I am so sorry for expressing anything negative. There is always a solution. Shana Kahn, the manager listened, and responded. We figured out why. Thank you for everything. We are so grateful!
Thank you so much for your wonderful feedback! If there is anything you need please feel free to contact me anytime. We look forward to working through everything and making sure you are happy moving forward.
Thank you for bringing this to my attention. If you could please send me the picture you have posted here so I am able to submit this to the Landscaping company they will be help responsible for this. I understand how upsetting this can be and I have no problem speaking with the owner of our Landscaping company to help with this. Please email this directly to me at shanna.kahn@mckinley.com.
Words cannot describe Chloe and I's gratitude to the maintenance staff. Javier is an absolute angel! One of the hardest workers I have ever met. Whenever we have an issue, we call Cherise and she instantly puts in a work order for us. Within that day Javier pays us a visit and fixes our issues immediately!! I just walked into the laundry room and saw both Javier and the other gentleman working aimlessly to improve the water heating issue. We as a community are so lucky to have them and the amazing staff!! They do an excellent job at running this facility!...
Thank you so much for letting us know how happy you are with our Maintenance team and Javier. I will pass the message along to him as he will be so appreciative to hear his hard work is recognized. We are happy to have you both as residents at our community and please let us know if there is anything we can do to ensure your living experience continues to be the best! Have a wonderful day!
We did speak this morning November 1st Friday to log in and pay my Balance of $167.78 on line so I won't have late fee but I couldn't do it because of account blocked. Have to wait till Monday in person at the office...
I apologize for the Inconvenience. I have unblocked your account if you are still wanting to pay on your resident portal. We are open from 10am-6pm today, Monday 11/4, if you are available to stop by the office. Thank you for your patience in this matter and we look forward to seeing you today.
We hope everyone had a happy and safe Halloween! As a reminder, Rent is due today November 1st. To avoid any late fees please ensure your payment is received before 9am on Sunday November 3 rd . As stated in the most recent rent reminder email, the Leasing office is closed tomorrow Saturday 11/2 and Sunday 11/3 for any in-person payments. Any resident that have not set up your my.mckinley.com resident portal , please set up your account as soon as possible. If you need your Resident ID , please ask a member of our leasing team to assist you...
It has been brought to our attention the hot water in the laundry center is not working properly. After troubleshooting the issue, we had to outsource the repair and have scheduled it for immediately in the morning. The cold water option and dryers are still functional at this time. We apologize for the inconvienence and will notify everyone when the hot water is repaired.
We hope you are having a great week! I am sure you too are excited to celebrate the upcoming Halloween festivities this coming Thursday October 31st! In Preperation for the Goulish and fun celebration, the Serena Leasing Office will be closing at 3pm this Thursday October 31st. We we will re-open for normal office hours on Friday November 1st from 10am-6pm!
Be Sure to also Stop by before 3pm on Thursday October 31st to grab your treat bag for you and your pet. Dress up your furry family member to enter to win our costume contest!
The Dog park at Serena is scheduled to be closed from Thursday 10/24 until Friday 10/25. Our landscaping company will be treating the grass and cleaning up areas inside. We appreciate your cooperation during this matter and will have it reopened as soon as we are able to on Friday 10/25.
Don't Forget our Howl-O-Ween Pet Costume Contest on Friday 10/25! We will treats for Cats, Dogs, and Humans from 12pm-6pm and pizza at 4pm. Bring your pet down to take a picture and be entered to win 1 of 3 FANTASTIC prizes! See you there!...
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Hi Kelly
Thank you so much for your wonderful feedback! If there is anything you need please feel free to contact me anytime. We look forward to working through everything and making sure you are happy moving forward.
Sincerely
Shanna Kahn/Community Manager