Sapphire Winter Park

Sapphire Winter Park Apartments
1743 Semoran North Circle
Winter Park, Florida, 32792


  • Phone: (407) 519-9399
  • Email:
    sapphire@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
Caraballodavid's picture

BIG PROBLEM LAUNDRY

Feedback Problem for Sapphire Winter Park

So I finally get someone to pick up the phone. I believe I spoke to Stephanie she directly told me "it was not there problem, its washlava". So no one is going to do nothing about the laundry seems like. I've called washlava multiple times with no luck of ever getting it fixed. That's why I toke it to Sapphire and they said it wasn't there problem!? They should take it off the website as an amenity if "it's not there problem."...

maura.boschetti@mckinley.com's picture
maura.boschetti... McKinley Employee

David,

Thank you for bringing your concern to our attention, I sincerely apologize for the issues that you have experienced with the laundry centers and understand how frustrating this must be. We have been in contact with the company who services the laundry facilities for us and we are in the process of changing providers due to their lack of response to our service requests. 

We will be posting more information regarding the installation of the new machines within the next couple of days once we have more information. 

Thank you for your pateince and understanding while we work on this issue.

Hope you have a great night.

Sincerely,

Maura 

roxy009's picture
roxy009

Ive put a call out to washlava yesterday, they're going to send someone out.

QueenJenn31's picture
QueenJenn31

Communication regarding the laundry issues have been lackluster. When can we expect an update on new machines? While I appreciate you are trying to solve these issues, it’s been ongoing since May and many of us have been growing more and more frustrated. I suppose I will need to find a dependable laundromat as I can no longer rely on the complex “amenities”

wchillman's picture
wchillman

Maura, is there any new information regarding the laundry facilities? It is becoming a hassle to travel to nearby laundromats to do laundry weekly, and not only that it costs twice as much, if not more, to do the same amount of laundry.


Carmen M Hamer's picture

Door Issues

Feedback Problem for Sapphire Winter Park

1. The sliding doors on the closest in the hallway and two of the bedrooms are not working properly. They have been falling off the hinges since I moved in. I have had a couple of the workers put them back in place, but to no avail. 2. The socket in the dining area, the one closest to the hallway is not work. I previously reported that there are other sockets that do not work properly. 3. The shower handle and the rod keep falling off in the master bedroom shower. 4. I have a problem with baby lizards getting into the house. I can't seem to figure out where they are coming from. One of...

maura.boschetti@mckinley.com's picture
maura.boschetti... McKinley Employee

Carmen,

Thank you very much for reaching out to us with your concerns. I am very sorry that you are experiencing these issues and also for the delay in completing these repairs. I'm glad we had the opportunity to discuss discuss the plan to have these issues resolved.

Hope you have a good night!

Sincerely,

Maura


roxy009's picture

stolen dolly

Feedback Problem for Sapphire Winter Park

Someone stole my dolly from my back patio not even 2 days ago. I agree with the contractors not cleaning up after themselves as there is trash ALL over my patio, plus nails sticking out of the new fence. If anyone sees a silver dolly with blue handles, please turn it in to the main office. It was stolen the day the fence was installed and I'm very mad about it...

jmmichael@student.fullsail.edu's picture
jmmichael@stude...

i'll keep an eye out


jmmichael@student.fullsail.edu's picture

bldg 1639

Feedback Question for Sapphire Winter Park

Hello, I've noticed that the contractors are leaving apartments wide open after they leave for the day. Are they supposed to leave them open or are they supposed to be locked at End of Day? They have also left scrap/unused materials scattered throughout the completed and loose nails. Can we make sure they they are cleaning up after themselves? Also, they've detached the fence door to the apartment below us, but havent replaced it...

Stephanie.morales@mckinley.com's picture
Stephanie.moral... McKinley Employee

Hello Jennifer,

 

I hope this message finds you well ! Thank you so much for taking the time to share this information. We take this matter very seriously and since your notification we have connected with all vendors to ensure they are meeting all expectations once they are done at the end of the day.  We have recently connected with all different vendors on property to ensure materials and debris are being picked up. As far as the fencing you have noticed being remove we will be replacing it as soon possible. Please feel free to contact me directly at stephanie.morales@mckinley.com for any other questions or concerns as I am here to help ! 

 

Best,

Stephanie L. Morales


Lizhong1's picture

Maintenances Member: Mohammed

Feedback Praise for Sapphire Winter Park

On September 7th evening, my stove has sparks. I called the maintenances team, about 10 minutes Mohammed called back and came to my unit. I really appreciate the help during a Saturday evening, he manage to help me fix the stove. Thank you so much!

maura.boschetti@mckinley.com's picture
maura.boschetti... McKinley Employee

Hi Linda,

Thank you so much for sharing your feedback with us. We are happy Mohammed was able to take care of your work order and you are no longer having issues with your stove.

I hope you have a great evening!

Sincerely,

Maura


Caraballodavid's picture

BIG PROBLEM

Feedback Problem for Sapphire Winter Park

Does any one know if any of the laundry places are working? Room 1 has been broken since who knows when, from the beginning of August and we are now heading into the end of September. And it looks like Sapphire doesn't care or is doing nothing about it because they don't wash there laundry here so it's not inconvenient for them.....? Does anyone know if any of the rooms are working?...

QueenJenn31's picture
QueenJenn31

I’ve been having problems since May with the laundry rooms. It’s hit or miss on which facilities work and when. Wish they could figure this out. I’ve been in touch with Wash Lava and the leasing office regarding the issues.

Caraballodavid's picture
Caraballodavid

It's just very inconvenient @QueenJenn31. They should invest in a new company and invest in new washers and dryers. Then the unnecessary windows/door updates. We need to wash our clothes it's a necessity.


Justen213's picture

Mohammed

Feedback Praise for Sapphire Winter Park

Mohammed did a great job taking care of all the issues in my apartment. He was very professional and is greatly appreciated

Stephanie.morales@mckinley.com's picture
Stephanie.moral... McKinley Employee

Hello Justin ,

I hope this message finds you well ! Thank you so much for taking the time to let us know how our team members are doing ! I am glad Mohammed was able to assist you in your home . Thank you so much for being a resident of Sapphire Winter Park.

Best,

Stephanie L. Morales


Khevs954's picture

Amazon hub

Feedback Question for Sapphire Winter Park

How do we get this set up?

roxy009's picture
roxy009

contact amazon


JACK MCHUGH's picture

Satisfied resident

Feedback Praise for Sapphire Winter Park

I came home from work today to find that my AC was not working and put in an emergency request. Mohammed came very quickly and was extremely helpful and professional.

maura.boschetti@mckinley.com's picture
maura.boschetti... McKinley Employee

Hi Jack,

Thank you so much for sharing your feedback with us. We are happy Mohammed was able to take care of your work order and you are no longer having issues with your a/c.

I hope you have a great day!

Sincerely,

Maura


Frazer l john's picture

What is the pet fee?

Feedback Question for Sapphire Winter Park

I'm really tempted to get two cats but I don't know how much it's going to cost...

Stephanie.morales@mckinley.com's picture
Stephanie.moral... McKinley Employee

Hello John,

 

I hope this message finds you well ! I am happy to hear you are thinking on adding furry friends to your home! Here at Sapphire Winter Park we are a pet friendly community ! Two Cats would require a $500.00 fee along with $20.00 monthly. Please feel free to contact me directly at stephanie.morales@mckinley.com. I am here to help ! 

 

Best,

Stephanie L. Morales