Sapphire Winter Park

Sapphire Winter Park Apartments
1743 Semoran North Circle
Winter Park, Florida, 32792


  • Phone: (407) 519-9399
  • Email:
    sapphire@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
damion178's picture

utility bill

Feedback Question for Sapphire Winter Park

Is this $106 utilities bill correct??, I paid average $20 at my previous apartment...

Jason.Grooms's picture
Jason.Grooms McKinley Employee

Good Afternoon,

Thank you for speaking with me in regard to your billing statement. Once you are able to provide the documentation that we spoke about on the phone, I will then be able to better access for you where you are seeing any discrepancies.. Please let me know if you need anything else.

We can be reached in the Sapphire Leasing office at 407-519-9399 or by email at jason.grooms@mckinley.com and I will be more than happy to assist you.

Thank you again for being a resident of Sapphire Winter Park.

Enjoy your day.

 

Jason Grooms

Assistant Community Manager

 


moezbouhmira's picture

missing cofee table glass

Feedback Problem for Sapphire Winter Park

so i came yesterday to check my staff in my small backyard and i find out that my coffee table i m putting outside missing the glass top and that since your workers came to fix the roof. the problem is NO ONE noticed me so your workers came did the job break my cofee table glass clean the glass and left what im supposed to do???....

Stephanie.morales@mckinley.com's picture
Stephanie.moral... McKinley Employee

Hello Moez,

Thank you much for taking the time to speak with me this after noon, I am so sorry we were having connectivity issues. I am looking forward to meeting with you tomorrow to further discuss this matter. Please do not hesitate to contact me should you have any further questions or concerns in the meantime. You can also contact me via email at stephanie.morales@mckinley.com. I hope you have a great rest of your day!

Stephanie L. Morales


gabriela.dominguez's picture

Power Outage In Community

Announcement for Sapphire Winter Park

Good morning Sapphire residents,

I hope this message finds you well. We want to inform you guys that the power is out in the entire community. Per Duke Energy, electricity will not be back on until around 2 pm. The office will remain open should you need any assistance. We apologize for any inconvenience this may cause.

Thank you for your understanding.

Sincerely,

Gaby Dominguez



yaitzae1's picture

Missing Vape Pen

Feedback Problem for Sapphire Winter Park

So, I came from work to find the hot mess that's happening with the changing windows process. We were informed everything was supposed to be left in the exact same way it was found. Definitely not the case (I have pictures!). As I'm putting back all my stuff in order I noticed the cup that holds my vape pen was under my bed. Usually kept on my nightstand, everything else on the nightstand was in the same order I left it this morning. It was odd that just that cup rolled under the bed, everything was moved and my vape pen is nowhere to be found. How are we supposed to fix this?...

Jason.Grooms's picture
Jason.Grooms McKinley Employee

Good Morning,

I wanted to apologize that when you came home last evening that you found your home not in order. Your apartment home should have been returned to the way it was found prior to the work being completed in your home. We will be speaking with with the work crew that was in your home yesterday to address the concerns you have outlined for us. We will be contacting you this morning to discuss your personal belongings as well once we speak with the individuals were in your home yesterday.

Please let us know if there is anything else that you need and we will be able to assist you. We can be reached at 407-519-9399 or by email at sapphire@mckinley.com.

Jason Grooms

Assistant Community Manager

Sapphire Winter Park Apartment Homes


Michaeljays's picture

Lack of response through all channels

Feedback Problem for Sapphire Winter Park

I have tried contacting this complex through phone, e-mail and this site, and no one has responded to my concerns on any platform. I will be recommending that people look elsewhere when deciding to rent McKinley property, as I have not rented from a more unprofessional leasing company.

Jason.Grooms's picture
Jason.Grooms McKinley Employee

Thank you for taking a few moments to let us know how we are doing. I am sorry to see we are not meeting your expectations and would love to speak with you at your convenience about your concerns and steps we're taking to correct these issues. I will be in contact with you to further discuss your concerns and discuss a plan to have the issues addressed immediately.

Best Regards, Jason Grooms Assistant Community Manager


Michaeljays's picture

Issue regarding parking enforcement

Feedback Problem for Sapphire Winter Park

I have been trying to get in contact with Jason Grooms, but he has been unreachable. Here are the cumulative emails I sent him. On April 14, my vehicle was towed from a spot near my building. I attempted to reach the leasing office, however the vehicle was towed after hours. I reached out through the maintenance line and was given no additional information, however I was given the updated name and phone number of the complex's main towing company, the change of which was never passed on to Avesta lease holders. When I was unable to receive an answer from the staff here, I called the...

maura.boschetti@mckinley.com's picture
maura.boschetti... McKinley Employee

Good morning Michael, 

Thank you for reaching out to us regarding your concerns pertaining to your vehicles that were recently towed from our parking. I called and left you a voicemail shortly after we spoke with the information as to why your vehicles were towed.

I hope that the information I recently shared with you via email helped clarify your concerns. I also included the towing company information for your records along with pictures for your records.

Hope you have a great day.

Sincerely,

Maura 


maura.boschetti@mckinley.com's picture

Re-pipe Notice

Announcement for Sapphire Winter Park

April 12, 2019

Dear Residents,

We thank you for being a resident of Sapphire Winter Park. Your apartment will be receiving new pipes inside your apartment and outside to help repair any pipes that have been worn down over time, as well as to increase the flow of water that is needed for everyday use. We apologize for the inconvenience that this has caused, but the re-piping will be complete to its entirety based on the below schedule:

Trenching/Exterior Digging: (Outside apartment home with no access needed to home): 04/15/19-04/17/2019...



maura.boschetti@mckinley.com's picture

Re-pipe Notification

Announcement for Sapphire Winter Park

April 12, 2019

Dear Residents,

We thank you for being a resident of Sapphire Winter Park. Your apartment will be receiving new pipes inside your apartment and outside to help repair any pipes that have been worn down over time, as well as to increase the flow of water that is needed for everyday use. We apologize for the inconvenience that this has caused, but the re-piping will be complete to its entirety based on the below schedule:

Trenching/Exterior Digging: (Outside apartment home with no access needed to home): 04/15/19-04/17/2019...



Chantell.king's picture

Hallway light

Feedback Problem for Sapphire Winter Park

The hallway light in building 1643 are completely out so the hallways are jet black at night. Please replace.

RebeccaBernard's picture
RebeccaBernard

Same in building 1715


jmmichael@student.fullsail.edu's picture

Windows and lack of notice regarding repiping

Feedback Problem for Sapphire Winter Park

We never received a notice about the delay in window/patio door replacements and our apartment has been moved around for weeks waiting for contractors, but it seems like there’s no method of organization that they’re following back here. My girlfriend’s tire was punctured by the stray screws in the parking lot, which caused her to miss work since she has to drive to Tampa and getting out of the complex in the morning is a nightmare because the workers don’t know how to clear an area properly. We also never received any notices about repiping and would not have known if I hadn’t logged on to...

maura.boschetti@mckinley.com's picture
maura.boschetti... McKinley Employee

Jennifer,

Thank you for taking a moment to share your concerns with us. I would love to speak with you about your concerns and see how I can assist with this situation.

I will be in contact with you to further discuss your concerns and discuss a plan to have the issues addressed immediately. 

Best Regards, 
Maura Boschetti 
Community Manager 

jmmichael@student.fullsail.edu's picture
jmmichael@stude...

Good morning,

No one has contacted me about this yet. Will someone be available to talk today?