Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
Jeannettegonzalez's picture

Fitness Center and Laundry Facility Access Key

Announcement for Serena Winter Park

Dear Serena Winter Park Residents,

WOW! We are so close! We recently announced that our community will feature a brand new incredible 24 Hr. state of the art Fitness Center and we are excited to inform you all that it will be available soon!!

We will have all new machines designed for strength training, cardio fitness, and body sculpting! We also plan to upgrade the entertainment provided in the gym, as well as optimal equipment placement to provide more usable space for stretching, yoga, and other floor exercises.

Next week, we will begin the registration process...


aparsons95's picture
aparsons95

When will this be open?


Jeannettegonzalez's picture

Exterior Renovation Schedule

Announcement for Serena Winter Park

May 5th, 2017

Re: Exterior Renovation Schedule- Building 14 (Units 2801-2823) & Building 18 (Units 2858-2880)

Dear Resident(s):

This notification is to make you aware that we are undergoing a renovation project throughout your building. This construction is scheduled to commence on May 5th and May 8th-11th, 2017.

All renovation activities will occur in accordance with the guidelines set forth by Seminole County building management. We will do our best to limit the amount of noise or disruption to you throughout the construction.

During May 5th...



Jeannettegonzalez's picture

New NWP Services Corporation - Monthly Bill Image

Announcement for Serena Winter Park

Dear Serena Winter Park Residents:

NWP Services Corporation is pleased to announce that Serena Winter Park has completed their due diligence to begin your utility billable for your May period. This statement will reflect an arrears charge on your water, sewer and trash fees based on your lease start date through March 31st. The NWP invoice for utility billing will now be due on the first of the month with your rent to be paid directly to your management office or online.

In the next few weeks, you will receive a monthly statement from NWP Services Corporation that will...



laneye's picture

rent

Feedback Problem for Serena Winter Park

I received a notification that my rent was due after I paid it more than a week prior and have confirmation

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Mary, 

Thank you for your valuable feedback! The recent statement you had received is your new bill image of your monthly recurring charges (per lease agreement) that were due on May 1st.  Since you have completed your May rent payment, please keep your NWP bill statement for your monthly records.  I would happily discuss any questions you may have. 

As always, if you have any questions, please feel free to stop by the office or contact us at 407-628-8400.

 

Best,

 

Jeannette Gonzalez
Sr. Community Manager

We appreciate you!


HerculesV's picture

Utilities

Feedback Question for Serena Winter Park

I would like an itemized invoice for my utilities. The amount billed to my account tells me nothing, except you want $167.00. Thank you Hercules

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Hercules,

Thank you for taking the time to provide us with your valuable feedback.  Unfortunately, we had a slight delay during the implementation process and  NWP was unable to mail out your billing statement this month.  The statement will be available as of today, April 29th at our Leasing Center.

I would be happy to discuss the details of your utilities and answer any questions you may have to put your mind at ease.  Please feel free to e-mail me directly at Jeannette.gonzalez@mckinley.com so that we can set up a time to meet and discuss. Thank you again and I hope you have a wonderful weekend!

Sincerely, 

Jeannette Gonzalez

Sr. Community Manager

Serena Winter Park 


Jeannettegonzalez's picture

May Rent Reminder

Announcement for Serena Winter Park

Happy Friday to our valued Serena Winter Park Residents!

I wanted to remind you that all rent payments will be due on Monday, May 1, 2017. Please make the necessary arrangements to make your rent payment on time to avoid additional late fees.

Rent payments by check or money order can be made inside the leasing office during office hours.

You may also pay online by using my.mckinley.com by simply logging into your account and using your user name and password to make your payment. Payments may be made in the form of check, money order or debt/credit card. If using...


aparsons95's picture
aparsons95

When will this be open?


Jeannettegonzalez's picture

May Rent Reminder

Announcement for Serena Winter Park

Dear Serena Winter Park Residents,

Can you believe April is almost over? This month has flown by and we wanted to take a moment to remind you that your May rent is due next Monday, May 1st . To view your account statement please check your mail box or log on to www.my.mckinley.com to view your balance.

Your Rent Payment Options:

1) Pay at the Community Office with check or money order in person during normal business hours, or by mail to Serena Winter Park, 2890 Red Lion Square Winter Park, FL 32792.

2) Pay...



Jeannettegonzalez's picture

Serena's Easter Egg Hunt Photos

Announcement for Serena Winter Park

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Jeannettegonzalez's picture

Office Closed for Renovation

Announcement for Serena Winter Park

Dear Serena Winter Park Residents,

We wanted to inform you that our Leasing Offices will be closed this Saturday, April 22nd as we begin the installtion of the new storefront doors for improved entrance and exit to the facility. Our office will re-open on Monday, April 24th at 9:00 a.m

If you have a maintenance emergency please contact 407-628-8400 and follow the prompts to connect with our on-call technician.

Thank you and we hope everyone has a wonderful weekend!

Sincerely,

Jeannette Gonzalez

Sr. Community Manager



Jeannettegonzalez's picture

Laundry Room- Cycle Fee

Announcement for Serena Winter Park

Dear residents,

Today, we had several residents in our community utilize our brand new laundry equipment. It was brought to my attention, when selecting a load cycle and completing the credit card payment process; the credit card charge is set for $9 vs. the $2 charge posted on the equipment screen.

The $9 charge is a one-time charge and becomes a prepaid balance to avoid multiple individual transactions per load. As you complete a load, simply swipe the same credit card on the desired equipment and the unit charge is deducted from the prepaid balance.

We are...