Good evening. I recall that we were expecting an announcement to update us on the water bill. Can we expect this announcement soon? Additionally, I saw the announcement regarding the carport renovations. I was just curious as to whether the general look to the carports themselves will be the same (like replacing some of the damaged metal, repainting scraped parts) or if it's a complete redo of the spots...
Thank you for taking the time to reach out to us in regard to your questions about the water bill, resident communications and the changes to the existing car ports. I left a detailed messaged for you on your voicemail yesterday answering each of your questions. If you need anything further, please reach out to any member of our leasing team at 407-519-9399 and we will be glad to assist you. I will try to reach you again today to discuss either by phone or email. Again, thank you for your feedback and for being a resident of Sapphire Winter Park. Enjoy your day.
2 days 21 hours ago - Posted by Jason.Grooms McKinley Employee
Dear Residents,
We are excited to announce that renovations are underway on our existing car ports and currently working on repairing the car ports located on Chicory Lane. Beginning tomorrow, February 20, 2019 , work will begin on car ports that are designated for parking spots #93 - #99. Work is expected to be completed by Friday, February 22, 2019.
All cars that are permitted for these parking spaces will need to re-locate their...
I hope you are doing well. I wanted to see when would be a good time to reach out to you and see how I can address any questions that you have in regard to the Water, waste/sewer and trash not appearing on your statement.
If you would let me know the best time to reach out to you, I will make sure to call you and discuss the reason you have not seen the billing on your rent statement. We can be reached in the Sapphire Leasing office at 407-519-9399 or by email at jason.grooms@mckinley.com.
I look forward to speaking with you and hope I am able to give you a better understanding of how the billing cycle will work for your utilities of water, waste/sewer and trash.
I look forward to speaking with you tomorrow. Enjoy the rest of your day.
Since last month, many questions were posted regarding our bills for w/s/g and we were told that it would be added to our account on this month's rent. It is the final date to pay rent, and there's still no additional charges other than base rent, and my covered parking. It's impossible to plan a budget if our bills aren't being stated. Additionally, if another month is expected, will we be double charged next month, or will we be charged double upon move-out? I wish we could all get a single explanation, rather than voicemails to those who ask. It seems like a more fair...
I hope you are doing well. I wanted to see when would be a good time tomorrow to reach out to you and see how I can address any questions that you have in regard to the Water, waste/sewer and trash not appearing on your statement.
If you would let me know the best time to reach out to you, I will make sure to call you and discuss the reason you have not seen the billing on your rent statement. We can be reached in the Sapphire Leasing office at 407-519-9399 or by email at jason.grooms@mckinley.com.
I look forward to speaking with you and hope I am able to give you a better understanding of how the billing cycle will work for your utilities of water, waste/sewer and trash.
I look forward to speaking with you tomorrow. Enjoy the rest of your night.
Jason Grooms
Assistant Community Manager
Michaeljays
Feb 5
Jason, as I had stated in the original posting, I believe everyone would benefit from a solid answer that anyone can access. I have a schedule that leaves me unable to speak over the phone during the day. I would appreciate a general answer that will give me an estimate as to when will see this bill and how many months worth I will be paying for, so that I may budget accordingly, rather than waiting on the edge for a bill that has been ambiguous since the change of management.
Thank you for taking the time to reach out regarding your water billing.I will make sure to reach out to you tomorrow and answer any questions that you have in relation to the billing and when it should be expected to show on your monthly billing statement.
If you would like to reach out the the Sapphire leasing office before I touch base with you, please call 407-519-9399. I look forward to speaking with you to answer your questions and address your concerns.
I hope that your day has started off well. I wanted to thank all residents that have made their rent payments already and remind those that have not to make your payment as soon as possible. Remember Sapphire residents that we are closed on the weekends and there is no drop box for payments , so please plan payments accordingly based on office hours...
I hope that your day has started off well. Thank you to all residents. I wanted to remind that your rent payment will be due on February, 1, 2019 . Remember Sapphire residents that we are closed on the weekends and there is no drop box for payments , so please plan payments accordingly based on office hours.
Paycheck sometimes fall on 2nd or the 3rd do we still have that Grace period That I've had the 10 years that I've been here which is rent is late after the third at midnight?
Jason.Grooms McKinley Employee
Jan 30
Good Morning,
Thank you for speaking with me the other day in regard to your rent payment. I hope based on our conversation that we were able to resolve questions about your payment. Please let me know if you need anything else and I will be more than glad to assist you. I can be reach in the Sapphire Leasing office at 407-519-9399 or by email at jason.grooms@mckinley.com.
Hope that you have a great day and hope to see you soon.
Hello, I have been trying to call since 4 to speak with someone, but the office line says that you're closed. If there any way to get in contact with someone?...
I apologize that there was an issue with the phones yesterday, but I am glad that we were able to connect and get the work order entered for you. Please let me know if there is anything else that is needed and I will be more than happy to assist you.
I hope that you are doing well. I have reached out to our accounting team to determine the delay in the billing of your water, sewer, and trash fees. Once we hear from them to determine why there is a delay in the fees not showing on your statement, we will make sure to reach out and let you know.
I will try to reach out to you by phone or email to speak with you regarding your concerns. Please feel free to reach out to our Sapphire Leasing team at 407-519-9399 or by email at sapphire@mckinley.com and someone will be able to assist you.
Hope that you have a great day and stay safe on the roads. It is really wet out there.
Jason Grooms
Assistant Community Manager
Jmozisek
Jan 24
Thank you Jason for giving me an update
Nativelis
Jan 25
Yes, I too do not show the water and other fees on this month's bill. Is this the case for everyone?
Jason.Grooms McKinley Employee
Jan 25
Good Afternoon,
I just left a voicemail message for you to explain what is taking place with the water and other fees. Please listen to the message and let me know if there is anything else that is needed. I will try to reach you again before the end of the day. We can be reached in the leasing office at 407-519-9399 or by email at sapphire@mckinley.com if you have any additional questions.
I look forward to hearing from you and hope you have a great day.
Good Morning,
Thank you for taking the time to reach out to us in regard to your questions about the water bill, resident communications and the changes to the existing car ports. I left a detailed messaged for you on your voicemail yesterday answering each of your questions. If you need anything further, please reach out to any member of our leasing team at 407-519-9399 and we will be glad to assist you. I will try to reach you again today to discuss either by phone or email. Again, thank you for your feedback and for being a resident of Sapphire Winter Park. Enjoy your day.
Jason Grooms
Sapphire Winter Park
Assistant Community Manager