Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
maveka21@hotmail.com's picture

lights out

Feedback Problem for Serena Winter Park

there are some lights out around the property. thanks.


maveka21@hotmail.com's picture

water sitting

Feedback Problem for Serena Winter Park

there is an apartment has water, just sitting in a big empty pot this is not good for mosquitoes is just behind the pool i hope u do not mind my feed back. thanks.looking out for the property . thanks.


maveka21@hotmail.com's picture

trash

Feedback Problem for Serena Winter Park

the trash for doggis poop needs to be clean up sooner please.


shanna.kahn's picture

TOWING AT SERENA-VERY IMPORTANT PLEASE READ

Announcement for Serena Winter Park

Good evening Residents of Serena Winter Park Apartments,

I am happy to announce that we have a new towing company starting with us on August 26th 2019. A Reliable Towing has been established within the Central Florida area for over 10 years and has territories that include both Seminole and Orange County as well as UCF Police rotation calls. They are extremely timely and customer service oriented. Not only are they excited to join us here at Serena, but they are ready to ensure this community is an enjoyable community for you just as much as we were! Since towing will commence...



shanna.kahn's picture

BBQ Grill at Serena's Pool

Announcement for Serena Winter Park

Good Afternoon Residents of Serena,

I apologize for any inconvenience regarding the usage of our BBQ Grill at the pool this weekend. It turns out the grill is currently not working, and we are in the process of having it fixed. We are working as diligently as we can to ensure the grill is up and running in no time to use while we still have this wonderful summer weather. I will keep everyone posted as soon as it is working.

Thank you

Shanna Kahn/Community Manager



shanna.kahn's picture

Smoke Free Community Reminder

Announcement for Serena Winter Park

Good afternoon wonderful residents of Serena Winter Park Apartments,

It has come to our attention that many are not following our Smoke Free Community policy. As stated in your lease, smoking is NOT permitted inside your apartment, on your front or back patio, in parking lots, in any amenity areas inside and out, or any grassy areas of Serena Winter Park. Our main priority is our resident’s comfortability and enjoyment...



Dandk91225's picture

Dog Poop trash

Feedback Problem for Serena Winter Park

I have called 4 different times over the past few weeks regarding the dog poop trash receptacles being full and dog poop not getting picked up by other residents with no improvements. My dog had hookworms due to the residents not picking up their poop. Today, I called again and spoke with the receptionist and asked if the dog poop receptacle could be changed since it was full. She informed me that maintenance would look and see if it was full. I am not an idiot and can recognize a full trash. I shouldn’t have to call the office for this nor should I be talked to like I am stupid. I don’t know...

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning Kelly,

I do apologize you are still experiencing this.  We as a team have put together a schedule to check and ensure the pet waste stations are continously being emptied throughout the day including weekends.  As we spoke early last week, I am sending a community wide notification to explain the importance of picking up after one's pet.  I am hoping this will help the situation and remind everyone as pet owners, we must all do our own part.  We will continue to monitor the area you are seeing this waste being left in hopes we can reach the dog owner.  Please keep me posted as these notices are sent.  You can also send me a direct email at shanna.kahn@mckinley.com.

Again, thank you for keeping me posted on this matter.  I can assure you this is a top priority for myself and the team here at Serena.  

Sincerely,

Shanna Kahn/Community Manager


EdmondT3's picture

Pest Control

Feedback Problem for Serena Winter Park

I moved in September 2017 and I was greeted with roaches all over my kitchen counter. I brought poison but apparently, it did not kill them all. I still have them and its 2019! I was left a note on my door two months ago saying pest control was going to come and treat my whole section of apartments. They never came. I live in unit 2809 and I need PEST CONTROL ASAP! I cant live in these conditions any longer. If I don't get this treated soon. I can't speak good of Serena or its staff any longer...

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning Edmond,

First, please let me apologize for the experience you have with the pest problem.  Your comfortablity is extremely important to us here at  Serena.  I reached out to you and left a voicemail as well as sent a follow up email as I would like to continue to monitor this situation as we treat it.  Please give me a call at 407-628-8400 or email at shanna.kahn@mckinley.com to discuss further.  Thank you again and I hope to hear from you soon.

Sincerely.

Shanna Kahn/Community Manager 


Meredithayer's picture

Pest control

Feedback Problem for Serena Winter Park

Can i please get pest control out to 2880 on tuesday the 23rd of July. they still have yet to show up to my apartment and I have been asking for a month now. I have family coming in later this week and would not like roaches to be in my apartment.

shanna.kahn's picture
shanna.kahn McKinley Employee

Good Morning Meredith

 

Thank you for speaking with me yesterday regarding the Pest Control.  Please keep me posted as the treatment continues.  Have a wonderful day.

 

Sincerely

Shanna Kahn/Community Manager


shanna.kahn's picture

Friends make the Best Neighbors!

Announcement for Serena Winter Park

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