Can't Pay Rent Online

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
kkosik's picture
Feedback Problem for Serena Winter Park

Yesterday when I tried to pay my rent online I received a message saying that payments have been disabled by my community manager. I tried at least 4 times yesterday at different times and twice so far today. What should I do to avoid a late fee.

Jason.Grooms's picture
Jason.Grooms McKinley Employee

Good Afternoon,

Thank you for letting me know that you were having issues with making your payment. Once I hear from you in regards to the questions that I left on your voicemail, then hopefully that will help alleviate some of the issues that you may be experiencing with payment.

Looking forward to speaking with you and hope you have a great day.

Jason Grooms

Assistant Community Manager