Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
TiGi's picture

credit card payment?

Feedback Question for Serena Winter Park

Are we able to stop by and swipe our credit card for rent?

JamesD2717's picture
JamesD2717

Hi, I've been trying to pay rent online all day. I assume that since the system is down, there won't be late fees for online payers? I'm at work, and can't exactly come by to drop off a check.


TiGi's picture

Occupants

Feedback Question for Serena Winter Park

Hi, Why is my name the only one listed as an occupant in 2725. Timothy Shamus Wright has lived here as long as I have.

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Giannina, 

We are happy to assist with this concern.  Timothy will be provided with a separate resident ID number that will link him to your unit number.

Please feel free to contact our office should you have any questions. 

Thank you, 

Jeannette Gonzalez 


treep58's picture

pay rent

Feedback Problem for Serena Winter Park

I had so much trouble registering on the community page and i finally got in and made a password, but when i go to pay rent, it wont let me do anything. I just don't want to get charged a late fee...

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Theresa, 

 

Thank you for bringing this concern to my attention.  I'll be reaching out to our support team to resolve this matter.  In the meantime, you are able to drop off you rental payment in a form of a money order or personal check.  

As soon as I have an update on the online payment link, I will contact you with instructions with submitting your online payment.  

We appreciate your patience in this matter.

Thank you,

Jeannette Gonzalez 

 

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Theresa, 

Thank you for bringing this concern to my attention.  I'll be reaching out to our support team to resolve this matter.  In the meantime, you are able to drop off your rental payment in a form of a money order or personal check.  

As soon as I have an update on the online payment link, I will contact you with instructions on submitting your online payment.  

We appreciate your patience in this matter.

Thank you,

Jeannette Gonzalez 

Rebecca Kenyon's picture
Rebecca Kenyon

I registered for the payment portal but it will not allow me to make an online payment.


recker298's picture

Online Payment you cannot add an account

Feedback Problem for Serena Winter Park

Please advise there should not be any late fees since there are several posts about this

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

 

Gretchen, 

Thank you for bringing this concern to my attention.  I'll be reaching out to our support team to resolve this matter.  In the meantime, you are able to drop off you rental payment in a form of a money order or personal check.  

As soon as I have an update on the online payment link, I will contact you with instructions on submitting your online payment.  

We appreciate your patience in this matter.

Thank you,

Jeannette Gonzalez 

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

 

Gretchen, 

Thank you for bringing this concern to my attention.  I'll be reaching out to our support team to resolve this matter.  In the meantime, you are able to drop off your rental payment in a form of a money order or personal check.  

As soon as I have an update on the online payment link, I will contact you with instructions on submitting your online payment.  

We appreciate your patience in this matter.

Thank you,

Jeannette Gonzalez 


MrDeneG's picture

Issue with Online Payment

Feedback Problem for Serena Winter Park

The option to make a payment online does not seem to be working at this time. I will try again tomorrow. Please advise. I'd like to avoid late fees...

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Dene,

Thank you for bringing this concern to my attention.  I'll be reaching out to our support team to resolve this matter.  In the meantime, you are able to drop off you rental payment in a form of a money order or personal check.  

As soon as I have an update on the online payment link, I will contact you with instructions on submitting your online payment.  

We appreciate your patience in this matter.

Thank you,

Jeannette Gonzalez 

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

 

Dene, 

Thank you for bringing this concern to my attention.  I'll be reaching out to our support team to resolve this matter.  In the meantime, you are able to drop off your rental payment in a form of a money order or personal check.  

As soon as I have an update on the online payment link, I will contact you with instructions on submitting your online payment.  

We appreciate your patience in this matter.

Thank you,

Jeannette Gonzalez 


thor211's picture

Resident

Feedback Question for Serena Winter Park

The "pay rent" feature is not working and appears to be locked will it be unlocked on the 1st or the 3rd cause of holiday?...

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Jesse,

Thank you for bringing this concern to my attention.  I'll be reaching out to our support team to resolve this matter.  In the meantime, you are able to drop off you rental payment in a form of a money order or personal check.  

As soon as I have an update on the online payment link, I will contact you with instructions on submitting your online payment.  

We appreciate your patience in this matter.

Thank you,

Jeannette Gonzalez 

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Jesse, 

Thank you for bringing this concern to my attention.  I'll be reaching out to our support team to resolve this matter.  In the meantime, you are able to drop off your rental payment in a form of a money order or personal check.  

As soon as I have an update on the online payment link, I will contact you with instructions on submitting your online payment.  

We appreciate your patience in this matter.

Thank you,

Jeannette Gonzalez 


BaileyWelch's picture

Paying Rent

Feedback Problem for Serena Winter Park

The "pay rent" feature is still not working and appears to be locked....

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

 

Bailey, 

Thank you for bringing this concern to my attention.  I'll be reaching out to our support team to resolve this matter.  In the meantime, you are able to drop off you rental payment in a form of a money order or personal check.  

As soon as I have an update on the online payment link, I will contact you with instructions on submitting your online payment.  

We appreciate your patience in this matter.

Thank you,

Jeannette Gonzalez 

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

 

Bailey, 

Thank you for bringing this concern to my attention.  I'll be reaching out to our support team to resolve this matter.  In the meantime, you are able to drop off your rental payment in a form of a money order or personal check.  

As soon as I have an update on the online payment link, I will contact you with instructions on submitting your online payment.  

We appreciate your patience in this matter.

Thank you,

Jeannette Gonzalez 


ariannasanders's picture

Online Payments

Feedback Problem for Serena Winter Park

The pay rent function is still not working. It will not allow me to add my account and routing numbers to pay the rent online.

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

 

Heather,

Thank you for bringing this concern to my attention.  I'll be reaching out to our support team to resolve this matter.  In the meantime, you are able to drop off you rental payment in a form of a money order or personal check.  

As soon as I have an update on the online payment link, I will contact you with instructions on submitting your online payment.  

We appreciate your patience in this matter.

Thank you,

Jeannette Gonzalez 

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

 

Heather,

Thank you for bringing this concern to my attention.  I'll be reaching out to our support team to resolve this matter.  In the meantime, you are able to drop off your rental payment in a form of a money order or personal check.  

As soon as I have an update on the online payment link, I will contact you with instructions on submitting your online payment.  

We appreciate your patience in this matter.

Thank you,

Jeannette Gonzalez 


Afoster's picture

Rent

Feedback Problem for Serena Winter Park

The pay rent doesn't work. Looks like it is locked?...

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Amanda, 

Thank you for bringing this concern to my attention.  I'll be reaching out to our support team to resolve this matter.  In the meantime, you are able to drop off you rental payment in a form of a money order or personal check.  

As soon as I have an update on the online payment link, I will contact you with instructions with submitting your online payment.  

We appreciate your patience in this matter.

Thank you,

Jeannette Gonzalez  

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Amanda,

Thank you for bringing this concern to my attention.  I'll be reaching out to our support team to resolve this matter.  In the meantime, you are able to drop off your rental payment in a form of a money order or personal check.  

As soon as I have an update on the online payment link, I will contact you with instructions on submitting your online payment.  

We appreciate your patience in this matter.

Thank you,

Jeannette Gonzalez 


Jeannettegonzalez's picture

Winter Park Flats- Closed for the Holiday

Announcement for Serena Winter Park

We will be closed on the 26th of December and will resume normal business hours on Tuesday, December 27th.

In the event of a maintenance emergency, please contact our office at 407-628-8400 and follow the prompts to be connected with our after-hours answering team.

Have a safe holiday weekend!

Your Winter Park Flats Team