I would like to introduce myself to everyone! My name is Shanna and I am the new Community Manager here at Serena Winter Park. I am beyond excited to meet everyone and start working on any needs or wants of our community and everyone here. To tell you a little bit about myself, I have been in the Property Management industry for over 15 years and have worked in many different areas of...
Yesterday when I tried to pay my rent online I received a message saying that payments have been disabled by my community manager. I tried at least 4 times yesterday at different times and twice so far today. What should I do to avoid a late fee.
Thank you for letting me know that you were having issues with making your payment. Once I hear from you in regards to the questions that I left on your voicemail, then hopefully that will help alleviate some of the issues that you may be experiencing with payment.
Looking forward to speaking with you and hope you have a great day.
I hope that your day is going well. A quick reminder that your June rent payment is due Today!
Reminder that rent payments are due at the beginning of each month and not able to honor rent payment extensions. Rent payments are due as discussed in the terms of your lease agreement.
PayLease, has multiple ways for you to make your payments. Here are the different ways you can now pay your rent.
Checking/ACH: Option is free and can be utilized by setting up your checking and routing number.
I hope that your day is going well. A quick reminder that your rent payment is due June 1, 2019.
Reminder that rent payments are due at the beginning of each month and not able to honor rent payment extensions. Rent payments are due as discussed in the terms of your lease agreement.
PayLease, has multiple ways for you to make your payments. Here are the different ways you can now pay your rent.
Checking/ACH: Option is free and can be utilized by setting up your checking and routing number.
I hope that your day is going well. A quick reminder that your rent payment is due June 1, 2019.
Reminder that rent payments are due at the beginning of each month and not able to honor rent payment extensions. Rent payments are due as discussed in the terms of your lease agreement.
PayLease, has multiple ways for you to make your payments. Here are the different ways you can now pay your rent.
Checking/ACH: Option is free and can be utilized by setting up your checking and routing number.
We hope that you're happy in your home and enjoy telling others about your experience at Serena Winter Park! One of our favorite things is having someone visit us and say they heard about our community from one of our current residents—it's the ultimate compliment! Plus, it has the added benefit of letting you help to pick your neighbors—who better to live nearby than a friend, co-worker, or family member?
Friends make the best neighbors!
Please let us know when you make referrals to our community—so that we know about it and can...
Good morning and thank you for asking! Our pool hours are from dusk to dawn. Swimming in the pool is not permitted when the sun is down. Please let me know if you have any other questions and we will be happy to assist you! Have a wonderful week!
A major leak in one of our main water lines was reported this morning. A professional plumbing company has been contacted for emergency service and is working on getting the broken line repaired as quickly as possible.
In order to minimize the damage in the apartments affected by the leak, we have had to turn the water off to the building. Maintenance attempted to make contact with all residents affected, as soon as the water was shut off, but we wanted to send this e-mail to you, as well, in the event that we were not able to speak with you this...
Good morning and thank you for your question! The late fees are charged at 9am on the 3rd of the month, so your payment must be received by that time. We are available in the Indigo leasing office today until 6pm if you prefer to drop your rent payment off in person, or you may utilize one of the many online payment options up until 9am on the 3rd to avoid receiving any late fees on your account. If you have any questions regarding the available payment options or need assistance setting up your online account, please let us know and we will be happy to assist you! Thank you and I hope you have a wonderful day!
Good Afternoon,
Thank you for letting me know that you were having issues with making your payment. Once I hear from you in regards to the questions that I left on your voicemail, then hopefully that will help alleviate some of the issues that you may be experiencing with payment.
Looking forward to speaking with you and hope you have a great day.
Jason Grooms
Assistant Community Manager