Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
Jeannettegonzalez's picture

Community Lounge and Fitness Center

Announcement for Serena Winter Park

Dear Serena Winter Park residents,

We are very excited to announce that the newly renovated fitness center will open for use tomorrow, Saturday, June 3rd! We...



Rebecca Kenyon's picture

Dog park

Feedback Problem for Serena Winter Park

Within the dog park their is currently a piece of equipment with many nails protruding.

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Rebecca, 

Thank you for taking the time to speak with me this morning.   I apologize for the delayed opening of our fitness center.  We want to ensure that all the final pieces are in place to maximize your experience. 

We are extremely excited to open our community's first state of the art fitness center.  I'm so happy that so many residents are just as excited to enjoy this great amenity at Winter Park Flats.  

Our fitness center has a unique work additiona, unlike most communities.  We have installed a ballet bar for Barre strengthening workout. The barre is used as a prop to balance while doing exercises that focus on isometric strength training (holding your body still while you contract a specific set of muscles) combined with high reps of small range-of-motion movements. 

If there is anything that you need, please do not hesitate to reach out to me personally at jeannette.gonzalez@mckinley.com

Have a pleasant day! 

Jeannette Gonzalez


Rebecca Kenyon's picture

Fitness Center

Feedback Problem for Serena Winter Park

I have been given several different dates from different staff members as to when the fitness center will open. Can you please give me an accurage date?

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Rebecca, 

Thank you for taking the time to speak with me this morning.   I apologize that you found an exposed screw in the dog park. Chris and I have walked through the park and removed the screw.  I'm so happy that you are enjoying this great amenity at Winter Park Flats. 

If there is anything that you need, please do not hesitate to reach out to me personally at jeannette.gonzalez@mckinley.com

Have a pleasant day! 

Jeannette Gonzalez

 


Jeannettegonzalez's picture

June Rental Payment Reminder

Announcement for Serena Winter Park

Dear valued Serena Winter Park Residents,

I hope everyone had a pleasant Memorial Day weekend! I wanted to remind you that all rent payments will be due on Thursday, June 1, 2017. Please make the necessary arrangements to make your rent payment on time to avoid additional late fees.

Payments made on or after June 3rd will incur late charges charged to your account.

Rent payments by check or money order can be made inside the leasing office during office hours or by using the drop box after hours. Please follow the sidewalk to the side door to locate the drop box....



Jeannettegonzalez's picture

4 Recipes for the Perfect Memorial Day Weekend Cookout

Announcement for Serena Winter Park

Let's celebrate the start of summer with a patriotic Memorial Day. Everyone loves a great meal on Memorial Day, and it’s the unofficial beginning of grilling season. With cookouts and celebrations across the nation, we are here to help you get your red, white and blue-themed dish.

4 Recipes for the Perfect Memorial Day Weekend Cookout

Red, White, and Berry Fruit Kabobs

Image result for memorial day fruit recipes
...



Jeannettegonzalez's picture

June Rental Payment Reminder

Announcement for Serena Winter Park

Happy Friday to our valued Serena Winter Park Residents!

I wanted to remind you that all rent payments will be due on Thursday, June 1, 2017. Please make the necessary arrangements to make your rent payment on time to avoid additional late fees.

Payments made on or after June 3rd will incur late charges charged to your account.

Rent payments by check or money order can be made inside the leasing office during office hours or by using the drop box after hours. Please follow the sidewalk to the side door to locate the drop box. You may also pay online by using my....



Jeannettegonzalez's picture

May 30th, 2017 - Quarterly Preventive Pest Control Building 14 (Units 2801-2812)

Announcement for Serena Winter Park

May 25, 2017

RE: Preventative Pest Control

Dear Residents of Building 14 (Units #: 2801-2812)

On Tuesday, May 30th, 2017 we will conducting our mandatory quarterly preventive pest control maintenance. A member of our team and a field technician from Massey Services will be entering your residence between the hours of 9am and 6pm to conduct preventive pest control. At this moment, we ask that you ensure that all pets are created during this service treatment.

El Martes, 30 de Mayo de 2017, llevaremos a conductir nuestro mantenimiento preventivo obligatorio...



Jeannettegonzalez's picture

Leasing Office Closed for Memorial Day

Announcement for Serena Winter Park


Our leasing office will be closed on Monday, May 29th in honor of Memorial Day. Our office will resume normal business hours on Tuesday, May 30th, 2017. In the event of a maintenance emergency, please contact our office at 407-628-8400 and follow the prompts to be connected with our after-hours answering team.

Thank you so much to all the servicemen and women who have gone above and beyond protecting our country.

In memory of many, in honor of all!...



aparsons95's picture

Sewer Charges

Feedback Problem for Serena Winter Park

Can you please explain the sewer charge and the basis of allocation?

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Dear Resident:

NWP Services Corporation (NWP) and Serena Winter Park have partnered to bill for your monthly utilities and rent. 

Here's a brief explanation of how NWP calculates your bill for each charge and a breakdown of any fees.   The allocated Sewer and Water Service Allocation ratio formula is based on the number of occupants in each apartment. The ratio occupant count of each apartment unit is multiplied by the number of days the apartment unit was occupied during the bill period and added together. The "net amount available to allocate" is divided by the sum of the ratio occupant count. This is the "daily per ratio occupant rate". s The "daily per ratio occupant rate" is multiplied by the ratio number of occupants in your apartment unit and the number of billing days for which you are responsible.This is your Allocated Sewer Service for the billing period. Fees

Serena Winter Park and NWP Services Corporation is committed to providing you the highest quality of service and customer satisfaction.  If you have any questions about your billing methodology, please contact Customer Service at (800) 845-6767 from Monday to Friday between 6:00am and 6:00pm (Pacific Time) or via email at residentservices@nwp.com.  

 

Sincerely,

Jeannette Gonzalez


JeremyJo's picture

Sewer bill

Feedback Problem for Serena Winter Park

I was just wondering why I am being charged over $250 for sewer when my lease only states I am responsible for water and sewer is the responsibility of the complex. I am also wondering why I am being charged for 4-5 months of sewer at the same time when my lease very clearly states "each utility bill shall be based on the previous period's actual bills for the property's utilities." So, even if sewer was something that was agreed upon in my lease, which it is not, I should not be charged for several past months because its not my fault I was not billed on time...

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Jeremy Jo,

Thank you so much for providing us with your valuable feedback and for taking the time to discuss your rating with me in more detail this morning!

I’m happy that we could resolve the findings with the utility billing and accommodate your move out date to begin your new journey in your future home!  We certainly love having you in our community and we wish you and your fiance a beautiful life.

As always, please let me know if there is anything else we can do to assist you and we will be happy to help! Thank you again and I hope you have a wonderful day!

Warm regards, 

Jeannette Gonzalez