2 hours 19 min ago - Posted by shanna.kahn McKinley Employee
Good afternoon Residents of Serena,
Great News!!! Our Laundry Center hot water is now working. We apologize for any inconvienence this has caused and we appreciate your patience as we worked through this matter. If you have any concerns or questions regarding the laundry room please let us know right away.
My neighbor has been moved out for about two weeks now. I know for a fact that you guys have done a walk-through yet, there still is trash that they have left sitting on the balcony and it is disgusting and bringing a little critters and it is not appreciated can someone please do something about this because it’s starting to smell.
Words cannot describe Chloe and I's gratitude to the maintenance staff. Javier is an absolute angel! One of the hardest workers I have ever met. Whenever we have an issue, we call Cherise and she instantly puts in a work order for us. Within that day Javier pays us a visit and fixes our issues immediately!! I just walked into the laundry room and saw both Javier and the other gentleman working aimlessly to improve the water heating issue. We as a community are so lucky to have them and the amazing staff!! They do an excellent job at running this facility!...
We did speak this morning November 1st Friday to log in and pay my Balance of $167.78 on line so I won't have late fee but I couldn't do it because of account blocked. Have to wait till Monday in person at the office...
We hope everyone had a happy and safe Halloween! As a reminder, Rent is due today November 1st. To avoid any late fees please ensure your payment is received before 9am on Sunday November 3 rd . As stated in the most recent rent reminder email, the Leasing office is closed tomorrow Saturday 11/2 and Sunday 11/3 for any in-person payments. Any resident that have not set up your my.mckinley.com resident portal , please set up your account as soon as possible. If you need your Resident ID , please ask a member of our leasing team to assist you...
It has been brought to our attention the hot water in the laundry center is not working properly. After troubleshooting the issue, we had to outsource the repair and have scheduled it for immediately in the morning. The cold water option and dryers are still functional at this time. We apologize for the inconvienence and will notify everyone when the hot water is repaired.
We hope you are having a great week! I am sure you too are excited to celebrate the upcoming Halloween festivities this coming Thursday October 31st! In Preperation for the Goulish and fun celebration, the Serena Leasing Office will be closing at 3pm this Thursday October 31st. We we will re-open for normal office hours on Friday November 1st from 10am-6pm!
Be Sure to also Stop by before 3pm on Thursday October 31st to grab your treat bag for you and your pet. Dress up your furry family member to enter to win our costume contest!