Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
shanna.kahn's picture

After hours on-call Phone for Serena

Announcement for Serena Winter Park

Good afternoon Serena Residents,

It has been brought to our attention that our on-call answering service is currently having technical difficulties. We are actively working on getting this fixed and back up as quickly as possible. We apologize for any inconvenience this may cause. Please directly contact our on call phone number at 407-618-6037 and leave a voicemail message with your name, apartment number, direct phone number to call, and your maintenance emergency you are experiencing. This number will connect directly to our on-call tech. As soon as our on-call answering service...



Butch24's picture

After hours maintenance

Feedback Problem for Serena Winter Park

Called the after hours number for maintenance and it disconnects you every time after the beep to leave a message. What good is it if you cant get a hold of anyone. My roof is leaking and I’ve been up all night emptying buckets after my table has already been ruined. Just another problem added to the list of issues at this apartment complex.

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning Bryn

Thank you for bringing this to our attention.  We apologize for the inconvienence regarding this issue.  We have alerted maintenance for you to take care of this right away.  This does seem to be a system issue and we are actively working on rectifying the situation and getting the on-call phone back on as quickly as the system will allow us.  I will follow up with our on call maintenance team to ensure we taking care of this.  Thank you again for your understanding during this matter.  

rajesh3181's picture
rajesh3181

The same thing happens to me as well. We have a bathroom flood. Please alert your maintenance personnel about this.

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning Rajesh

I noticed you are at a different community, Evergreen.  I wanted to reach out and make sure you were able to connect with your Maintenance staff there in order to have this taken care of.  I have sent you a direct email to see if I can be of any help.  Thank you again for letting us know.

Sincerely,

Shanna Kahn/Community Manager

Serena Winter Park 


alexis4550's picture

Street Lights

Feedback Problem for Serena Winter Park

Tonight when arrived home from work the entire complex is dark and none of the lights where on. This is a problem for as I turned in onto the complex someone was walking in the dark which I did not see. This can be very dangerous. Please look into this matter.

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning!

Thank you so much for bringing this to our attention.  We were able to immediately locate the problem and take care of this right away.  We appreciate the feedback and keeping a good eye on your community.  Continue to please bring any concerns to our attention so we ensure it is made a priority.  If you have any questions you can also reach me directly at shanna.kahn@mckinley.com

Thank you!

Sincerely

Shanna Kahn/Community Manager 


Michael Westmeyer's picture

Hello Serena Winter Park

Announcement for Serena Winter Park

Hello Serena Winter Park Residents,

My name is Michael Westmeyer and it is with much excitement and honor I am proud to announce that I will be the new Community Manager at Serena Winter Park. I have been working close by at The Jander Group Property Management on Howell Branch for the past 17 years. Born and raised in this area I feel comfortable calling this community my home. Raised by my father, who has owned a hair salon in Summit Plaza around the corner for the last 40 years. My wife and I are high school sweethearts graduating from Lake Howell. We have a 15 years old...



shanna.kahn's picture

Serena Office-NEW OFFICE HOURS

Announcement for Serena Winter Park

Good afternoon Serena Residents,

As of this week, starting on September 7th, the Serena Leasing Office will have new hours of operations. The new hours are listed below:

Monday-Friday 10:00am-6:00pm

Saturday: CLOSED

Sunday: CLOSED

Please let us know if you have any questions.

Sincerely

Shanna Kahn/Community Manager



webhouse14's picture

Unable to log in to pay rent

Feedback Problem for Serena Winter Park

Serena apartment 2718 - i cannot log in the system to pay rent. i will continue to try.

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning Amy,

I sent you a direct email to follow up.  It seems you were able to log in and pay as I see a completed payment.  Thank you for continuing to try.  Please let me know if I can be any help.  My direct email is shanna.kahn@mckinley.com.

Sincerely

Shanna Kahn/Community Manager 


Dandk91225's picture

Tree issues

Feedback Problem for Serena Winter Park

Hello, I have asked continually about the tree behind our unit to be trimmed as we have limbs falling all of the time. I was told last week and as late as Saturday that the trimmers were coming to trim the tree. Imagine my surprise when they come to the property and cut someone else’s tree and not mine. They said they wished they could trim it but were told not too. Once again I am very disappointed in the leadership of the property. I assume going forward that McKinley will assume responsibility for any damage to the inside of our unit and any possessions that are damaged due to this tree.

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning Kelly

I know we have been connecting via email and working through these issues together.  Please keep me posted as we go through this storm as we discussed.  Stay safe and we will connect in person when we return to the office.

Thank you

Shanna Kahn/Community Manager 


shanna.kahn's picture

FINAL Serena Office Closures

Announcement for Serena Winter Park

Good afternoon Serena Residents

As a final decision, we have decided to close the leasing office starting Saturday August 31, 2019 through Tuesday September 3rd 2019 for the safety and concern of our staff and their families. Although we are not at the community, we will be monitoring this storm extremely close and will stay in contact as needed. If anyone has any questions, please feel free to email me directly at Shanna.kahn@mckinley.com . Depending on the power and internet availability, I will have acess to my email remotely and...



shanna.kahn's picture

Rent Reminder For September

Announcement for Serena Winter Park

Good afternoon Serena Winter Park Residents,

As you are aware, your my.mckinley is busy with many updates for the upcoming impact of Hurricane Dorian. We want to ensure we are communicating all information directly to you and prepare for all possibilities. As you know, the due date for rent is approaching as well. Rent is still due on Sunday September 1 st , 2019. We realize this is not only a holiday weekend, but this major storm is a huge distraction for everyone. We hope this reminder will help one thing to check off your list. We will be in the office today, Friday August 30 th...



shanna.kahn's picture

HURRICANE DORIAN UPDATE FOR SERENA (Friday 8/30)

Announcement for Serena Winter Park

Good afternoon Serena Residents,

We hope you are working towards your preperations for the upcoming impact of Hurricane Dorian. We have been keeping a close eye on the National and Local news and alert stations to make the best decision for you as our residents and our staff members. We want to also be able to provide you with the best updates possible.

We have decided to close our offices in addition to the closers for the weekend and Monday for the Holiday, we will also be closing our Leasing office on Tuesday September 3rd to ensure the safety of our staff members....