Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
Sonia_2801's picture

Great Staff!

Feedback Praise for Serena Winter Park

Thank you for the great new changes to the community. The entire team has been very responsive and pleasant.

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Hello Sonia! 

I wanted to thank you for allowing us to serve you here at Winter Park Flats. It's always a pleasure speaking with you during your morning walks. 

If I can be of help, please don't hesitate to reach out to me at 407-628-8400.

Have a great weekend. 

Jeannette Gonzalez 

DJbean's picture
DJbean

Thank you for the awesomeness!


Jeannettegonzalez's picture

Community Pet Policy Reminder

Announcement for Serena Winter Park

Dear Winter Park Flats Residents:

We are proud to be a pet-friendly community that offers a clean and comfortable living environment for everyone – and their pets – to call home. After all, we understand that sometimes your pets feel more like family, well, than family!

Roughly 40% of our residents have pets, including dogs. To maintain our landscaping and cleanliness of our grassy areas, we have multiple pet-waste stations stocked with bags through our community.

For those of you who consistently clean up after your pet, thank you. On behalf of your fellow...



Jeannettegonzalez's picture

Central Florida- Weekend Festivities

Announcement for Serena Winter Park

3755 N.W. U.S. Highway 17-92

Central Florida Zoo

Sat., Jan 14

11 a.m.

THIS ISN’T SOME BACKYARD BBQ BATTLE. THIS IS AN EPIC BBQ INVITATIONAL WHERE TEAMS OF THE NATION’S BEST PITMASTERS HAVE TO QUALIFY AT NATIONAL BBQ COMPETITIONS BEFORE THEY CAN COME PUT THEIR SMOKIN’ SKILLS TO THE TEST. SOME ON BY AND ENJOY LIVE MUSIC AND HAVE SOME GOOD BBQ.

...


DJbean's picture
DJbean

Let's Goooo!


Jeannettegonzalez's picture

NWP Online Payment Feature- Update

Announcement for Serena Winter Park

Unfortunately, we are still experiencing some issues with our online payment option. We are working diligently with NWP and their support team to have the online payment feature available to you for February billing period.

If you have not made your January payment as of January 5th. Please drop off your January rental payment on or before January 6th, no later than 6pm to avoid late fees. All payments can be made in a form of a personal check or money order.

Our local Publix and Wal-Mart have money order services available, in which you are able to use your personal...



MMcConnell's picture

mmcconnell

Feedback Question for Serena Winter Park

why cant i pay my rent on line.what shall i do.

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Mary, 

 

Thank so much for bringing in your January payment.  

Have a great weekend. 

Jeannette Gonzalez 


laneye's picture

rent

Feedback Problem for Serena Winter Park

I have tried to pay my rent via the portal since yesterday. The link for the payment method does not open and my work hrs are outside of banking ones to be able to get a money order

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Mary,

Thank you dropping off your rental payment.  We hope to have the site corrected in time for next month billing period. 

 

Have a great weekend. 

 

Jeannette Gonzalez

 


JamesD2717's picture

Online Payment still down - will it be available to pay rent before late fees become an issue?

Feedback Question for Serena Winter Park

Hello, It seems that the online payment system is still not available. Will it be corrected before late fees become an issue?

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

James, 

Unfortunately, we are still experiencing some issue with our online payment option.  Please drop off your January rent in a form of a money order or check at the leasing office. 

We hope to have the site corrected in time for next month's billing period. 

 

We appreciate your understanding in this matter. 

Have a great weekend. 

Jeannette Gonzalez 


TiGi's picture

credit card payment?

Feedback Question for Serena Winter Park

Are we able to stop by and swipe our credit card for rent?

JamesD2717's picture
JamesD2717

Hi, I've been trying to pay rent online all day. I assume that since the system is down, there won't be late fees for online payers? I'm at work, and can't exactly come by to drop off a check.


TiGi's picture

Occupants

Feedback Question for Serena Winter Park

Hi, Why is my name the only one listed as an occupant in 2725. Timothy Shamus Wright has lived here as long as I have.

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Giannina, 

We are happy to assist with this concern.  Timothy will be provided with a separate resident ID number that will link him to your unit number.

Please feel free to contact our office should you have any questions. 

Thank you, 

Jeannette Gonzalez 


treep58's picture

pay rent

Feedback Problem for Serena Winter Park

I had so much trouble registering on the community page and i finally got in and made a password, but when i go to pay rent, it wont let me do anything. I just don't want to get charged a late fee...

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Theresa, 

 

Thank you for bringing this concern to my attention.  I'll be reaching out to our support team to resolve this matter.  In the meantime, you are able to drop off you rental payment in a form of a money order or personal check.  

As soon as I have an update on the online payment link, I will contact you with instructions with submitting your online payment.  

We appreciate your patience in this matter.

Thank you,

Jeannette Gonzalez 

 

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Theresa, 

Thank you for bringing this concern to my attention.  I'll be reaching out to our support team to resolve this matter.  In the meantime, you are able to drop off your rental payment in a form of a money order or personal check.  

As soon as I have an update on the online payment link, I will contact you with instructions on submitting your online payment.  

We appreciate your patience in this matter.

Thank you,

Jeannette Gonzalez 

Rebecca Kenyon's picture
Rebecca Kenyon

I registered for the payment portal but it will not allow me to make an online payment.