Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792

  • Phone: 407-628-8400
  • Email:
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
Jeannettegonzalez's picture

Community Awareness Social

Announcement for Serena Winter Park

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(Billiards Room /Balcony Lounge)


What Is Renters Insurance?

A renters insurance policy is a group of coverages designed to help protect you and your belongings. A typical renters insurance policy includes liability coverage,...

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August Payment Reminder

Announcement for Serena Winter Park

Good morning Serena Winter Park Residents,

Hope July brought you and your family great summer joy. I would like to remind you that your August rent payments are due on Tuesday, August 1, 2017.

The leasing office will be open on August 1, 2017 from 9:00am - 6:00pm for you to make your payments in person. If you pay online, please follow the instructions below to assist you with that process.

Rent payments can be made by using the drop box located at the Serena Winter Park Leasing office. You may pay online by using by simply logging into your account...

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Feedback Praise for Serena Winter Park

New resident at Serena Winter Park. The renovated apartments are spacious and beautiful. Awesome location. The staff is very cordial and professional. Julia at the office is wonderful. She has so much patience and made me feel like my time was important and allowed me to look over the units several times. She was always sooo nice and helpful. Ask for Julia.

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee
Thank you so much for taking the time to provide us with your valuable feedback! It is my goal to make your experience with us a positive one here at Serena Winter Park. I'm so pleased that  Julia has been able to make your move in experience exceptional.  Julia is such a great addition to our team.  She truly takes every situations or concerns with the most remarkable care to ensure that you are satisfied. 
If there is anything that you need, please do not hesitate to reach out to me personally at
Have a pleasant day.
Jeannette Gonzalez
Serena Winter Park

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Mail Box Kiosk- Mail Key Update

Announcement for Serena Winter Park

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Good afternoon Serena Winter Park Residents,

We are pleased to announce that the USPS has completed their inspections. Starting Monday, July 24th, the mail carrier will begin delivering your mail to the new kiosk.

We understand how valuable your time is, we wanted to make is process as convenient for you as possible. At this time, you DO NOT need to visit the USPS office...

Jeannettegonzalez's picture

Help Keep Our Community Clean

Announcement for Serena Winter Park

Dear Residents:

We would like to thank all residents who help keep Serena Winter Park a beautiful place to live. I would like to send a reminder of our rules and regulations regarding dumpster and trash due to the increasing amount of improper trash disposal around the property.

Trash should be securely bagged and placed in the dumpster area. Boxes of all sizes must be broken down and placed inside the dumpster. Large items (furniture, appliances, mattresses, etc.) must be placed in the designated area (Front Enclosure) Trash and trash bags are prohibited around entry areas,...

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New Mail Kiosk Update

Announcement for Serena Winter Park

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Good evening,

As you may have noticed, upgrades are occurring at the mailbox center. We listened to your feedback and as a result, new mailboxes have been installed that are more secure. Our new kiosk will include 8 large parcels for over-sized packages for your convenience.

At this time, we are currently pending a final inspection with the USPS. Once this occurs, we will...'s picture

Safety Seminar

Event for Serena Winter Park

Good Evening Residents,

We would like to invite you to join our Safety Seminar taking place on Tuesday, August 1, 2017, from 5:30pm-6:30 pm. This event will be hosted by the Leasing Office where we will be providing snacks and beverages. I have provided a few safety tips to read over before the seminar. We look forward to seeing all of you, have a great day!

...'s picture
Has there been any car break ins recently in the community?
Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee
Tony, We take pride in our community and our residents. Recently, we were alerted of a nearby car burglary . We take this matter very serious and want to provide our residents with some helpful common safety tips during this Safety Seminar. Meanwhile, we encourage residents to make sure all your doors locked at all times and all valuables are removed from your vehicle. Residents also are urged to report suspicious activity, such as people walking or driving up and down the street, checking for unlocked doors, or looking in windows, backyards or vehicles. ** Be a good neighbor. If you notice anything suspicious in your neighborhood, call 911 and call the Leasing Center immediately. The most important thing you can do is call the police to report a CRIME or any SUSPICIOUS activity. Remember, you can always remain a pair of anonymous eyes. You are the eyes of your neighborhood! Please feel free to contact the office if you should have any questions or concerns at 407-628-8400. We look forward to seeing you all at this helpful event. Sincerely, Serena Winter Park Team
DJbean's picture
This is something that happens all over the world and even from smiling friends, it's sad that people are reduced to stealing because they have needs. I have been stupid enough to trust and help others only to get robbed and have them help me look for it. yes, any where I go, lock my car, don't talk to strangers, don't offer help unless I know for sure i'm not about to get punk'ed again. one time a friend who stole from me actually posted on fb.. "If you are stupid enough to leave your stuff out" then you are stupid enough to get robbed. It's not just the area, I have seen this entire side of Howell Branch become safer, there are no more pan handlers but I won't be the one sending them away because the officer told me that is how I can get hurt, so If anything looks suspicious or people you don't know knock and ask you to open the door. please ask the office or show their ID through the peep hole. I made it through some serious lessons and have a bump on my head as a result of helping someone up north. this is why I have to feel safe and protected. I did take some classes to defend myself but awareness without being fearful is my best attitude. hope everyone feels safe and I hope to create a community like this is becoming and do what I can to contribute to the positive side of living.

DJbean's picture

Apologize for feedback while upset

Feedback Praise for Serena Winter Park

I am wondering how to remove the post about anything I may have done to hurt someones feelings regarding the peanut prancing squirrels, I get annoyed when I can't let my cat on the porch because of how friendly the squirrels have become. I truly appreciate Jeanette taking so much time with me today with such concern to smooth out every single concern regardless of how petty it may seem. In the future I will be so happy to speak with Jeannette first before I say anything like that again because she has a way of going above and beyond during all these changes in hopes for a nice community...

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee


Thank you for taking the time to discuss your concerns today.    Your kind words mean so much to our entire team.  We work very hard to ensure that your living experience is exceptional.  

I've seen your music skills and you are can post your DJ services on our resident portal on my.mckinley for the community to see.   

As always, please let us know if there is anything I can do to assist you and we will be happy to help!

Jeannette Gonzalez

aparsons95's picture


Feedback Problem for Serena Winter Park

Hi, is there any way that the DBK can not park in the middle of the road? A van was parked perpendicular to my car for no apparent reason this morning making it extremely difficult to back out of the space. I left a voicemail at the office this morning but have not heard back.

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee


Thank you for bringing your concerns to our attention!  I apologize for the inconvenience.   I met with Carlos and his team and made them aware of this concern.  I do apologize that your call was not return to provide you with an update. 

Please feel free to e-mail me directly at, should you have any questions or immediate concerns.

Thank you and I look forward to speaking with you soon!

Jeannette Gonzalez

Sr. Community Manager's picture

Irrigation Well Installation Serena Winter Park

Announcement for Serena Winter Park

Dear Wonderful Residents,

We in the leasing office at Serena Winter Park wanted to inform you that Nature's Care will be installing a new irrigation well. We apologize in advance for any inconvenience or additional noise this may cause. The project should be completed by this Friday 07/14/2017. Please feel free to contact us in the office should you have any questions or concerns.

Have a fantastic day!

Julia Zaldana

Senior Sales Associate