Sapphire Winter Park

Sapphire Winter Park Apartments
1743 Semoran North Circle
Winter Park, Florida, 32792


  • Phone: (407) 519-9399
  • Email:
    sapphire@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
Michaeljays's picture

Water and Sewer

Feedback Question for Sapphire Winter Park

Since last month, many questions were posted regarding our bills for w/s/g and we were told that it would be added to our account on this month's rent. It is the final date to pay rent, and there's still no additional charges other than base rent, and my covered parking. It's impossible to plan a budget if our bills aren't being stated. Additionally, if another month is expected, will we be double charged next month, or will we be charged double upon move-out? I wish we could all get a single explanation, rather than voicemails to those who ask. It seems like a more fair...

Jason.Grooms's picture
Jason.Grooms McKinley Employee

Good Evening,

I hope you are doing well. I wanted to see when would be a good time tomorrow to reach out to you and see how I can address any questions that you have in regard to the Water, waste/sewer and trash not appearing on your statement.

If you would let me know the best time to reach out to you, I will make sure to call you and discuss the reason you have not seen the billing on your rent statement. We can be reached in the Sapphire Leasing office at 407-519-9399 or by email at jason.grooms@mckinley.com.

I look forward to speaking with you and hope I am able to give you a better understanding of how the billing cycle will work for your utilities of water, waste/sewer and trash.

I look forward to speaking with you tomorrow. Enjoy the rest of your night.

 

Jason Grooms

Assistant Community Manager

Michaeljays's picture
Michaeljays

Jason, as I had stated in the original posting, I believe everyone would benefit from a solid answer that anyone can access. I have a schedule that leaves me unable to speak over the phone during the day. I would appreciate a general answer that will give me an estimate as to when will see this bill and how many months worth I will be paying for, so that I may budget accordingly, rather than waiting on the edge for a bill that has been ambiguous since the change of management.


jmmichael@student.fullsail.edu's picture

Water/sewer Feed

Feedback Question for Sapphire Winter Park

Hello, Are there any updates regarding the water billing delay? Wanted to make sure I didnt miss any info

Jason.Grooms's picture
Jason.Grooms McKinley Employee

Good Evening,

 

Thank you for taking the time to reach out regarding your water billing.I will make sure to reach out to you tomorrow and answer any questions that you have in relation to the billing and when it should be expected to show on your monthly billing statement.

If you would like to reach out the the Sapphire leasing office before I touch base with you, please call 407-519-9399. I look forward to speaking with you to answer your questions and address your concerns.

Enjoy your night.

 

Jason Grooms

Assistant Community Manager


Jason.Grooms's picture

Final Rent Reminder. Plan Accordingly.

Announcement for Sapphire Winter Park

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Good Morning Sapphire Residents,

I hope that your day has started off well. I wanted to thank all residents that have made their rent payments already and remind those that have not to make your payment as soon as possible. Remember Sapphire residents that we are closed on the weekends and there is no drop box for payments , so please plan payments accordingly based on office hours...



Jason.Grooms's picture

2nd February Rent Reminder. Plan Accordingly.

Announcement for Sapphire Winter Park

Announcement for Sapphire Winter Park 2 days 1 hour ago - Posted by Jason.Grooms McKinley Employee

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Good...



Jason.Grooms's picture

Sapphire February Rent Payment Reminder

Announcement for Sapphire Winter Park

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Good Morning Sapphire Residents,

I hope that your day has started off well. Thank you to all residents. I wanted to remind that your rent payment will be due on February, 1, 2019 . Remember Sapphire residents that we are closed on the weekends and there is no drop box for payments , so please plan payments accordingly based on office hours.

Make sure to retrieve your resident...


Scott mccracken's picture
Scott mccracken

Paycheck sometimes fall on 2nd or the 3rd do we still have that Grace period That I've had the 10 years that I've been here which is rent is late after the third at midnight?

Jason.Grooms's picture
Jason.Grooms McKinley Employee

Good Morning,

 

Thank you for speaking with me the other day in regard to your rent payment. I hope based on our conversation that we were able to resolve questions about your payment. Please let me know if you need anything else and I will be more than glad to assist you. I can be reach in the Sapphire Leasing office at 407-519-9399 or by email at jason.grooms@mckinley.com.

Hope that you have a great day and hope to see you soon.

 

Jason Grooms

Assistant Community Manager

407-519-9399


jmmichael@student.fullsail.edu's picture

Contact

Feedback Problem for Sapphire Winter Park

Hello, I have been trying to call since 4 to speak with someone, but the office line says that you're closed. If there any way to get in contact with someone?...

Jason.Grooms's picture
Jason.Grooms McKinley Employee

Good Morning,

I apologize that there was an issue with the phones yesterday, but I am glad that we were able to connect and get the work order entered for you. Please let me know if there is anything else that is needed and I will be more than happy to assist you.

Thank you again and have a wonderful weekend. 

Jason Grooms

Assistant Comnunity Manager


Jmozisek's picture

Water and garbage fees

Feedback Question for Sapphire Winter Park

I see there are still no water and garbage fees on our rent this month. Does that mean next month we may be charged for 2 months of water and garbage?

Jason.Grooms's picture
Jason.Grooms McKinley Employee

Good Morning,

I hope that you are doing well. I have reached out to our accounting team to determine the delay in the billing of your water, sewer, and trash fees. Once we hear from them to determine why there is a delay in the fees not showing on your statement, we will make sure to reach out and let you know. 

I will try to reach out to you by phone or email to speak with you regarding your concerns. Please feel free to reach out to our Sapphire Leasing team at 407-519-9399 or by email at sapphire@mckinley.com and someone will be able to assist you.

Hope that you have a great day and stay safe on the roads. It is really wet out there.

 

Jason Grooms

Assistant Community Manager

Jmozisek's picture
Jmozisek

Thank you Jason for giving me an update

Nativelis's picture
Nativelis

Yes, I too do not show the water and other fees on this month's bill. Is this the case for everyone?

Jason.Grooms's picture
Jason.Grooms McKinley Employee

Good Afternoon,

I just left a voicemail message for you to explain what is taking place with the water and other fees. Please listen to the message and let me know if there is anything else that is needed. I will try to reach you again before the end of the day. We can be reached in the leasing office at 407-519-9399 or by email at sapphire@mckinley.com if you have any additional questions. 

I look forward to hearing from you and hope you have a great day.

 

Jason Grooms

Assistant Community Manager


Jonkevia's picture

Maintenance

Feedback Praise for Sapphire Winter Park

Mohammed A, was great. He responded to my service request less than 24hours and had the problem fixed less than 30 minutes. He asked if there was anything else I needed before he left and replaced my filter even though is was not apart of my request. I was very pleased.

Jason.Grooms's picture
Jason.Grooms McKinley Employee

Good Afternoon,

Thank you for the kind words about Mohammed. We are very glad that you were pleased with the work that was completed in your apartment home.  Our team does their best at providing the best service possible to all our residents each day, as well as, when our residents make a maintenance request. As an apartment community, we are so proud of all members of our team. 

If you need anything else, please feel free to reach out to the Sapphire Leasing Office at 407-519-9399 or by email at sapphire@mckinley.com.

Thank you again and we hope that you have a great rest of your day. 

 

Jason Grooms

Assistant Community Manager

Sapphire Winter Park

Genesis81's picture
Genesis81

Buenas tardes
Quiero agradecer a Mohammed Aljanabi por su pronta atención a mi orden de servicio, muy amable, rápido y organizado. Gracias a Mckinley por hacer de nuestra estancia una experiencia gratificante. Thanks Mohammed God Bless You


GennyJas1's picture

Lease Renewal

Feedback Problem for Sapphire Winter Park

Hello, Maura sent me my lease renewal about 2 weeks ago. Now my email wont let me access anything past a few days. Not sure whats happening. Can you resend? My deadline to renew is Monday and I was hoping to get it to you by today I'm just unable to. Thank you in advance...

Jason.Grooms's picture
Jason.Grooms McKinley Employee

Good Morning,

I hope you are doing well. I  wanted to let you know that we have received your application. We have spoken several times over the last few days in regard to the application and we will make sure to touch base once we have processed all pending application in front of yours.

If you need anything at all, please reach out to a member of our Sapphire Winter Park Leasing team and we will be more than happy to assist you. We can be reached at 407-519-9399 or by email at

sapphire @mckinley.com.

Look forward to speaking with you and have a wonderful day.

 

Jason Grooms

Assistant Community Manager

Sapphire Winter Park


Jason.Grooms's picture

Sapphire Community Reminders

Announcement for Sapphire Winter Park

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Good Afternoon Sapphire Residents!

I hope everyone is doing well and looking forward to well deserved and relaxing weekend.

A few reminders we wanted to cover as a community so that all residents are aware of these friendly reminders to keep our community looking great and residents are happy in the place they call home. We would like to remind residents:

Trash Disposal: We recently discontinued...