Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
aparsons95's picture

Construction Workers

Feedback Problem for Serena Winter Park

Hi, is there any kind of a restriction on hours that the construction workers can work? They create a serious noise disturbance. They have been here until after 9 o'clock some nights and are still making noise at this time on a Saturday. As a paying resident, I would like peace in the evenings to relax. They don't get here until late in the day because I've left here after 9 AM and heard no noise disturbance. Can they possibly come earlier (when most people are at work so they wouldn't be disturbed by the noise) to avoid creating a nuisance at night? Thanks!...

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Amanda, 

Thank you for taking the time to provide us with your valuable feedback!  Our residents are our top priority and I assure you that we will do whatever possible to address any concerns you may have. I was able to reach out to the contractors working in the apartment next door that same evening and we were able to end their repairs. I want you to know that we have made it very clear to them about the work schedule. They were very apologetic for causing such disturbance to you. Please feel free to e-mail me directly at jeannette.gonzalez@mckinley.com, should you have any questions or immediate concerns.

 Have a wonderful 4th of July celebration! 

Jeannette Gonzalez

Sr. Community Manager

aparsons95's picture
aparsons95

Thanks! I appreciate your help, have a happy 4th :)

aparsons95's picture
aparsons95

Hi, are they able to clean up the mess they made on the back porch? I'm worried my dog is going to try and eat some of the pieces of drywall, etc. that was left out back.


Jeannettegonzalez's picture

Forth of July Office Hours

Announcement for Serena Winter Park

Image result for fourth of July

Good morning Serena Winter Park Residents,

Serena Winter Park leasing office will be closed on Tuesday, July 4th, in observance of Independence Day. The office will re-open on Wednsday, July 5th, for regular business hours from 9:00AM-6:00PM.

If you are in need of emergency maintenance, please call 407-628-8400 and select the emergency maintenance option to leave a voicemail for our on-call technician. Your call will be returned promptly...



Jeannettegonzalez's picture

Property Exterior Renovation Upgdate

Announcement for Serena Winter Park

Dear Serena Winter Park Residents,

We are happy to announce some exciting updates on our projects that wehave been working on to maintain our beautiful community.

We recently open the doors to our new incredible 24-hour Fitness Center, that features new machines designed for strength training, cardio fitness, and body sculpting! We have also optimized equipment placement to provide more usable space for stretching, yoga, and other floor exercises.

...



Jeannettegonzalez's picture

July Rental Payment Reminder

Announcement for Serena Winter Park

Dear Serena Winter Park Residents!

I wanted to remind you that all rent payments will be due this Saturday, July 1, 2017 . With the holiday weekend approaching, please make the necessary arrangements to make your rent payment on time to avoid additional late fees.

Payments made on or after July 3rd will incur late charges charged to your account.

Rent payments by check or money order can be made inside the leasing office during office hours or by using the drop box after hours. Please follow the sidewalk to the side door to locate the drop box. You may also pay...



julia.farley@mckinley.com's picture

New Addition To Serena Winter Park Leasing Office

Announcement for Serena Winter Park

Good Morning Serena Residents,

My name is Julia Zaldana and I will be the new Senior Sales Associate here at Serena Winter Park Apartments. Though I am new to the property, I am not new to Mckinley. I have been with the company for over two years and I am extremely excited to get to know each and every one of you. Please feel free to pass by the office and say hello! I strive to provide the utmost level of customer service and always want to be of assistance when needed. I can be contacted at julia.zaldana@mckinley.com or by phone (...



Ruckus2869's picture

Couple of general questions

Feedback Question for Serena Winter Park

My first question relates to the laundry room, so we went to do laundry earlier today after paying with our card two loads did not complete and are completely soaked one load that was in the dryer after we paid for the service opened and we could not get it to restart so my question is do I have to call the third party and shake a tree to figure it out? Or is there something on your end you guys can do? Has anyone else experienced difficulties with the utility's ? 2nd question all tho the dog park looks great will the last obstacle be finished my dog is curious and wants to know...

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Hello, Derrick!

Thank you for taking the time to provide us with your valuable feedback!  I tried to reach you this afternoon but the number listed is not a working number. I would love to discuss this with you in more detail since it's sensitive information that is needed to complete a refund with Commercial Laundry Services.  

At this time, we plan on finalizing the last obsticle peice on friday, June 9th.  Unfortunately,  the package received had missing bolts, which has temporarily caused a delay in opening the Dog Park. 

If your number has changed, please stop by the leasing office or send me an email, so we are able to update your new number in your resident file.  Please also feel free to e-mail me directly at jeannette.gonzalezr@mckinley. com so that we can set up a time to meet and discuss further.  

Thank you again and I look forward to speaking with you soon.

Have a wonderful day!

Jeannette Gonzalez


Jeannettegonzalez's picture

Community Lounge and Fitness Center

Announcement for Serena Winter Park

Dear Serena Winter Park residents,

We are very excited to announce that the newly renovated fitness center will open for use tomorrow, Saturday, June 3rd! We...



Rebecca Kenyon's picture

Dog park

Feedback Problem for Serena Winter Park

Within the dog park their is currently a piece of equipment with many nails protruding.

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Rebecca, 

Thank you for taking the time to speak with me this morning.   I apologize for the delayed opening of our fitness center.  We want to ensure that all the final pieces are in place to maximize your experience. 

We are extremely excited to open our community's first state of the art fitness center.  I'm so happy that so many residents are just as excited to enjoy this great amenity at Winter Park Flats.  

Our fitness center has a unique work additiona, unlike most communities.  We have installed a ballet bar for Barre strengthening workout. The barre is used as a prop to balance while doing exercises that focus on isometric strength training (holding your body still while you contract a specific set of muscles) combined with high reps of small range-of-motion movements. 

If there is anything that you need, please do not hesitate to reach out to me personally at jeannette.gonzalez@mckinley.com

Have a pleasant day! 

Jeannette Gonzalez


Rebecca Kenyon's picture

Fitness Center

Feedback Problem for Serena Winter Park

I have been given several different dates from different staff members as to when the fitness center will open. Can you please give me an accurage date?

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Rebecca, 

Thank you for taking the time to speak with me this morning.   I apologize that you found an exposed screw in the dog park. Chris and I have walked through the park and removed the screw.  I'm so happy that you are enjoying this great amenity at Winter Park Flats. 

If there is anything that you need, please do not hesitate to reach out to me personally at jeannette.gonzalez@mckinley.com

Have a pleasant day! 

Jeannette Gonzalez

 


Jeannettegonzalez's picture

June Rental Payment Reminder

Announcement for Serena Winter Park

Dear valued Serena Winter Park Residents,

I hope everyone had a pleasant Memorial Day weekend! I wanted to remind you that all rent payments will be due on Thursday, June 1, 2017. Please make the necessary arrangements to make your rent payment on time to avoid additional late fees.

Payments made on or after June 3rd will incur late charges charged to your account.

Rent payments by check or money order can be made inside the leasing office during office hours or by using the drop box after hours. Please follow the sidewalk to the side door to locate the drop box....