Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
Dandk91225's picture

Dog Poop trash

Feedback Problem for Serena Winter Park

I have called 4 different times over the past few weeks regarding the dog poop trash receptacles being full and dog poop not getting picked up by other residents with no improvements. My dog had hookworms due to the residents not picking up their poop. Today, I called again and spoke with the receptionist and asked if the dog poop receptacle could be changed since it was full. She informed me that maintenance would look and see if it was full. I am not an idiot and can recognize a full trash. I shouldn’t have to call the office for this nor should I be talked to like I am stupid. I don’t know...

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning Kelly,

I do apologize you are still experiencing this.  We as a team have put together a schedule to check and ensure the pet waste stations are continously being emptied throughout the day including weekends.  As we spoke early last week, I am sending a community wide notification to explain the importance of picking up after one's pet.  I am hoping this will help the situation and remind everyone as pet owners, we must all do our own part.  We will continue to monitor the area you are seeing this waste being left in hopes we can reach the dog owner.  Please keep me posted as these notices are sent.  You can also send me a direct email at shanna.kahn@mckinley.com.

Again, thank you for keeping me posted on this matter.  I can assure you this is a top priority for myself and the team here at Serena.  

Sincerely,

Shanna Kahn/Community Manager


EdmondT3's picture

Pest Control

Feedback Problem for Serena Winter Park

I moved in September 2017 and I was greeted with roaches all over my kitchen counter. I brought poison but apparently, it did not kill them all. I still have them and its 2019! I was left a note on my door two months ago saying pest control was going to come and treat my whole section of apartments. They never came. I live in unit 2809 and I need PEST CONTROL ASAP! I cant live in these conditions any longer. If I don't get this treated soon. I can't speak good of Serena or its staff any longer...

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning Edmond,

First, please let me apologize for the experience you have with the pest problem.  Your comfortablity is extremely important to us here at  Serena.  I reached out to you and left a voicemail as well as sent a follow up email as I would like to continue to monitor this situation as we treat it.  Please give me a call at 407-628-8400 or email at shanna.kahn@mckinley.com to discuss further.  Thank you again and I hope to hear from you soon.

Sincerely.

Shanna Kahn/Community Manager 


Meredithayer's picture

Pest control

Feedback Problem for Serena Winter Park

Can i please get pest control out to 2880 on tuesday the 23rd of July. they still have yet to show up to my apartment and I have been asking for a month now. I have family coming in later this week and would not like roaches to be in my apartment.

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning Meredith

 

Thank you for speaking with me yesterday regarding the Pest Control.  Please keep me posted as the treatment continues.  Have a wonderful day.

 

Sincerely

Shanna Kahn/Community Manager


shanna.kahn's picture

Friends make the Best Neighbors!

Announcement for Serena Winter Park

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shanna.kahn's picture

Serena Leasing office NOW OPEN!

Announcement for Serena Winter Park

Hello Residents of Serena,

Just a reminder, the leasing office at the Serena Community next to the pool and below the fitness center is NOW OPEN! Our business hours are:

Monday-Friday 10:00am-6:00pm

Saturday 10:00am-5:00pm

Sunday By appointment only

Our phone number is 407-628-8400 and you can also email us at serena@mckinley.com

We are now here to serve you as a community and you no longer need to visit Indigo. You can come right to our office next to your home!

If there is anything you...



shanna.kahn's picture

Happy Independence Day-Serena Office Hours!

Announcement for Serena Winter Park

Good Afternoon Serena Residents, In observance of the holiday on Thursday, July 4th, our office will be closed. We will re-open normal business hours starting Friday, July 5th, 2019 at 10:00. Should you experience a maintenance emergency please call our office at 407-628-8400 and follow the prompts to be connected with a member of our maintenance team. We hope you have a safe and happy Holiday!

Sincerely

Shanna A. Kahn/...



shanna.kahn's picture

Rent Reminder-last day to avoid late fees

Announcement for Serena Winter Park

Good afternoon Residents of Serena Winter Park,

Just a friendly reminder, If you have not paid rent yet, today is your last day to pay rent to avoid any late fees. There are three ways to pay before tomorrow morning at 9:00am to ensure you are not charged late fees on your account. You can stop by the office at Serena until 6:00pm today, Log directly into your My.Mckinley account and make a payment using your checking account, Debit, or credit card, or you can also use your paycard at any participating locations. Give us a call at 407-628-8400 for more information regarding the pay...



Jason.Grooms's picture

Serena Final July Rent Reminder. Plan Accordingly.

Announcement for Serena Winter Park

Good Afternoon Serena Residents,

I hope that your day is going well. A quick reminder that your rent payment is due July 1, 2019.

Reminder that rent payments are due at the beginning of each month and not able to honor rent payment extensions. Rent payments are due as discussed in the terms of your lease agreement.

PayLease, has multiple ways for you to make your payments. Here are the different ways you can now pay your rent.

Checking/ACH: Option is free and can be utilized by setting up your checking and routing number.

Pay by Debit Card: Just...



alexis4550's picture

Rent Fees

Feedback Problem for Serena Winter Park

Hello Shanna, I logged into my account to see the amount for my rent payment for July. The fees are incorrect can you please adjust. I want to avoid any late charges. Please advise or contact me directly. Thank you for your assistance in this matter.

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning

Thank you so much for bringing this to my attention.  The rental amount and Month to Month fee should be corrected.  Please let me know if anything is not correct.  You can email me directly at shanna.kahn@mckinley.com or give me a call at 407-628-8400.  Thank you!


Meredithayer's picture

questions

Feedback Question for Serena Winter Park

I have a few questions regarding the apartment. Can we get pest control to come back out? I am seeing roaches again in the kitchen. Also, I heard from another resident that when we resign the lease we can get a free carpet cleaning. Is this true? and If so how do we go about getting it done?

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning

Thank you for bringing this to my attention, Meredith.  I have added to you to our pest control, they will be out today for you.  Also, that is true! If you have renewed your lease we would be happy to have your carpets cleaned for you.  Please email me directly with a good day and time for you at shanna.kahn@mckinley.com and I will have that scheduled for you.  If there is anything else we can do, please let us know and we are happy you have decided to stay with us at Serena for another year.  :)