Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
cherise.gordon's picture

Rent Reminder for October!

Announcement for Serena Winter Park

Good Afternoon Serena Winter Park Residents,

Happy Monday! I hope that everyone had an amazing weekend and that you're having a great day so far.

A quick reminder that you rent payment is due October 1, 2019.

A reminder that rent payments are due at the beginning of each month and not able to honor rent payment extensions. Rent payments are due as discussed in the terms of your lease agreement.

PayLease has multiple ways for you to make your payments. Here are the different ways you can now pay your rent.

Checking/ACH: Option is free and can be...



Michael Westmeyer's picture

Garbage concerns

Announcement for Serena Winter Park

Hello Serena Winter Park Residents,

It has come to the offices attention that pet waste stations are being utilized for other trash rather then their intended purpose of pet waste. In an effort to keep our community clean, please discard trash in the proper trash receptacles and not in the pet waste stations. Continuing to place trash in the pet waste stations will result in community fees associated to the violators.

Thank you for your understanding with this matter,

Michael Westmeyer

Community Manager



Michael Westmeyer's picture

Serena Pressure Washing Project

Announcement for Serena Winter Park

Great news Serena Winter Park Residents,

In efforts to continue to brighten and improve our community, we will begin pressure washing the exterior buildings, patios and common areas over the next couple of weeks, Please be patient with our progress as we will be performing this maintenance in stages. Each building will be getting notified in advance to prepare for this cleaning, as it will require removal of any personal belongings that may be in the way. For safety reasons we will not be using any bleach chemicals during this process. If you have any questions, comments or...



shanna.kahn's picture

After hours Maintenance phone service is restored

Announcement for Serena Winter Park

Good afternoon Serena Residents,

Thank you for your patience as we worked on restoring our answering service for after hours maintenance. The service has now been restored and is working normal again. As always, please call 407-628-8400 and follow the prompts to reach the maintenance on call tech. We again apologize for an inconvenience this may have caused.

Sincerely

Shanna Kahn/Community Manager



shanna.kahn's picture

After hours on-call Phone for Serena

Announcement for Serena Winter Park

Good afternoon Serena Residents,

It has been brought to our attention that our on-call answering service is currently having technical difficulties. We are actively working on getting this fixed and back up as quickly as possible. We apologize for any inconvenience this may cause. Please directly contact our on call phone number at 407-618-6037 and leave a voicemail message with your name, apartment number, direct phone number to call, and your maintenance emergency you are experiencing. This number will connect directly to our on-call tech. As soon as our on-call answering service...



Butch24's picture

After hours maintenance

Feedback Problem for Serena Winter Park

Called the after hours number for maintenance and it disconnects you every time after the beep to leave a message. What good is it if you cant get a hold of anyone. My roof is leaking and I’ve been up all night emptying buckets after my table has already been ruined. Just another problem added to the list of issues at this apartment complex.

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning Bryn

Thank you for bringing this to our attention.  We apologize for the inconvienence regarding this issue.  We have alerted maintenance for you to take care of this right away.  This does seem to be a system issue and we are actively working on rectifying the situation and getting the on-call phone back on as quickly as the system will allow us.  I will follow up with our on call maintenance team to ensure we taking care of this.  Thank you again for your understanding during this matter.  

rajesh3181's picture
rajesh3181

The same thing happens to me as well. We have a bathroom flood. Please alert your maintenance personnel about this.

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning Rajesh

I noticed you are at a different community, Evergreen.  I wanted to reach out and make sure you were able to connect with your Maintenance staff there in order to have this taken care of.  I have sent you a direct email to see if I can be of any help.  Thank you again for letting us know.

Sincerely,

Shanna Kahn/Community Manager

Serena Winter Park 


alexis4550's picture

Street Lights

Feedback Problem for Serena Winter Park

Tonight when arrived home from work the entire complex is dark and none of the lights where on. This is a problem for as I turned in onto the complex someone was walking in the dark which I did not see. This can be very dangerous. Please look into this matter.

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning!

Thank you so much for bringing this to our attention.  We were able to immediately locate the problem and take care of this right away.  We appreciate the feedback and keeping a good eye on your community.  Continue to please bring any concerns to our attention so we ensure it is made a priority.  If you have any questions you can also reach me directly at shanna.kahn@mckinley.com

Thank you!

Sincerely

Shanna Kahn/Community Manager 


Michael Westmeyer's picture

Hello Serena Winter Park

Announcement for Serena Winter Park

Hello Serena Winter Park Residents,

My name is Michael Westmeyer and it is with much excitement and honor I am proud to announce that I will be the new Community Manager at Serena Winter Park. I have been working close by at The Jander Group Property Management on Howell Branch for the past 17 years. Born and raised in this area I feel comfortable calling this community my home. Raised by my father, who has owned a hair salon in Summit Plaza around the corner for the last 40 years. My wife and I are high school sweethearts graduating from Lake Howell. We have a 15 years old...



shanna.kahn's picture

Serena Office-NEW OFFICE HOURS

Announcement for Serena Winter Park

Good afternoon Serena Residents,

As of this week, starting on September 7th, the Serena Leasing Office will have new hours of operations. The new hours are listed below:

Monday-Friday 10:00am-6:00pm

Saturday: CLOSED

Sunday: CLOSED

Please let us know if you have any questions.

Sincerely

Shanna Kahn/Community Manager



webhouse14's picture

Unable to log in to pay rent

Feedback Problem for Serena Winter Park

Serena apartment 2718 - i cannot log in the system to pay rent. i will continue to try.

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning Amy,

I sent you a direct email to follow up.  It seems you were able to log in and pay as I see a completed payment.  Thank you for continuing to try.  Please let me know if I can be any help.  My direct email is shanna.kahn@mckinley.com.

Sincerely

Shanna Kahn/Community Manager