Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
Jeannettegonzalez's picture

Exterior Community Enhancement Update - Week of May 16th-19th

Announcement for Serena Winter Park

Dear Serena Winter Park residents,

We hope everyone is a having a wonderful week and is ready for another great weekend ahead! As always, I’d like to update the community on the exterior upgrades that are occurring this week.

We have begun the upgrade enhancement to the community Mail Kiosk and Bark Park area. The mail kiosk has been relocated West of the Tennis Court. During this upgrade enhancement, the side walk will remain CLOSED. Please use the secondary sidewalk to access the Mail Kiosk and Laundry Facility. We expect to have the sidewalk will re-opened by Friday, May...


aparsons95's picture
aparsons95

Will this further delay the opening of the gym?

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Good evening Amanda!

Hope you and your big pup are doing well!   I know that you are ready to see our Dog Park completed.  I thought it would be great to share the update on this project, since you have an amazing furry member in your family.  I'm pleased to announce that our "Dog Play Course" has arrived and its course promotes healthy behaviour and physical activity in dogs and dog owners.  I'll should have an opening date for this within the next 48 hrs.

Now, let me provide you with an update on the Fitness Center.  Our team and residents are very anxious and excited to open this great community amenity.  We are currently finalizing some details to maximize your work out experience.  I'm currently waiting on a final delivery date for some items but we hope to have the Fitness Center ready for use in the next couple of days. 

If you have not stopped by our office to pick up your access key, which will grant access to the Laundry and Fitness center, please stop by the office on or before Monday, May 23rd, 2017. 

I will post a "Grand Opening" announcement on our My.Mckinley resident portal to invite our community as we uncover this amazing transformation that will improve your lifestyle here at Serena Winter Park .

 

Jeannette Gonzalez


Jeannettegonzalez's picture

Pool closed for Repair Upgrade

Announcement for Serena Winter Park

Dear Serena Winter Park residents,

We hope everyone had a wonderful week and is ready for another great weekend ahead! We wanted to inform you that the community pool is temporarily closed from May 11th through May13th for paver repair upgrade. We expect to have the pool re-opened Sunday morning for your use and enjoyment over the weekend!

As a reminder, food, drinks, glass, alcohol, and animals are NOT allowed on the pool deck. This is in order to keep the pool area clean and inviting for everyone. Trash receptables are provided in these areas for your convenience. We...



DJbean's picture

Jeanette is Amazing

Feedback Question for Serena Winter Park

Many issues can be resolved by communication and She is the Best problem solver I have ever had the pleasure to work with. Safety is important to many of us and she has resolved every issue with her wisdom and patience, I wish we could all be more like her and thank you for the concern and offering effective solutions. I hope to contribute to any community program you have in mind and I see only progress not perfection.

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Kelly,

Thank you so much for taking the time to provide us with your excellent feedback! Your kind works mean so much to me.  As always, please let us know if there is anything I can do to assist you and I will be happy to help! Thank you again and I hope you have a wonderful day!

Jeannette Gonzalez

DJbean's picture
DJbean

marvelous! Mothballs just like my Nana's attic

DJbean's picture
DJbean

moth Balls, 2 words with friends


DJbean's picture

Garden impossible!

Feedback Problem for Serena Winter Park

I'm not sure if anyone else has noticed the processional of squirrels with whole peanut in their mouths happily eating them on porches then ravishing our plants and ruining any attempt of a possible garden, along with keeping my cat under stress if I happen to open the door to shooo them away? Every single morning about 9 am. I asked to stop but all I got was a shoulder shrug and " so what , everyone else does"! That same voice can also be heard if you are sleeping because the voice is so loud and angry about something and feels the need to yell about it to the workers and care...

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Kelly,

Thank you so much for providing us with your valuable feedback and also for taking the time to discuss your concern with me in more detail this morning! I will work in resolving this issue so you are able to enjoy our garden.  We certainly love having you in our community and want to ensure that you are happy and proud of your home with us! As always, please let me know if there is anything else we can do to assist you and we will be happy to help! Thank you again and I hope you have a wonderful day! 

 

Jeannette Gonzalez


Jeannettegonzalez's picture

Fitness Center and Laundry Facility Access Key

Announcement for Serena Winter Park

Dear Serena Winter Park Residents,

WOW! We are so close! We recently announced that our community will feature a brand new incredible 24 Hr. state of the art Fitness Center and we are excited to inform you all that it will be available soon!!

We will have all new machines designed for strength training, cardio fitness, and body sculpting! We also plan to upgrade the entertainment provided in the gym, as well as optimal equipment placement to provide more usable space for stretching, yoga, and other floor exercises.

Next week, we will begin the registration process...


aparsons95's picture
aparsons95

When will this be open?


Jeannettegonzalez's picture

Exterior Renovation Schedule

Announcement for Serena Winter Park

May 5th, 2017

Re: Exterior Renovation Schedule- Building 14 (Units 2801-2823) & Building 18 (Units 2858-2880)

Dear Resident(s):

This notification is to make you aware that we are undergoing a renovation project throughout your building. This construction is scheduled to commence on May 5th and May 8th-11th, 2017.

All renovation activities will occur in accordance with the guidelines set forth by Seminole County building management. We will do our best to limit the amount of noise or disruption to you throughout the construction.

During May 5th...



Jeannettegonzalez's picture

New NWP Services Corporation - Monthly Bill Image

Announcement for Serena Winter Park

Dear Serena Winter Park Residents:

NWP Services Corporation is pleased to announce that Serena Winter Park has completed their due diligence to begin your utility billable for your May period. This statement will reflect an arrears charge on your water, sewer and trash fees based on your lease start date through March 31st. The NWP invoice for utility billing will now be due on the first of the month with your rent to be paid directly to your management office or online.

In the next few weeks, you will receive a monthly statement from NWP Services Corporation that will...



laneye's picture

rent

Feedback Problem for Serena Winter Park

I received a notification that my rent was due after I paid it more than a week prior and have confirmation

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Mary, 

Thank you for your valuable feedback! The recent statement you had received is your new bill image of your monthly recurring charges (per lease agreement) that were due on May 1st.  Since you have completed your May rent payment, please keep your NWP bill statement for your monthly records.  I would happily discuss any questions you may have. 

As always, if you have any questions, please feel free to stop by the office or contact us at 407-628-8400.

 

Best,

 

Jeannette Gonzalez
Sr. Community Manager

We appreciate you!


HerculesV's picture

Utilities

Feedback Question for Serena Winter Park

I would like an itemized invoice for my utilities. The amount billed to my account tells me nothing, except you want $167.00. Thank you Hercules

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Hercules,

Thank you for taking the time to provide us with your valuable feedback.  Unfortunately, we had a slight delay during the implementation process and  NWP was unable to mail out your billing statement this month.  The statement will be available as of today, April 29th at our Leasing Center.

I would be happy to discuss the details of your utilities and answer any questions you may have to put your mind at ease.  Please feel free to e-mail me directly at Jeannette.gonzalez@mckinley.com so that we can set up a time to meet and discuss. Thank you again and I hope you have a wonderful weekend!

Sincerely, 

Jeannette Gonzalez

Sr. Community Manager

Serena Winter Park 


Jeannettegonzalez's picture

May Rent Reminder

Announcement for Serena Winter Park

Happy Friday to our valued Serena Winter Park Residents!

I wanted to remind you that all rent payments will be due on Monday, May 1, 2017. Please make the necessary arrangements to make your rent payment on time to avoid additional late fees.

Rent payments by check or money order can be made inside the leasing office during office hours.

You may also pay online by using my.mckinley.com by simply logging into your account and using your user name and password to make your payment. Payments may be made in the form of check, money order or debt/credit card. If using...


aparsons95's picture
aparsons95

When will this be open?