Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
Jeannettegonzalez's picture

September Rental Payment Reminder

Announcement for Serena Winter Park

Dear Serena Winter Park Residents,

As we prepare for the Labor Day holiday weekend and the celebration of all working community, I do want to remind you that your September rent payment is due tomorrow, September 1, 2017. I realize that most of you will have busy travel plans for the upcoming weekend, but please make sure that payments are planned accordinlgy.

NWP/ePay is currently experiencing intermittent issues that may cause your payments to return an error message and submit payment multiple times.

We’re actively working with the ePay Support team to resolve...



Jeannettegonzalez's picture

NWP ePay Payments - Error / Duplicates

Announcement for Serena Winter Park

Good Morning Serena Winter Park Residents,

It has been brought to our attention that our online payment service with NWP/ePay is currently experiencing intermittent issues that may cause your payments to return an error message and submit payment multiple times.

We’re actively working with the ePay Support team to resolve the issue. While we work with ePay support to resolve this issue, here are your options in submitting your September rental payment:

In the office : We will accept Credit / Debit Card payments in the office and WAIVE the convenience fee Checks, Money...


Jeannettegonzalez's picture

September Rental Payment Reminder

Announcement for Serena Winter Park

Happy Tuesday Serena Winter Park Residents,

As we prepare to enjoy our Labor Day weekend. I do want to remind you that your September rent payments are due on September 1, 2017. I realize that most of you will have busy travel plans for the upcoming weekend, but please make sure that payments are planned accordinlgy.

The leasing office will be open on September 1, 2017 from 9:00am - 6:00pm and Saturday, Sepytember 2nd from 10:00am-5:00pm for you to make your payments in person. Although, our office is CLOSED on Sunday , I want everyone to be aware that on Sunday by 9 AM...



Jeannettegonzalez's picture

Happy Birthday Julia

Announcement for Serena Winter Park

Image result for minion happy birthday message Please join me in wishing Julia a very Happy Birthday!

...



Jeannettegonzalez's picture

Entry Door Paint & Weather Strip Upgrade

Announcement for Serena Winter Park

August 21, 2017

Re: Entry Door Paint and Weather-strip Upgrade

Dear Residents,

We are so pleased to be finalizing our exterior building projects that have simply beautified Serena Winter Park. With the pressure washing project completed, we want to make you aware that we will be continue finalizing painting details throughout the community.

Starting on Tuesday, August 22, 2017. DBK will be completing a final paint to the front entry door and upgrading the weather-strip around your entry door.

A Mckinley employee will...



polite.briana's picture

Website

Feedback Problem for Serena Winter Park

I'm having trouble accessing pay rent and other applications on this site. It says I do not have authorization to access it??...

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Hi Briana,

Thank you for taking the time to dicuss  you concern.  We're sorry for the website issues that you were experiencing!  Our main system that we connect to was undergoing technical difficulties and have since been resolved.

Please feel free to reach out to me should you have any questions or concerns. 

Best,

Jeannette Gonzalez

407-628-8400

Jeannette.gonzalez@mckinley.com 


Jeannettegonzalez's picture

Community Wide- Pressure Wash Scheduled

Announcement for Serena Winter Park

August 14th, 2017

Dear Serena Winter Park residents,

We hope that you have been able to enjoy your summer at Serena Winter Park. Now that we have completed all of the exterior renovations and lavish landscape. We will begin to brightening up our sidewalks by pressure washing all walkway area and building stairs throughout the entire property.

Please review the schedule below to plan accordingly.

August 15th, 2017

Villia Duplex # 2703-2726 Apartment Homes # 2801-2824

August 16th, 2017

Apartment Homes # 2891-2898 Apartment Homes # 2825-2832

...


tonymariah041414@gmail.com's picture
tonymariah04141...

Does patio furniture need to be moved off of the balcony? If so will the concrete on the balcony be cleaned? Mine personally has a lot of spots all over it from the work that has been happening. Also, I know that there are several stairs with chopping paint, after the pressure washing is complete will they be re-painted since the pressure washing will most likely cause the chipping to worsen?

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Anthony, 

Thank you for bringing this up.  This project will require that all furniture, bikes, plants and other personal belongings to be removed from the balcony or front entry area in order for us to clean the area appropriately. 

Once this project has been completed, we will begin our exterior paint scheduled to paint stairs and rails throughout each building.  Once we are ready to start this special project, we will send your building of a scheduled and a preventative maintenance schedule, which includes inspection of your smoke alarm, A/C system check , and filter replacement. 

 

Please let me know if there is anything that I can assist you with. 

 

Thank you, 

 

Jeannette Gonzalez


Jeannettegonzalez's picture

Water Shut Off - Building 14, Units #2801-2824

Announcement for Serena Winter Park

Dear Serena Winter Park residents,

Due to a unforeseen plumbing leak. We are forced to shut the water off to the entire building (Units #2801-2824) until further notice. Due the to level of repair an outside company has been contacted to respond to this emergency repair. Please note, water services will be down temporarily until the repair finalized.

We will provide you with an update on my.mckinley as soon as we have an update.

We apologize for any inconvenience this may cause. If there is anything that you need, please do not hesitate to reach out to me personally...


Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Dear Serena Winter Park residents, 

Wow...  What a day!  I hope everyone is settling in and getting ready to enjoy a great dinner. I wanted to provide you with an  update from the recent water shut off in your building.  At this time, we have managed to restore water in 20 apartment homes.  Tomorrow, August 9th,  Aqufi Plumbing will be completing the necessary repairs to retore services to the remaining 4 homes.  This repair will not cause any interruptions to those who currently have water service.  

We want to thank you for your understanding and your patience during service interruptions and appreciate your support. 

If there is anything that I can do for you, please feel free to contact me directly at jeannette.gonzalez@mckinley.com

Have a great evening! 

 

Jeannette Gonzalez

Sr. Community Manager  


Jeannettegonzalez's picture

Coffee and Donuts Morning

Announcement for Serena Winter Park

Related image It's that time again.....We know your always on a go and we want to make sure that you start your morning right! Meet us at the leasing office and get to know our team and catch up with some old neighbors and make new friends. We will offer Hot Tea, Hot Coffee and Fun Tasty Donuts for your enjoyment. See How Sweet Life at Serena Can Be!


Jeannettegonzalez's picture

Upcoming Community Improvements

Announcement for Serena Winter Park

Image result for Improvements to come clip art

Dear Residents,

In our ongoing efforts to be proactive and ensure the comfort of our residents, we are happy to announce that we will completing some exciting community renovations over the next couple of weeks!

Starting tomorrow, August 3rd, 2017, we will begin the storm drain upgrade on the south end of the property to redirect...