Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
Jeannettegonzalez's picture

June Rental Payment Reminder

Announcement for Serena Winter Park

Happy Friday to our valued Serena Winter Park Residents!

I wanted to remind you that all rent payments will be due on Thursday, June 1, 2017. Please make the necessary arrangements to make your rent payment on time to avoid additional late fees.

Payments made on or after June 3rd will incur late charges charged to your account.

Rent payments by check or money order can be made inside the leasing office during office hours or by using the drop box after hours. Please follow the sidewalk to the side door to locate the drop box. You may also pay online by using my....



Jeannettegonzalez's picture

May 30th, 2017 - Quarterly Preventive Pest Control Building 14 (Units 2801-2812)

Announcement for Serena Winter Park

May 25, 2017

RE: Preventative Pest Control

Dear Residents of Building 14 (Units #: 2801-2812)

On Tuesday, May 30th, 2017 we will conducting our mandatory quarterly preventive pest control maintenance. A member of our team and a field technician from Massey Services will be entering your residence between the hours of 9am and 6pm to conduct preventive pest control. At this moment, we ask that you ensure that all pets are created during this service treatment.

El Martes, 30 de Mayo de 2017, llevaremos a conductir nuestro mantenimiento preventivo obligatorio...



Jeannettegonzalez's picture

Leasing Office Closed for Memorial Day

Announcement for Serena Winter Park


Our leasing office will be closed on Monday, May 29th in honor of Memorial Day. Our office will resume normal business hours on Tuesday, May 30th, 2017. In the event of a maintenance emergency, please contact our office at 407-628-8400 and follow the prompts to be connected with our after-hours answering team.

Thank you so much to all the servicemen and women who have gone above and beyond protecting our country.

In memory of many, in honor of all!...



aparsons95's picture

Sewer Charges

Feedback Problem for Serena Winter Park

Can you please explain the sewer charge and the basis of allocation?

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Dear Resident:

NWP Services Corporation (NWP) and Serena Winter Park have partnered to bill for your monthly utilities and rent. 

Here's a brief explanation of how NWP calculates your bill for each charge and a breakdown of any fees.   The allocated Sewer and Water Service Allocation ratio formula is based on the number of occupants in each apartment. The ratio occupant count of each apartment unit is multiplied by the number of days the apartment unit was occupied during the bill period and added together. The "net amount available to allocate" is divided by the sum of the ratio occupant count. This is the "daily per ratio occupant rate". s The "daily per ratio occupant rate" is multiplied by the ratio number of occupants in your apartment unit and the number of billing days for which you are responsible.This is your Allocated Sewer Service for the billing period. Fees

Serena Winter Park and NWP Services Corporation is committed to providing you the highest quality of service and customer satisfaction.  If you have any questions about your billing methodology, please contact Customer Service at (800) 845-6767 from Monday to Friday between 6:00am and 6:00pm (Pacific Time) or via email at residentservices@nwp.com.  

 

Sincerely,

Jeannette Gonzalez


JeremyJo's picture

Sewer bill

Feedback Problem for Serena Winter Park

I was just wondering why I am being charged over $250 for sewer when my lease only states I am responsible for water and sewer is the responsibility of the complex. I am also wondering why I am being charged for 4-5 months of sewer at the same time when my lease very clearly states "each utility bill shall be based on the previous period's actual bills for the property's utilities." So, even if sewer was something that was agreed upon in my lease, which it is not, I should not be charged for several past months because its not my fault I was not billed on time...

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Jeremy Jo,

Thank you so much for providing us with your valuable feedback and for taking the time to discuss your rating with me in more detail this morning!

I’m happy that we could resolve the findings with the utility billing and accommodate your move out date to begin your new journey in your future home!  We certainly love having you in our community and we wish you and your fiance a beautiful life.

As always, please let me know if there is anything else we can do to assist you and we will be happy to help! Thank you again and I hope you have a wonderful day!

Warm regards, 

Jeannette Gonzalez


Jeannettegonzalez's picture

Exterior Community Enhancement Update - Week of May 16th-19th

Announcement for Serena Winter Park

Dear Serena Winter Park residents,

We hope everyone is a having a wonderful week and is ready for another great weekend ahead! As always, I’d like to update the community on the exterior upgrades that are occurring this week.

We have begun the upgrade enhancement to the community Mail Kiosk and Bark Park area. The mail kiosk has been relocated West of the Tennis Court. During this upgrade enhancement, the side walk will remain CLOSED. Please use the secondary sidewalk to access the Mail Kiosk and Laundry Facility. We expect to have the sidewalk will re-opened by Friday, May...


aparsons95's picture
aparsons95

Will this further delay the opening of the gym?

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Good evening Amanda!

Hope you and your big pup are doing well!   I know that you are ready to see our Dog Park completed.  I thought it would be great to share the update on this project, since you have an amazing furry member in your family.  I'm pleased to announce that our "Dog Play Course" has arrived and its course promotes healthy behaviour and physical activity in dogs and dog owners.  I'll should have an opening date for this within the next 48 hrs.

Now, let me provide you with an update on the Fitness Center.  Our team and residents are very anxious and excited to open this great community amenity.  We are currently finalizing some details to maximize your work out experience.  I'm currently waiting on a final delivery date for some items but we hope to have the Fitness Center ready for use in the next couple of days. 

If you have not stopped by our office to pick up your access key, which will grant access to the Laundry and Fitness center, please stop by the office on or before Monday, May 23rd, 2017. 

I will post a "Grand Opening" announcement on our My.Mckinley resident portal to invite our community as we uncover this amazing transformation that will improve your lifestyle here at Serena Winter Park .

 

Jeannette Gonzalez


Jeannettegonzalez's picture

Pool closed for Repair Upgrade

Announcement for Serena Winter Park

Dear Serena Winter Park residents,

We hope everyone had a wonderful week and is ready for another great weekend ahead! We wanted to inform you that the community pool is temporarily closed from May 11th through May13th for paver repair upgrade. We expect to have the pool re-opened Sunday morning for your use and enjoyment over the weekend!

As a reminder, food, drinks, glass, alcohol, and animals are NOT allowed on the pool deck. This is in order to keep the pool area clean and inviting for everyone. Trash receptables are provided in these areas for your convenience. We...



DJbean's picture

Jeanette is Amazing

Feedback Question for Serena Winter Park

Many issues can be resolved by communication and She is the Best problem solver I have ever had the pleasure to work with. Safety is important to many of us and she has resolved every issue with her wisdom and patience, I wish we could all be more like her and thank you for the concern and offering effective solutions. I hope to contribute to any community program you have in mind and I see only progress not perfection.

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Kelly,

Thank you so much for taking the time to provide us with your excellent feedback! Your kind works mean so much to me.  As always, please let us know if there is anything I can do to assist you and I will be happy to help! Thank you again and I hope you have a wonderful day!

Jeannette Gonzalez

DJbean's picture
DJbean

marvelous! Mothballs just like my Nana's attic

DJbean's picture
DJbean

moth Balls, 2 words with friends


DJbean's picture

Garden impossible!

Feedback Problem for Serena Winter Park

I'm not sure if anyone else has noticed the processional of squirrels with whole peanut in their mouths happily eating them on porches then ravishing our plants and ruining any attempt of a possible garden, along with keeping my cat under stress if I happen to open the door to shooo them away? Every single morning about 9 am. I asked to stop but all I got was a shoulder shrug and " so what , everyone else does"! That same voice can also be heard if you are sleeping because the voice is so loud and angry about something and feels the need to yell about it to the workers and care...

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Kelly,

Thank you so much for providing us with your valuable feedback and also for taking the time to discuss your concern with me in more detail this morning! I will work in resolving this issue so you are able to enjoy our garden.  We certainly love having you in our community and want to ensure that you are happy and proud of your home with us! As always, please let me know if there is anything else we can do to assist you and we will be happy to help! Thank you again and I hope you have a wonderful day! 

 

Jeannette Gonzalez


Jeannettegonzalez's picture

Fitness Center and Laundry Facility Access Key

Announcement for Serena Winter Park

Dear Serena Winter Park Residents,

WOW! We are so close! We recently announced that our community will feature a brand new incredible 24 Hr. state of the art Fitness Center and we are excited to inform you all that it will be available soon!!

We will have all new machines designed for strength training, cardio fitness, and body sculpting! We also plan to upgrade the entertainment provided in the gym, as well as optimal equipment placement to provide more usable space for stretching, yoga, and other floor exercises.

Next week, we will begin the registration process...


aparsons95's picture
aparsons95

When will this be open?