Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon By Appointment
    Tue By Appointment
    Wed By Appointment
    Thu By Appointment
    Fri By Appointment
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
MeganBaker's picture

Office Location and Hours Update

Announcement for Serena Winter Park

Dear Serena Residents,

In order to continue providing you with the highest levels of customer service, we have made the decision to move the Serena leasing office to our Indigo Winter Park location, effective immediately. With our combined resources, we are confident that we will be able to provide you with a dedicated team to assist you with all of your housing needs!

We can be reached via telephone at (407) 628-8400 during normal office hours, as well as for after hours emergency maintenance service. Should you wish to meet with us in person for any reason, we will be...


sammiiyspence's picture
sammiiyspence

How exactly does this benefit residents at Serena? I understand that the new office location is just up the road, but this seems like more of an inconvenience to those of us that live at the Serena property. Decisions like these are why I will not be renewing my lease or living on any McKinley property again.

MeganBaker's picture
MeganBaker McKinley Employee

Thank you for bringing your concern to our attention! This move will allow us to pool our resources and staffing so that we can provide you with more attentive and individualized service. With only 1 employee in the office currently, we often had to close up in order to give tours to prospective residents, which meant that we could not be there to assist others who were expecting the office to be open. With individualized appointments for service, we can guarantee our undivided attention to your needs without delay or distraction. Additionally, with only 1 person in the office, incoming calls could not always be answered if we were on the other line, or assisting another resident in the office. Moving to 1 office with multiple employees will allow us to be more responsive to your needs and provide you with a faster responses! All of our other services remain the same and we still have a dedicated maintenance staff who will be on site daily and available for emergencies 24 hours a day. This change was truly made to benefit our residents and to ensure that you always have access to us when you need us! We greatly appreciate your understanding and support of this change!


MeganBaker's picture

Smoke Free Community Policy Reminders

Announcement for Multiple Communities

Dear Residents,

In order to provide a healthier environment for our residents, employees, and guests, Mckinley communities are proud to be strictly smoke-free. The smoke-free policy covers all individual apartments, common areas, and outdoor areas. All residents, as well as their guests, employees, and vendors, are required to follow this policy. This policy is unfortunately not being exercised by some residents in our community.

We take great pride in providing you with a clean and safe environment. Multifamily buildings share air ducts or vents, which means a lit...



MeganBaker's picture

Chris is Returning to the Serena Service Team!

Announcement for Serena Winter Park

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tonymariah041414@gmail.com's picture
tonymariah04141...

This is amazing!!! Chris is absolutely the best! We were so sad when he left and couldn't be happier to hear that he is back!


Jason.Grooms's picture

Serena Rent Payments Due Today. Plan Accordingly.

Announcement for Serena Winter Park

Image result for rent payment due clip art

Good Evening Serena Residents,

I hope that your day is going well. A quick reminder that your rent payment is due today.

Reminder that rent payments are due at the beginning of each month and not able to honor rent payment extensions. Rent payments are due as discussed in the...



Jason.Grooms's picture

2nd April Rent Reminder. Plan Accordingly.

Announcement for Serena Winter Park

Good Afternoon Serena Residents,

I hope that your day is going well. A quick reminder that your rent payment is due April 1, 2019.

Reminder that rent payments are due at the beginning of each month and not able to honor rent payment extensions. Rent payments are due as discussed in the terms of your lease agreement.

PayLease, has multiple ways for you to make your payments. Here are the different ways you can now pay your rent.

Checking/ACH: Option is free and can be utilized by setting up your checking and routing number.

Pay by Debit Card: Just...



Jason.Grooms's picture

April Rent Reminder. Plan Accordingly.

Announcement for Serena Winter Park

Good Evening Serena Residents,

I hope that your day is going well. A quick reminder that your rent payment is due April 1, 2019.

Reminder that rent payments are due at the beginning of each month and not able to honor rent payment extensions. Rent payments are due as discussed in the terms of your lease agreement.

PayLease, has multiple ways for you to make your payments. Here are the different ways you can now pay your rent.

Checking/ACH: Option is free and can be utilized by setting up your checking and routing number.

Pay by Debit Card: Just...



MeganBaker's picture

Reminder: Spring Fling Event Tomorrow 12-4pm

Announcement for Serena Winter Park

Image result for spring fling

Dear Serena Residents,

Spring is here and we are ready to celebrate the warmer weather with our Serena family! Please join us by the pool this Saturday from 12-4pm for some fun in the sun! We will have sandwiches and snacks for everyone to enjoy and some fun pool toys and floats for the kids! Bring the whole family out and spend some quality time with your Serena friends and neighbors!

We look forward...



alexis4550's picture

Street Lights

Feedback Problem for Serena Winter Park

The lights out by the Red Lion Square entrance is dark when I come home in the evening. I missed the turn in because it was so dark. I believe it's our lights. Just wondering if this could be addressed. Thanks...

MeganBaker's picture
MeganBaker McKinley Employee

Thank you so much for reaching out to us with your concern! I sincerely apologize for this issue and the inconvenience that it has caused. We have had the electricians out today and it appears there was a short in the wire, possibly due to the recent rain storms. They are on site currently and working diligently to restore the lights as quickly as possible! Thank you again and I hope you have a wonderful evening!


MeganBaker's picture

Last Day for the St. Patrick's Day Guessing Game!

Announcement for Multiple Communities

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