Hi, I like my unit, but is there a way we can reach a compromise regarding the men renovating apartments daily? And the landscapers? They aren’t cleaning up adequately and it’s escalated to be a hazard more than a hassle. It’s understandable that they will need to occupy parking spots during jobs, but they leave debris everywhere, including outside our homes. I’ve had a screw get lodged in the sole of my shoe and sharp metal left outside my doorstep. Late last night, I pulled into a seemingly vacant parking spot only to return in the morning and see sticks and debris left from the tree...
I hope you are having a wonderful start to your Monday ! I am so sorry you have experienced this inconvenience. Thank you so much for taking the time out to express these issues and concerns. I will be personally be following up with the appropriate vendors to ensure this issue is resolved immediately. Please feel free to contact me directly at stephanie.morales@mckinley.com. I am here to help ! I hope you have a great rest of your week.
Oct 5 - Posted by Stephanie.moral... McKinley Employee
Dear Sapphire Residents ,
I am so excited to announce that both Laundry Facilities are now open and operating ! Thank you so much for all of your patience during this transition period.
Our new machines are now Debit/Credit card operated for your convenience. One of the Laundry rooms is located next to the Fitness center and the other one is located near buildings 1810,1767,1826.
We are so excited for this change and welcome any feed back! Once again thank you so much for your patience and cooperation!
Mohammed did such a fabulous job made sure I was happy and satisfied with everything he fixed today very respectful A++ in customer service with this guy and hope I get him every time
I hope this message finds you well ! Thank you so much for taking the time to let us know how our team members are doing ! I am glad Mohammed was able to assist you in your home . Thank you so much for being a resident of Sapphire Winter Park.
I submitted a service request because my AC stopped working, and Mohammed came to fix it the same day and explained what was happening. He is knowledgeable, helpful, and efficient. Great job!
I hope this message finds you well ! Thank you so much for taking the time to let us know how our team members are doing ! I am glad Mohammed was able to assist you in your home . Thank you so much for being a resident of Sapphire Winter Park.
Oct 3 - Posted by maura.boschetti... McKinley Employee
Dear Sapphire Residents,
I wanted to share some exciting information regarding our laundry facilities. After recent concerns regarding our laundry equipment we have decided to make some changes that will be beneficial to our residents.
We have changed service providers and Washlava is set to remove their equipment by 10/03/2019. Coinmach, our new service provider, will be installing brand new equipment on 10/04/2019.
Due to this change we will transition to 2 laundry facilities, which will be located by the fitness center and in between buildings 1767 and 1810....
1. When will they be available to use?
2. Will the key we have currently still work? I know the room by the fitness center doesn’t have a lock.
3. What will happen with the other two rooms?
Stephanie.moral... McKinley Employee
Oct 5
Hello Jennifer !
The laundry rooms are now open and operable. You may still access the laundry facility with your current laundry key. At this time the other two laundry rooms will remain closed. Have a wonderful weekend !
Any news on the laundry Maura? I was told by you that it would get fix or we would be told something in next couple of days but still nothing after two weeks. Seems like it's just keeps getting push back and back into the forgetting files. Your words below. "We will be posting more information regarding the installation of the new machines within the next couple of days once we have more information Sincerely, Maura"...
I hope this message finds you well! I apologize for the delay in my response. We have changed service providers and Washlava is set to remove their equipment today.. Coinmach, our new service provider, will be installing brand new equipment tomorrow.
Please contact me if you have any additional questions or concerns.
Hello David,
Thank you so much for taking the time to relay this information. I will send someone out right away. Have a great day !
Best ,
Stephanie L. Morales