Serena Winter Park

Serena Winter Park Apartments
2890 Red Lion Square
Winter Park, Florida, 32792


  • Phone: 407-628-8400
  • Email:
    serena@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
Meredithayer's picture

roaches

Feedback Problem for Serena Winter Park

When is pest control coming back out? It seems that no matter how often I clean the apartment, I am finding more and more roaches everyday. Im finding them in the bathroom, kitchen, and dining room.

MeganBaker's picture
MeganBaker McKinley Employee

Good afternoon and thank you so much for bringing your concern to our attention! I am so sorry to hear that you are having this issue and assure you that we will do whatever it takes to get it resolved for you right away! Our pest control technician is on property every Tuesday and I have already placed your apartment on the list for treatment next week. I just left you a voicemail and would love to discuss this with you in more detail to get more details regarding this issue to see if an escalated treatment plan would be appropriate. I am in the office today until 6pm if you have a moment to discuss. Thank you and I look forward to speaking with you soon!


MeganBaker's picture

Valentine's Day Guessing Game!

Announcement for Serena Winter Park

Image result for conversation hearts

Dear Serena Residents,

We are getting excited for Valentine's Day and hope you are, too!

To kick off this week of love, we are hosting a candy jar guessing game in the leasing office! You'll have all week to submit your guess for how many conversation candy hearts are in the jar. Our winner will be announced on Friday and they will receive a $10 Starbucks gift card and get to keep the jar filled with candy...


MeganBaker's picture
MeganBaker McKinley Employee

Good morning, Serena Residents! We called the winner of our guessing game on Friday afternoon! The jar had a total of 450 conversation hearts and our winner guessed the exact amount! Guesses ranged from 113 to 1000! Thank you to everyone who played and took part in our Valentine's Day festivities! We enjouyed visiting with everyone during our breakfast event on Thursday and will be announcing more fun games and events soon! Thank you and I hope you have awonderful day!


MeganBaker's picture

Tree Trimming Behind Villas Today 2/8/19

Announcement for Serena Winter Park

Good morning, Serena residents!

I wanted to make you aware of some tree trimming and landscaping that will be completed this morning behind the villas. This work should not interfere with any of your daily activities, though you may hear or see them working in this area. Should you have any questions or concerns, please feel free to reach out to us in the office and we will be happy to assist you!

We hope everyone has a fabulous Friday and a relaxing weeekend ahead!

Sincerely,

Megan Baker

Community Manager



C.J.'s picture

Suspicious Letter - Pest Control Inspection Again? How Often is Pest Control Inspections vs Actual Service Done?

Feedback Problem for Serena Winter Park

Hi, In case any other tenant is also wondering about this letter left at your door today... A bit concerned with a 'Mckinley' notice found at my door tonight Feb 4, 2019 (and no other doors nearby as I looked around) which I found very odd. We just had an annual pest control inspection back in October 2018 and this letter states that so is being done all over again in all units. Nothing against pest control, unless someone is sick at home with Asthma at the time but what is alarming is that the letter is dated the SAME day the inspection was set to be done (today Feb 4th)...meaning...

MeganBaker's picture
MeganBaker McKinley Employee

Good morning and thank you for bringing your concerns to our attention! Yes, this letter was accurately delivered to you and is from our management office. These were delivered yesterday, February 4th and listed today, February 5th, as the planned date for inspection. Please note that these inspections are completed quarterly, not annually, and are done on a rotating schedule with select buildings/apartments completed each week. We typicaly slide these notices into the side of your door and it sounds like it may have fallen below to your door mat. I do apologize for the confusion with the top latch and will have this removed from future notices. This is a standard template that it is used at several of our communities, as these are required inspections to ensure that there are no existing or ongoing pest control issues in the community. We want you to be happy and comfortable in your homes and will always do whatever possible to coordinate entry into your home around your schedule, however there are required inspections that may occur throughout the year, and we will always provide you with a minimum of 24 hours notice prior to our entry. I appreciate you asking this question and being on the lookout for our community! Please let me know if there is anything else I can do to assist you and I will be happy to help! Have a wonderful day!


justina.holland's picture

Rent Reminder February

Announcement for Serena Winter Park

Good Afternoon Serena Residents,

I hope that your day is going well. A quick reminder that your rent payment is due tomorrow, February 1, 2019. We wanted to remind everyone that we are no longer accepting rent payments through the office drop boxes so please make arrangements to stop by the office during our business hours of 10am-6pm tomorrow.

Our new payment system, PayLease, has multiple ways for you to make your payments. Here are the different ways you can now pay your rent.

Checking/ACH: Option is free and can be utilized by setting up your checking and...



MeganBaker's picture

Refer a friend to live at Serena Winter Park

Announcement for Serena Winter Park

Dear Serena Residents,

We hope that you're happy in your home and enjoy telling others about your experience at Serena Winter Park! One of our favorite things is having someone visit us and say they heard about our community from one of our current residents—it's the ultimate compliment! Plus, it has the added benefit of letting you help to pick your neighbors—who better to live nearby than a friend, co-worker, or family member?

Friends make the best neighbors!

Please let us know when you make referrals to our community—so that we know about it and can...



elizabeth.guiliano's picture

Reminder Sweet Treat Meet and Greet Today!!!

Announcement for Serena Winter Park

.

Good Morning Serena Residents,

This is just a friendly reminder that we have our sweet treat meet and greet this morning at the community office, just for you! Please stop by today. We look forward to seeing you!!!!

Sincerely,

Elizabeth Guiliano

Senior Sales Associate...



C.J.'s picture

Non working community lighting in back of property/throughout and other safety concerns needing attention!

Feedback Problem for Serena Winter Park

Good day/To Whom It May Concern; I've been meaning to notify you of a few community issues/observations here at Serena at Winter Park for some time now but my hectic schedule made it almost impossible but...once I realized it was affecting me directly I had to share immediately. I often come home very late at night/morning and have noticed the following safety issues... - The big 'city' light pole near the corner of Apts 2826/2825 / across the fire hydrant is not working as it should. This warm yellow/dim pole light shuts off/on randomly and also flickers throughout the night...

frances.ruiz's picture
frances.ruiz McKinley Employee

Good afternoon Jennifer, 

First, let me start by thanking you for taking the time to bring this to our attention. I certainly understand your concerns and have contacted our maintenance technician to have the lights inspected as well as an electrician to seek possibilities on additional lighting. I have left you a voicemail with my direct number, however you can also email me directly at Frances.Ruiz@mckinley.com. You can rest assure that our residents are our number one priority and we will do what ever is possible to ensure our residents are happy and enjoying their homes. Again, I thank you for bringing your concerns to our attention and I appreciate your patience as we work to correct this issue, I look forward to having all resolved quickly! Please let me know if there is anything else we may be of assistance with and we will gladly help! Thank you and  I hope you have a great day! Frances 

C.J.'s picture
C.J.

Thank you for your response Frances. I did eventually end up having this issue reported to Duke Energy myself after a few days went by with light still not functioning and no record on Duke's system of it being already reported by anyone as per the representative's research. They said would take approximately 3 days for a tech to come out and this was done sometime last week.