so i came yesterday to check my staff in my small backyard and i find out that my coffee table i m putting outside missing the glass top and that since your workers came to fix the roof. the problem is NO ONE noticed me so your workers came did the job break my cofee table glass clean the glass and left what im supposed to do???....
1 day 14 hours ago - Posted by gabriela.dominguez McKinley Employee
Good morning Sapphire residents,
I hope this message finds you well. We want to inform you guys that the power is out in the entire community. Per Duke Energy, electricity will not be back on until around 2 pm. The office will remain open should you need any assistance. We apologize for any inconvenience this may cause.
So, I came from work to find the hot mess that's happening with the changing windows process. We were informed everything was supposed to be left in the exact same way it was found. Definitely not the case (I have pictures!). As I'm putting back all my stuff in order I noticed the cup that holds my vape pen was under my bed. Usually kept on my nightstand, everything else on the nightstand was in the same order I left it this morning. It was odd that just that cup rolled under the bed, everything was moved and my vape pen is nowhere to be found. How are we supposed to fix this?...
I wanted to apologize that when you came home last evening that you found your home not in order. Your apartment home should have been returned to the way it was found prior to the work being completed in your home. We will be speaking with with the work crew that was in your home yesterday to address the concerns you have outlined for us. We will be contacting you this morning to discuss your personal belongings as well once we speak with the individuals were in your home yesterday.
Please let us know if there is anything else that you need and we will be able to assist you. We can be reached at 407-519-9399 or by email at sapphire@mckinley.com.
I have tried contacting this complex through phone, e-mail and this site, and no one has responded to my concerns on any platform. I will be recommending that people look elsewhere when deciding to rent McKinley property, as I have not rented from a more unprofessional leasing company.
Thank you for taking a few moments to let us know how we are doing. I am sorry to see we are not meeting your expectations and would love to speak with you at your convenience about your concerns and steps we're taking to correct these issues. I will be in contact with you to further discuss your concerns and discuss a plan to have the issues addressed immediately.
Best Regards, Jason Grooms Assistant Community Manager
I have been trying to get in contact with Jason Grooms, but he has been unreachable. Here are the cumulative emails I sent him. On April 14, my vehicle was towed from a spot near my building. I attempted to reach the leasing office, however the vehicle was towed after hours. I reached out through the maintenance line and was given no additional information, however I was given the updated name and phone number of the complex's main towing company, the change of which was never passed on to Avesta lease holders. When I was unable to receive an answer from the staff here, I called the...
Apr 12 - Posted by maura.boschetti... McKinley Employee
April 12, 2019
Dear Residents,
We thank you for being a resident of Sapphire Winter Park. Your apartment will be receiving new pipes inside your apartment and outside to help repair any pipes that have been worn down over time, as well as to increase the flow of water that is needed for everyday use. We apologize for the inconvenience that this has caused, but the re-piping will be complete to its entirety based on the below schedule:
Trenching/Exterior Digging: (Outside apartment home with no access needed to home): 04/15/19-04/17/2019...
Apr 12 - Posted by maura.boschetti... McKinley Employee
April 12, 2019
Dear Residents,
We thank you for being a resident of Sapphire Winter Park. Your apartment will be receiving new pipes inside your apartment and outside to help repair any pipes that have been worn down over time, as well as to increase the flow of water that is needed for everyday use. We apologize for the inconvenience that this has caused, but the re-piping will be complete to its entirety based on the below schedule:
Trenching/Exterior Digging: (Outside apartment home with no access needed to home): 04/15/19-04/17/2019...
We never received a notice about the delay in window/patio door replacements and our apartment has been moved around for weeks waiting for contractors, but it seems like there’s no method of organization that they’re following back here. My girlfriend’s tire was punctured by the stray screws in the parking lot, which caused her to miss work since she has to drive to Tampa and getting out of the complex in the morning is a nightmare because the workers don’t know how to clear an area properly. We also never received any notices about repiping and would not have known if I hadn’t logged on to...
Thank you for taking a moment to share your concerns with us. I would love to speak with you about your concerns and see how I can assist with this situation.
I will be in contact with you to further discuss your concerns and discuss a plan to have the issues addressed immediately.
There was no warning that our water would taste like glue after the plumbing work was completed. And there was no notice that garbage would be left behind as well as all over the property during this renovation. I’m left wondering will the walls and ceiling be patched, painted and put back together in presentable fashion or will I be left with an apartment looking like crap?! I see the signs placed along the street advertising newly renovated, now leasing etc and I’m not sure what you’re showing people to entice them to move in. We have discarded water bottles, paper, wood boards, doors,...
Thank you for taking my call this afternoon and giving me the opportunity to address your concerns. I'm happy we were able to further discuss a plan to complete the pending work orders in your apartment.
I will be in contact with your tomorrow afternoon to make sure everything got completed and. Irving's left pending.
Please contact me if you have any further questions or concerns.
Good Morning,
I wanted to apologize that when you came home last evening that you found your home not in order. Your apartment home should have been returned to the way it was found prior to the work being completed in your home. We will be speaking with with the work crew that was in your home yesterday to address the concerns you have outlined for us. We will be contacting you this morning to discuss your personal belongings as well once we speak with the individuals were in your home yesterday.
Please let us know if there is anything else that you need and we will be able to assist you. We can be reached at 407-519-9399 or by email at sapphire@mckinley.com.
Jason Grooms
Assistant Community Manager
Sapphire Winter Park Apartment Homes