Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
Fadiak82's picture

Pool hours

Feedback Question for Serena Winter Park

What time pool closes

MeganBaker's picture
MeganBaker McKinley Employee

Good morning and thank you for asking! Our pool hours are from dusk to dawn. Swimming in the pool is not permitted when the sun is down. Please let me know if you have any other questions and we will be happy to assist you! Have a wonderful week!


MeganBaker's picture

Water Temporarily Shut Off for Emergency Repairs

Announcement for Serena Winter Park

Dear Serena Residents,

A major leak in one of our main water lines was reported this morning. A professional plumbing company has been contacted for emergency service and is working on getting the broken line repaired as quickly as possible.

In order to minimize the damage in the apartments affected by the leak, we have had to turn the water off to the building. Maintenance attempted to make contact with all residents affected, as soon as the water was shut off, but we wanted to send this e-mail to you, as well, in the event that we were not able to speak with you this...


MeganBaker's picture
MeganBaker McKinley Employee

For reference, the apartments that are currently without water are 2833-2856. Thank you!


BDups23's picture

Rent

Feedback Question for Serena Winter Park

Do I have until the 3rd to pay rent without a late fee or is it after the first?

MeganBaker's picture
MeganBaker McKinley Employee

Good morning and thank you for your question! The late fees are charged at 9am on the 3rd of the month, so your payment must be received by that time. We are available in the Indigo leasing office today until 6pm if you prefer to drop your rent payment off in person, or you may utilize one of the many online payment options up until 9am on the 3rd to avoid receiving any late fees on your account. If you have any questions regarding the available payment options or need assistance setting up your online account, please let us know and we will be happy to assist you! Thank you and I hope you have a wonderful day!


Butch24's picture

Garbage fine

Feedback Problem for Serena Winter Park

Received a fine for “throwing a tied bag of garbage over the fence that landed in the dumpster which was unable to access through the opening due to the mattress and couch and garbage that was blocking the dumpster. I would like to hear from someone at McKinley due to the women I spoke to was rude and not helpful. Serena no longer has staff on site so would like to know who saw me throwing garbage. This complex has gone down hill and I just renewed for my third year. Shame on me. This complex has so much more to worry about than a bag of garbage that did make it into the dumpster. So...

MeganBaker's picture
MeganBaker McKinley Employee

Good morning and thank you for bringing your concern to our attention. It is very unfortunate that some of our residents do not abide by our community trash policies, as we strive to ensure that our comunity grounds are well maintained and clean at all times. We do utilize trash fines for these issues in order to enforce these policies. Trash bags that are left out around the community or inappropriately disposed of are opened by our maintenance team in order to identify where it originated from. The trash bag in question was lodged behind the dumpster and the rear wall of the enclosure, as it was thrown over the gate and not placed inside the dumpster itself. We understand that the side entrance to the enclosure was blocked by trash bags left by other residents (who also received trash violation notices and fines), however both of the front gates were accessible. We will waive this fine for you as a courtesy, but ask that you please utilize the proper gate entrance in order to place your trash bags inside the dumpster going forward. We truly appreciate your residency and look forward to an awesome year ahead! Have a wonderful day!


kevon.taylor's picture

Water Heater

Feedback Praise for Serena Winter Park

Not only did I get my water heater fix yesterday, my air filter got change too and I didn't put a work order on that one. The maintenance man, Chris, was doing his thing...

MeganBaker's picture
MeganBaker McKinley Employee

Thank you so much for taking the time to provide us with your excellent feedback! We love having you in our community and our service team is always available to assist when needed! I am so happy to hear that you found Chris prompt, friendly, and helpful! As always, please let us know if there is anything else we can do to assist you and we will be ready to help! Thank you and I hope you have a wonderful day! :)


MeganBaker's picture

Offices Closing at 3pm Tomorrow

Announcement for Multiple Communities

Dear Residents,

We wanted to inform you that our Leasing Offices will be closing early at 3pm tomorrow, April 25th, for an employee function. We will re-open on Friday, April 26th at 10:00 a.m.

Please visit our offices before 3pm tomorrow if you are expecting any packages or if you need to speak with our office team for any reason.

If you have a maintenance emergency please contact 407-628-8400 or 407-677-5715, to leave a message for our on-call technician and he will respond right away to assist you.

Thank you and we hope everyone is having a wonderful week...



MeganBaker's picture

Office Location and Hours Update

Announcement for Serena Winter Park

Dear Serena Residents,

In order to continue providing you with the highest levels of customer service, we have made the decision to move the Serena leasing office to our Indigo Winter Park location, effective immediately. With our combined resources, we are confident that we will be able to provide you with a dedicated team to assist you with all of your housing needs!

We can be reached via telephone at (407) 628-8400 during normal office hours, as well as for after hours emergency maintenance service. Should you wish to meet with us in person for any reason, we will be...


sammiiyspence's picture
sammiiyspence

How exactly does this benefit residents at Serena? I understand that the new office location is just up the road, but this seems like more of an inconvenience to those of us that live at the Serena property. Decisions like these are why I will not be renewing my lease or living on any McKinley property again.

MeganBaker's picture
MeganBaker McKinley Employee

Thank you for bringing your concern to our attention! This move will allow us to pool our resources and staffing so that we can provide you with more attentive and individualized service. With only 1 employee in the office currently, we often had to close up in order to give tours to prospective residents, which meant that we could not be there to assist others who were expecting the office to be open. With individualized appointments for service, we can guarantee our undivided attention to your needs without delay or distraction. Additionally, with only 1 person in the office, incoming calls could not always be answered if we were on the other line, or assisting another resident in the office. Moving to 1 office with multiple employees will allow us to be more responsive to your needs and provide you with a faster responses! All of our other services remain the same and we still have a dedicated maintenance staff who will be on site daily and available for emergencies 24 hours a day. This change was truly made to benefit our residents and to ensure that you always have access to us when you need us! We greatly appreciate your understanding and support of this change!


MeganBaker's picture

Smoke Free Community Policy Reminders

Announcement for Multiple Communities

Dear Residents,

In order to provide a healthier environment for our residents, employees, and guests, Mckinley communities are proud to be strictly smoke-free. The smoke-free policy covers all individual apartments, common areas, and outdoor areas. All residents, as well as their guests, employees, and vendors, are required to follow this policy. This policy is unfortunately not being exercised by some residents in our community.

We take great pride in providing you with a clean and safe environment. Multifamily buildings share air ducts or vents, which means a lit...



MeganBaker's picture

Chris is Returning to the Serena Service Team!

Announcement for Serena Winter Park

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tonymariah041414@gmail.com's picture
tonymariah04141...

This is amazing!!! Chris is absolutely the best! We were so sad when he left and couldn't be happier to hear that he is back!


Jason.Grooms's picture

Serena Rent Payments Due Today. Plan Accordingly.

Announcement for Serena Winter Park

Image result for rent payment due clip art

Good Evening Serena Residents,

I hope that your day is going well. A quick reminder that your rent payment is due today.

Reminder that rent payments are due at the beginning of each month and not able to honor rent payment extensions. Rent payments are due as discussed in the...