Monday, December 17th at 10:00 a.m.

Please visit our offices before Friday at 6pm if you are expecting any packages or if you need to speak with our office team for any reason.

If you have a maintenance emergency please contact 407-628-8400, to leave a message for our on-call technician.

Thank you and we hope everyone has a wonderful week ahead!

Sincerely,

Megan Baker

...



MeganBaker's picture

Holiday Hot Chocolate Social!

Announcement for Serena Winter Park

Dear Serena Residents,

Please join us in the leasing office next Thursday, December 13th from 4-6pm to enjoy a decadent hot cocoa bar with all the toppings! We will also have holiday cookies and other treats for everyone to enjoy!

Bring your friends and family to celebrate the holiday season with your Serena friends and neighbors!

As a reminder, we are also collecting new unwrapped toy donations for TOYS FOR TOTS! For every toy donated, you will be entered into a drawing to win an APPLE WATCH or Tile BluetoothTracker! We encourage you to bring as many toys as...



Kyle Loflin's picture

Pet Waste Pick Up

Announcement for Serena Winter Park

Dear Serena Residents,

We are proud to be a pet-friendly community that offers a clean and comfortable living environment for everyone, including their pets, to call home. After all, we understand that sometimes your pets feel like part of the family. To maintain the beauty and cleanliness of our community we have pet waste stations stocked with bags located throughout our community. For those of you that consistently clean up after your pet, thank you. On behalf of your neighbors and staff, we appreciate your consideration and responsibility.

We need your help! Working...



MeganBaker's picture

Holiday Toy Drive and Apple Watch Raffle!

Announcement for Multiple Communities

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