Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
webhouse14's picture

Unable to log in to pay rent

Feedback Problem for Serena Winter Park

Serena apartment 2718 - i cannot log in the system to pay rent. i will continue to try.

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning Amy,

I sent you a direct email to follow up.  It seems you were able to log in and pay as I see a completed payment.  Thank you for continuing to try.  Please let me know if I can be any help.  My direct email is shanna.kahn@mckinley.com.

Sincerely

Shanna Kahn/Community Manager 


Dandk91225's picture

Tree issues

Feedback Problem for Serena Winter Park

Hello, I have asked continually about the tree behind our unit to be trimmed as we have limbs falling all of the time. I was told last week and as late as Saturday that the trimmers were coming to trim the tree. Imagine my surprise when they come to the property and cut someone else’s tree and not mine. They said they wished they could trim it but were told not too. Once again I am very disappointed in the leadership of the property. I assume going forward that McKinley will assume responsibility for any damage to the inside of our unit and any possessions that are damaged due to this tree.

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning Kelly

I know we have been connecting via email and working through these issues together.  Please keep me posted as we go through this storm as we discussed.  Stay safe and we will connect in person when we return to the office.

Thank you

Shanna Kahn/Community Manager 


shanna.kahn's picture

FINAL Serena Office Closures

Announcement for Serena Winter Park

Good afternoon Serena Residents

As a final decision, we have decided to close the leasing office starting Saturday August 31, 2019 through Tuesday September 3rd 2019 for the safety and concern of our staff and their families. Although we are not at the community, we will be monitoring this storm extremely close and will stay in contact as needed. If anyone has any questions, please feel free to email me directly at Shanna.kahn@mckinley.com . Depending on the power and internet availability, I will have acess to my email remotely and...



shanna.kahn's picture

Rent Reminder For September

Announcement for Serena Winter Park

Good afternoon Serena Winter Park Residents,

As you are aware, your my.mckinley is busy with many updates for the upcoming impact of Hurricane Dorian. We want to ensure we are communicating all information directly to you and prepare for all possibilities. As you know, the due date for rent is approaching as well. Rent is still due on Sunday September 1 st , 2019. We realize this is not only a holiday weekend, but this major storm is a huge distraction for everyone. We hope this reminder will help one thing to check off your list. We will be in the office today, Friday August 30 th...



shanna.kahn's picture

HURRICANE DORIAN UPDATE FOR SERENA (Friday 8/30)

Announcement for Serena Winter Park

Good afternoon Serena Residents,

We hope you are working towards your preperations for the upcoming impact of Hurricane Dorian. We have been keeping a close eye on the National and Local news and alert stations to make the best decision for you as our residents and our staff members. We want to also be able to provide you with the best updates possible.

We have decided to close our offices in addition to the closers for the weekend and Monday for the Holiday, we will also be closing our Leasing office on Tuesday September 3rd to ensure the safety of our staff members....



shanna.kahn's picture

Serena Leasing office Closed for the Labor Day Holiday

Event for Serena Winter Park

On Monday September 2nd, the leasing office at Serena Winter Park will be closed in observance with the holiday. Depending on the track of the storm, we are still expected to re-open on Tuesday September 4 th normal business at hours.

Please keep an eye on your my.Mckinley or updated information.

For any maintenance emergencies, please call 407-628-8400.

*Please note that during an active storm, personnel is...



shanna.kahn's picture

Hurricane Dorian update for Serena Winter Park Apartments

Announcement for Serena Winter Park

Good afternoon Serena Winter Park Apartments,

As you know we are keeping a close eye on Hurricane Dorian and we at McKinley wanted to take a moment to remind everyone of the importance of being prepared for anything that comes our way. Review the important points below:

The best way to stay informed is to sign up for my.mckinley.com. If you need your “Name ID” please contact the Serena Winter Park Office at (407)628-8400.

Preparation

The McKinley Team will remove/secure pool umbrellas and furniture. Pools, spas and other amenities may be...


nataliecaudle's picture

Towing!

Feedback Praise for Serena Winter Park

Absolutely loving the new towing system! Thank you so much for quickly solving this issue and making this such an awesome place to live. We have officially been here a month and do not have one bad thing to say!! Thanks Shanna for making this such an incredible community. You and your hardwork does not go unnoticed!

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning Natalie,

Thank you so much for the praise! I am so glad you are enjoying your living experience at Serena! My residents are my top priority and when I receive this wonderful feedback, I know my team's hardwork is paying off!  We absolutely love hearing how much our residents love living here, it truely makes our day brighter!  Please continue to let me know if there is anything we do to ensure your living experience here at Serena is the best.

Thank you again

Sincerely,

Shanna Kahn/Community Manager


shanna.kahn's picture

Parking Rules and Regulations-Please Read!

Announcement for Serena Winter Park

August 22 nd 2019

Re: Parking permit- Towing rules and regulations

Dear Serena Winter Park resident(s):

At Serena Winter Park, our goal is to provide you with the most enjoyable living experience for you to call home. Many of you have requested to towing rules and regulations to be enforced consistently here at Serena. We have heard your feedback and have obtained a new towing company, A Reliable Towing , to ensure we can do just that.

Starting August 26, 2019, A Reliable Towing will commence the normal patrol and random towing. Please ensure your...



maveka21@hotmail.com's picture

lights out

Feedback Problem for Serena Winter Park

there are some lights out around the property. thanks.

shanna.kahn's picture
shanna.kahn McKinley Employee

Good afternoon

Thank you so much for your feedback.  We appreciate you keeping a good eye on your community and working together to make sure Serena is a great place to live!    I did send you a direct email to address al the things posted.  Please let me know if you have any other questions, my direct email is shanna.kahn@mckinley.com or feel free to stop by and say hi and of course we love to hear any feedback to better ourselves for the community.  Thank you again!

 

Sincerely

 

Shanna Kahn/Community Manager 

Dandk91225's picture
Dandk91225

Hello,

The lights above and below the stairs going to the pool table and laundry have been out for quite a while. Can these please be fixed after the storm?

Dandk91225's picture
Dandk91225

The lights are still an issue on the property.