Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
sammiiyspence's picture

Smoking

Feedback Problem for Serena Winter Park

My partner and I chose Serena with the impression that this was a smoke-free environment. Cancer runs in my family (sixth and seventh generations with cancer traced to smoke) and I was impressed with the idea that this would be enforced. I’ve called the office twice today to complain about neighbors smoking and more than 4 other times complaining about the same issue. I’ve grown very tired of having to close my door and windows to keep the smell of smoke out of my apartment because other people in the building cant follow lease agreements.

MeganBaker's picture
MeganBaker McKinley Employee

Thank you so much for bringing your concern to my attention and also for taking the time to speak with me about it this afternoon! We are proud to be a smoke free community and it is very upsetting when residents or their guests violate this policy. I will be serving the apartment we discussed with a smoking violation notic this afternoon and will address this right away for you! Please always feel free to reach out to me directly at megan.baker@mckinley.com so that I can step in to help whenever you need me! Thank you for your understanding and I hope you have a wonderful weekend!


MeganBaker's picture

Parking and Towing Reminders

Announcement for Multiple Communities

Dear Residents,

As a reminder, all vehicles must have a displayed parking permit decal in order to park in resident parking spaces. All visitors must park in the designated visitor parking spaces to avoid having their vehicles towed at their expense.

All residents must visit the leasing office to pick up a parking decal to place on their vehicles, if you have not already done so. This decal will allow you to park in the resident spaces throughout the community.

Any vehicle that does not have a parking decal clearly displayed will be towed unless it is parked in a...



HannahHerzog's picture

Lost Wallet

Feedback Problem for Serena Winter Park

I know what you're thinking...she's always losing things. Well you're right. Today after school while walking to my apartment, I think I may have dropped my wallet. If anyone was to find it and pick it up please let me know. It's a fairly large women's wallet that is faux leather and a bright teal color. It has my driver's license in it as well. The name on the ID is Hannah Marie Herzog. Contacts: 407-715-7465 (text or call anytime) Hannahherzog03@gmail.com Apartment 2879...

elizabeth.guiliano's picture
elizabeth.guiliano McKinley Employee

Good Morning Hannah!

I am so happy we were able to help in finding your wallet!! As always, please let us know if there is anything else we can do to assist you and we will be happy to help! I hope you have a wonderful day! :)


MeganBaker's picture

Smoke Free Community Reminder

Announcement for Multiple Communities

Dear Residents,

In order to provide a healthier environment for our residents, employees, and guests, we are a designated smoke free community. The smoke-free policy covers all individual apartments, common areas, and outdoor areas . All residents, as well as their guests, employees, and vendors are required to follow this policy. It has been recently brought up to our attention that this policy is not being exercised by some residents in the community.

We take great pride in providing you with a clean and safe environment. Multifamily buildings share air ducts or vents,...



MeganBaker's picture

Serena Pet Policies Reminder

Announcement for Serena Winter Park

Dear Serena Residents,

We understand that many of you may consider welcoming a new pet into your home this holiday season. After all, who can resist a sweet little puppy or kitten with a bright red bow under the tree? We love our furry friends at Serena, but wanted to take some time to review our pet policies and procedures to avoid any unnecessary holiday disappointment. Please check with us in the office before adopting any new pets to ensure they are approved!

- Animals are not allowed anywhere on property unless approved by management in writing and listed on your...



MeganBaker's picture

Reminder: Pizza Party Today at 4pm!

Announcement for Serena Winter Park

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MeganBaker's picture

Important Laundry Room Payment Issue Update

Announcement for Serena Winter Park

Dear Serena Residents,

We have recently been alerted to a payment problem with the laundry center and wanted to make you aware right away.

As many of you know, we have been working through some connectivity issues in the laundry facility for the last 3-4 weeks. When swiping your cards to start the machines, an error message would sometimes populate stating that the machines were offline. In this situation, many residents would then go to a different machine and swipe again until finding a machine that was online to complete your washing.

The connectivity issues have...



MeganBaker's picture

Resident Pizza Party Thursday 12/20 from 4-6pm

Announcement for Serena Winter Park

Image result for pizza party

Dear Serena Residents,

We know that the holidays can be stressful and with their rapid approach, we figured that everyone could use a break from all of the planning and prepping! We invite you to take the evening off this Thursday from 4-6pm and join us in the leasing office for a resident appreciation pizza party! Bring the whole family with you and enjoy a slice with your friends and neighbors!

As a...



tonymariah041414@gmail.com's picture

Laundry Room Issues

Feedback Problem for Serena Winter Park

The past few times that my wife and I have attempted to do our laundry in the on site, we've run into the issue that neither the washers, nor dryers seem to be on the network that allows them to process our debit cards. This has made it difficult to do laundry in any format as the majority of machines are out of order. As of Sunday night, we could only get three washers to work, and a single dryer. This caused us to have the majority of our clothes come out of the dryer still damp, if not completely wet, and of course wrinkled. We have also had the dryers stop in the middle of drying our...

MeganBaker's picture
MeganBaker McKinley Employee

Good morning and thank you for bringing your concern to our attention! I sincerely apologize for the issues that you have experienced with the laundry center and understand how frustrating that must have been! We have been in contact with the company who services the laundry facilities for us and they were out yesterday to research the conectivity errors causing the machines to be offline. They have informed us that all issues have been corrected  and all machines are fully functional at this time. Should you have any other problems with the laundry center, please let us know right away and we will have them addressed right away! Thank you again for your pateince and understanding! I hope you have a wonderful day!


MeganBaker's picture

Reminder Office Closed tomorrow 12/15/18

Announcement for Serena Winter Park

Dear Serena Residents,

We wanted to remind you that our Leasing Office will be closed this Saturday, December 15th for an employee function. We will re-open on Monday, December 17th at 10:00 a.m.

Please visit our offices before 6pm if you are expecting any packages or if you need to speak with our office team for any reason.

If you have a maintenance emergency please contact 407-628-8400, to leave a message for our on-call technician.

Thank you and we hope everyone has a wonderful weekend!

Sincerely,

Megan Baker

Community...