Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
tonymariah041414@gmail.com's picture

Fitness Center

Feedback Question for Serena Winter Park

Would it be possible to get some jump ropes in the gym???

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

Anthony, 

Thnak you for taking the time to provide us with your feedback!  That is a great suggestion and I will look into the possibilities of you request and follow up with you soon.  

We love having you in our community and I look forward to meeting you and your wife to discuss your renewal stay at Serena this week. 

Thank you again and I hopw you have a great Sunday. 

Jeannette Gonzalez

 


Jeannettegonzalez's picture

Lake Catherine Fall Maze and Pumpkin Patch

Announcement for Serena Winter Park

Related image Fall Maze and Pumpkin Patch

Join us at the farm for our family friendly fall maze, scavenger hunt and pumpkin patch. The maze and scavenger hunt is $5.00 per person (children 3 years and under are free.) You will receive a free fountain soda or blueberry lemonade after completing the scavenger hunt and finding all of the hidden fall treasures!

The fall maze will open on Friday, September 29th and will be open on Fridays from 6pm-10pm, Saturdays...



Jeannettegonzalez's picture

October Payment Reminder

Announcement for Serena Winter Park

Happy Friday Serena Winter Park Residents,

I hope are all doing well this beautiful Friday morning. It is that time again to remind you that your October rent and utilities payments are due on Sunday, October 1, 2017 and will be considered late after October 2nd, 2017. Please make sure that payments are planned accordingly.

The leasing office will be open on Saturday, September 30, 2017 from 10:00am - 5:00pm , for you to make your payments in person. As a reminder, at 9AM on October 3rd all late fees will be charged according to your lease.

Rent payments can be made...



Jeannettegonzalez's picture

Hurricane Irma- Disaster Relief Assistance Program

Announcement for Serena Winter Park

Good morning Serena Winter Park residents-

As a team, we would like to thank you for your patience and understanding during Hurricane Irma. You all were showed so much support to one another during a time of need and unity.

Residents who were affected from the storm you have options as far as reaching out for assistance. FEMA has issued an application that you are able to submit online and may qualify you for assistance for any displacement experienced due to power outages or evacuation from the storm.

Please visit...



Jeannettegonzalez's picture

October 2017- Rent Payment Reminder

Announcement for Serena Winter Park

Happy Tuesday Serena Winter Park Residents,

I wanted to take a moment to remind you that your October rent payment and utilities is due on Sunday, October 1, 2017 and will be considered late after October 2nd, 2017. If your household is experiencing a financial hardship, we ask that you take few minutes this week and stop the leasing office to discuss a payment arrangement.

The leasing office will be open on Saturday, September 30, 2017 from 10:00am - 5:00pm , for you to make your payments in person. As a reminder, at 9AM on October 3rd all late fees will be charged...



pchen5's picture

Mole, leaking, woodrate in the bathroo.

Feedback Problem for Serena Winter Park

09/14 i spent 50 minutes to get your guy to my mother's apartment I have informed your maintenance guy the emergency problems of mole, leaking, woodrate from water damage. I will.schedule a professional to check the moisture rating in the aparment since your guy would not do it. I expected the problems to be taken care no later than this week. call me at 407 756 6767 prior entering into the apartment. Peimei...

Jeannettegonzalez's picture
Jeannettegonzalez McKinley Employee

PeiMei,

Thank you for taking the time to provide us with your valuable feedback! I would love to discuss this with you in more detail to see how we can improve our services and your overall experience as a resident in our community. I do see that a service request was entered today at 3:42pm and was responded to at 4:45pm today. I do apologize for this delay as our teams strive to complete all work orders within 24 hours.  Our residents are our top priority and I assure you that we will do whatever possible to address any other outstanding concerns you may have. I left you a voicemail earlier with my contact information so that you know how to contact me to coordinate and go over the intruction needed to complete a mositure test. Please also feel free to e-mail me directly at jeannette.gonzalez@mckinley. com.

Thank you again and I look forward to speaking with you soon.

Have a wonderful evening!

Jeannette Gonzalez


Jeannettegonzalez's picture

We Are Back In Business.... Serena Has Power!

Announcement for Serena Winter Park

Dear Serena residents,

At this time, our office has re-opened as power was re-stored at our community late yesterday evening. With the power back in service, we would like for you to take a few minutes to complete a quick walk through of your home to identify any roof, ceiling, and other interior repairs that occured during or after Hurricane Irma. We want to assure you that we are taking every effort to ensure that each repair is completed as quickly as possible so that we can get back to business as normal!

The Laundry Center and Fitness Center will also re-open this...



Jeannettegonzalez's picture

What a great turn out!

Announcement for Serena Winter Park

We want to thank you all for coming out to todays event. We really had a blast with you all as we enjoyed cold refreshments and the unlimited amount of pizza. We truly do appreciate everyone patience as we work through this difficult time together.

Again, please do not hesitate to reach out to us should you have any questions or concerns!

Sincerely,

Jeannette Gonzalez

Community Manager

...



Jeannettegonzalez's picture

Today's Pool Splash Hours Through 6 pm

Announcement for Serena Winter Park

Image result for pool fun clipart

Join us today as our pool re-opens for you and your family and enjoy a cool spash by the pool. With some help from our electricians, we were able get the pool up and running for you to enjoy during todays activity. Unfortunately, the pool will be closed Saturday and Sunday until the power is restored at our community. We will have a charging station to allow you to charge up your phones, laptops,...


MeganBaker's picture

Join us tomorrow for a free hot lunch, shaved ice, and charging stations tomorrow at 1:30pm!

Announcement for Serena Winter Park

Dear Serena Residents,

We want to invite you to join our team tomorrow afternoon at 1:30pm to enjoy a free hot lunch, shaved ice, and charging stations at our clubhouse!

Our partner DBK has graciously offered to donate the pizza so that all of our valued residents can enjoy a hot meal and we will be bringing back KONA Ice for some frosty treats after lunch!

As we are still unfortunately experiencing power outages in the Winter Park Area, we have also brought in some generators and charging cords to allow you to charge up your phones, laptops, tablets, and other...