Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
polite.briana's picture

Website

Feedback Problem for Serena Winter Park

I'm having trouble accessing pay rent and other applications on this site. It says I do not have authorization to access it??...

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Hi Briana,

Thank you for taking the time to dicuss  you concern.  We're sorry for the website issues that you were experiencing!  Our main system that we connect to was undergoing technical difficulties and have since been resolved.

Please feel free to reach out to me should you have any questions or concerns. 

Best,

Jeannette Gonzalez

407-628-8400

Jeannette.gonzalez@mckinley.com 


Jeannettegonzalez's picture

Community Wide- Pressure Wash Scheduled

Announcement for Serena Winter Park

August 14th, 2017

Dear Serena Winter Park residents,

We hope that you have been able to enjoy your summer at Serena Winter Park. Now that we have completed all of the exterior renovations and lavish landscape. We will begin to brightening up our sidewalks by pressure washing all walkway area and building stairs throughout the entire property.

Please review the schedule below to plan accordingly.

August 15th, 2017

Villia Duplex # 2703-2726 Apartment Homes # 2801-2824

August 16th, 2017

Apartment Homes # 2891-2898 Apartment Homes # 2825-2832

...


tonymariah041414@gmail.com's picture
tonymariah04141...

Does patio furniture need to be moved off of the balcony? If so will the concrete on the balcony be cleaned? Mine personally has a lot of spots all over it from the work that has been happening. Also, I know that there are several stairs with chopping paint, after the pressure washing is complete will they be re-painted since the pressure washing will most likely cause the chipping to worsen?

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Anthony, 

Thank you for bringing this up.  This project will require that all furniture, bikes, plants and other personal belongings to be removed from the balcony or front entry area in order for us to clean the area appropriately. 

Once this project has been completed, we will begin our exterior paint scheduled to paint stairs and rails throughout each building.  Once we are ready to start this special project, we will send your building of a scheduled and a preventative maintenance schedule, which includes inspection of your smoke alarm, A/C system check , and filter replacement. 

 

Please let me know if there is anything that I can assist you with. 

 

Thank you, 

 

Jeannette Gonzalez


Jeannettegonzalez's picture

Water Shut Off - Building 14, Units #2801-2824

Announcement for Serena Winter Park

Dear Serena Winter Park residents,

Due to a unforeseen plumbing leak. We are forced to shut the water off to the entire building (Units #2801-2824) until further notice. Due the to level of repair an outside company has been contacted to respond to this emergency repair. Please note, water services will be down temporarily until the repair finalized.

We will provide you with an update on my.mckinley as soon as we have an update.

We apologize for any inconvenience this may cause. If there is anything that you need, please do not hesitate to reach out to me personally...


Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Dear Serena Winter Park residents, 

Wow...  What a day!  I hope everyone is settling in and getting ready to enjoy a great dinner. I wanted to provide you with an  update from the recent water shut off in your building.  At this time, we have managed to restore water in 20 apartment homes.  Tomorrow, August 9th,  Aqufi Plumbing will be completing the necessary repairs to retore services to the remaining 4 homes.  This repair will not cause any interruptions to those who currently have water service.  

We want to thank you for your understanding and your patience during service interruptions and appreciate your support. 

If there is anything that I can do for you, please feel free to contact me directly at jeannette.gonzalez@mckinley.com

Have a great evening! 

 

Jeannette Gonzalez

Sr. Community Manager  


Jeannettegonzalez's picture

Coffee and Donuts Morning

Announcement for Serena Winter Park

Related image It's that time again.....We know your always on a go and we want to make sure that you start your morning right! Meet us at the leasing office and get to know our team and catch up with some old neighbors and make new friends. We will offer Hot Tea, Hot Coffee and Fun Tasty Donuts for your enjoyment. See How Sweet Life at Serena Can Be!


Jeannettegonzalez's picture

Upcoming Community Improvements

Announcement for Serena Winter Park

Image result for Improvements to come clip art

Dear Residents,

In our ongoing efforts to be proactive and ensure the comfort of our residents, we are happy to announce that we will completing some exciting community renovations over the next couple of weeks!

Starting tomorrow, August 3rd, 2017, we will begin the storm drain upgrade on the south end of the property to redirect...



Jeannettegonzalez's picture

Last Day- Rent Payment Reminder

Announcement for Serena Winter Park

Related image

Hello Winter Park Residents,

I wanted to provide you with a final reminder that that today is the FINAL day to pay your August rental payment. Please make sure that payments are planned accordingly.

The leasing office will be open on August 2nd, 2017 until 6:00 pm for you to make your payments in person. As a reminder, our drop box is located on the opposite side of the Leasing Office.

You still have...



Jeannettegonzalez's picture

Thank you....From Your Serena Team

Announcement for Serena Winter Park

Today, we received a pleasant surprise from one of our new resident! Thank you Sarah for such an amazing gift! We will enjoy every bite. Thank you for making Serena your home. Your Serena Winter Park Team

...



Jeannettegonzalez's picture

Don't Forget- Join Us Today!

Announcement for Serena Winter Park

JOIN US ON AUGUST 1ST FROM 5:30PM-6:30PM

As Amanda Chase from StateFarm discuss the benefits in carrying Renter Insurance Coverage

WHAT DOES RENTERS INSURANCE COVER?

COVERAGE TYPE

Personal Property Liability Additional Living Expenses

WHAT IT MAY COVER

The cost to repair or replace your belongings, such as clothing, furniture and electronics, up to the limits in your policy Repairs if you accidentally damage someone else’s property or a guest’s medical bills if you’re found responsible for their injuries Additional costs you incur, like hotel bills...


Heck's picture

Inspection of my apartment

Feedback Question for Serena Winter Park

I'm very displeased with the lack of information about my apartment not being inspected on the first date you informed me. And not given proper notice about not doing it. I left my dog in the bathroom all day and no one notified me that you cancelled. I will give proper response to the McKinley office about this. What you lack is the professional services that office managers are suppose to have. Sincerely Delbert Ray Heck...

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Delbert, 

Thank you for taking the time to provide us with your valuable feedback!  I apologize for not providing additional information on the notice and what entailed for this inspection.  This inspection requires our contractor to measure the doors to your apartment for it upcoming renovation upon your move out.  Your apartment home is in great condition for your scheduled move out later this month. 

If there is a better day this week to complete the measurements, we will be more than happy to reschedule to a better day that works with you. 

It seem that we have the incorrect phone number in your file.   Please also feel free to e-mail me directly at jeannette.gonzalez@mckinley.com to discuss further and schedule a date for this inspection that best works for you and you wife. 

I look forward to speaking with you soon. Have a wonderful day!

Jeannette Gonzalez

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Delbert, 

Thank you for your quick response.  I'm happy that we were able to connect and clarify the details of this inspection.  I look forward to meeting Emily today during our inspection.  

Have a great day and don't work too hard.  

Jeannette Gonzalez 

Sr. Community Manager 


Jeannettegonzalez's picture

2nd Reminder- August Rental Payment

Announcement for Serena Winter Park

Happy August Eve Serena Winter Park Residents,

It is that time again to remind you that your August rent payments are due on Tuesday, August 1, 2017. Please make sure that payments are planned accordingly.

The leasing office will be open on August 1, 2017 from 9:00am - 6:00pm for you to make your payments in person. If you pay online, please follow the instructions below to assist you with that process.

Rent payments can be made by using the drop box located at the Serena Winter Park Leasing office. You may pay online by using my.mckinley.com by simply logging into...


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