Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
shanna.kahn's picture

Laundry Center Announcement

Announcement for Serena Winter Park

Good afternoon Residents of Serena,

Great News!!! Our Laundry Center hot water is now working. We apologize for any inconvienence this has caused and we appreciate your patience as we worked through this matter. If you have any concerns or questions regarding the laundry room please let us know right away.

Sincerely

The Serena Winter Park Team



Jher2538's picture

Next doors left over trash.

Feedback Problem for Serena Winter Park

My neighbor has been moved out for about two weeks now. I know for a fact that you guys have done a walk-through yet, there still is trash that they have left sitting on the balcony and it is disgusting and bringing a little critters and it is not appreciated can someone please do something about this because it’s starting to smell.

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning

Thank you for bringing this to our attention.  We currently have confirmation that the apartment has been vacated so we are able to take care of that right away. I will ensure it is all removed and cleaned up today.  Thank you for your patience in this matter.  If you have any further questions, please feel free to contact me directly as well at shanna.kahn@mckinley.com.

Have a wonderful day!

Sincerely

Shanna Kahn/Community Manager 


Petunia's picture

Thank you chantelle

Feedback Praise for Serena Winter Park

I am so sorry for expressing anything negative. There is always a solution. Chantelle, the manager listened, and responded. We figured out why. Thank you for everything. We are so grateful!

Petunia's picture
Petunia

Nice

shanna.kahn's picture
shanna.kahn McKinley Employee

Hi Kelly

 

Thank you so much for your wonderful feedback! If there is anything you need please feel free to contact me anytime.  We look forward to working through everything and making sure you are happy moving forward.

Sincerely

Shanna Kahn/Community Manager 


Petunia's picture

Nice neighbors

Feedback Praise for Serena Winter Park

I love my new friends

shanna.kahn's picture
shanna.kahn McKinley Employee

Hi Kelly

Thank you for bringing this to my attention.  If you could please send me the picture you have posted here so I am able to submit this to the Landscaping company they will be help responsible for this.  I understand how upsetting this can be and I have no problem speaking with the owner of our Landscaping company to help with this.  Please email this directly to me at shanna.kahn@mckinley.com.

Sincerely

Shanna Kahn/Community Manager 


nataliecaudle's picture

maintenance

Feedback Praise for Serena Winter Park

Words cannot describe Chloe and I's gratitude to the maintenance staff. Javier is an absolute angel! One of the hardest workers I have ever met. Whenever we have an issue, we call Cherise and she instantly puts in a work order for us. Within that day Javier pays us a visit and fixes our issues immediately!! I just walked into the laundry room and saw both Javier and the other gentleman working aimlessly to improve the water heating issue. We as a community are so lucky to have them and the amazing staff!! They do an excellent job at running this facility!...

shanna.kahn's picture
shanna.kahn McKinley Employee

Hi Natalie and Chloe

Thank you so much for letting us know how happy you are with our Maintenance team and Javier.  I will pass the message along to him as he will be so appreciative to hear his hard work is recognized.  We are happy to have you both as residents at our community and please let us know if there is anything we can do to ensure your living experience continues to be the best! Have a wonderful day!

Sincerely

Shanna Kahn/Community Manager 


johnvaleri's picture

Account has been blocked.

Feedback Problem for Serena Winter Park

We did speak this morning November 1st Friday to log in and pay my Balance of $167.78 on line so I won't have late fee but I couldn't do it because of account blocked. Have to wait till Monday in person at the office...

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning John

I apologize for the Inconvenience.  I have unblocked your account if you are still wanting to pay on your resident portal.  We are open from 10am-6pm today, Monday 11/4, if you are available to stop by the office.  Thank you for your patience in this matter and we look forward to seeing you today.

 

Have a wonderful day!

Sincerely

Shanna Kahn/Community Manager 


shanna.kahn's picture

Rent Reminder Serena Winter Park

Announcement for Serena Winter Park

Happy Friday Serena Residents,

We hope everyone had a happy and safe Halloween! As a reminder, Rent is due today November 1st. To avoid any late fees please ensure your payment is received before 9am on Sunday November 3 rd . As stated in the most recent rent reminder email, the Leasing office is closed tomorrow Saturday 11/2 and Sunday 11/3 for any in-person payments. Any resident that have not set up your my.mckinley.com resident portal , please set up your account as soon as possible. If you need your Resident ID , please ask a member of our leasing team to assist you...



shanna.kahn's picture

Laundry Center Announcement

Announcement for Serena Winter Park

Good afternoon Serena Residents,

It has been brought to our attention the hot water in the laundry center is not working properly. After troubleshooting the issue, we had to outsource the repair and have scheduled it for immediately in the morning. The cold water option and dryers are still functional at this time. We apologize for the inconvienence and will notify everyone when the hot water is repaired.

Thank you for your patience with this matter.

Sincerely

Shanna Kahn/Community Manager



shanna.kahn's picture

Halloween at Serena-Thursday October 31st

Announcement for Serena Winter Park

Hello Serena Residents

We hope you are having a great week! I am sure you too are excited to celebrate the upcoming Halloween festivities this coming Thursday October 31st! In Preperation for the Goulish and fun celebration, the Serena Leasing Office will be closing at 3pm this Thursday October 31st. We we will re-open for normal office hours on Friday November 1st from 10am-6pm!

Be Sure to also Stop by before 3pm on Thursday October 31st to grab your treat bag for you and your pet. Dress up your furry family member to enter to win our costume contest!

...



cherise.gordon's picture

Rent Reminder for November!

Announcement for Serena Winter Park

Good Afternoon Serena Winter Park Residents,

Happy Monday! I hope that everyone had an amazing weekend and that you're having a great day so far.

A quick reminder that your rent payment is due Friday, November 1, 2019.

Please keep in mind that our office hours are:

Monday-Friday 10:00 AM - 6:00 PM

Saturday and Sunday- By Appointment Only

Please make the appropriate arrangements with the leasing office due to the office now being closed on Saturdays.

A reminder that rent payments are due at the beginning of each month and not able...