Willow Flats

Willow Flats Apartments
301 S Gomez Ave
Tampa, Florida, 33609


  • Phone: 813-304-2776
  • Email:
    WillowFlats@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
M08boyd's picture

Electricity overage

Feedback Problem for Willow Flats

I have close to 300$ in electricity fees posted for December. I refuse to pay this and would like to be contacted ASAP as this is not an accurate representation of my useage.

jessie.darkes's picture
jessie.darkes McKinley Employee

Good afternoon Megan,

Thank you for taking the time to speak with me today regarding your bill. I am happy that we were able to work through it and have a plan in place. I look forward to speaking with you further on Thursday. I hope you have a great night!

Thank you,

Jessie Darkes

M08boyd's picture
M08boyd

I still have not heard back from you and was expecting a call Friday, in re to my inability to create an account with TECO. Please get back to me asap


juken's picture

Water bill utilities through NWP is higher than even electric that I pay on my own directly! What is this nonsense?

Feedback Problem for Willow Flats

It's not just me, but multiple tenants at willow flats who have suddenly been billed higher than normal water/sewage/trash service. I noticed a steady increase from ~$40, to now $80+. My usage has not changed, but I feel like I'm subsidizing someone, and your utility billing company is over billing on purpose. You need to look into the billing for ALL residents here and not just one person. We've asked before, and I'm not seeing any results. Don't force me to take action on something trivial as this...

jessie.darkes's picture
jessie.darkes McKinley Employee

Good afternoon,

We are aware that this is happening to more than one resident and will work to resolve this asap.

I just left you a message to discuss this with you further, I am sorry that I missed you. I do apologize, we have reached out to our billing company to determine why this increase has occured and are working dilligently to resolve. I will keep you updated as I have additional information available for you.

 

M08boyd's picture
M08boyd

Hello neighbor- what what the solution to this problem. My electricity is posted at approx $300 for the month of December, which I refuse to pay

cherryl396@gmail.com's picture
cherryl396@gmail.com

February charges are, once again, more than double the average. This makes it month three of suspect billing.


cherryl396@gmail.com's picture

Utilities

Feedback Question for Willow Flats

First, the gentleman who sanitized the air vents did really excellent work. Thank you. Second, as advised, I have taken the average of past utility charges, not inlcuding January's $134. I did onclude December's $94. The average is $55. I've paid my share and notified the other occupant. Please advise when this has been resolved. Third, Happy New Year :)...

jessie.darkes's picture
jessie.darkes McKinley Employee

Hi Cherryl,

I am so happy to hear that the vents came out well! I am still working on the utility billing for you and will keep you posted as I know.

Happy new year!

Jessie Darkes


jessie.darkes's picture

Rent Reminder

Announcement for Multiple Communities

Good afternoon,

As we prepare to welcome 2018, I wanted to remind you that your January 2018 rent payment is due on or before Monday, January 1, 2018. Please make the necessary arrangements to make your rent payment. Since the first of the month falls on a Monday and our leasing office will be closed in observance of the New Year’s holiday, please place your payments in the drop box.

We want to make sure your rent is paid on time to avoid any late fees being applied to your account. Paying rent on time can allow you to use the additional $150.00 in late fees towards those...



jessie.darkes's picture

Holiday Hours

Announcement for Multiple Communities

Good afternoon,

I hope you have all had a wonderful holdiay season and that you are ready to welcome 2018 with open arms.

I wanted to inform you of our Leasing Office hours for the upcoming New Year’s Day holiday weekend so that you may plan accordingly.

The leasing office will be open during regular business hours from 10am to 6pm today.The office will then remain closed on Saturday, Sunday and New Year’s Day.

The office will re-open on Tuesday, January 2, and will be open from 10am to 6pm for the remainder of the week.

Please contact me before...



cherryl396@gmail.com's picture

Regarding utilities

Feedback Question for Willow Flats

Please advise reason December utility charges more than doubled. Was this an error? If not, what is the new normal for utilities?

jessie.darkes's picture
jessie.darkes McKinley Employee

Good afternoon Cherryl,

Thank you for speaking with me in regards to this, we have contacted our billing company to determine why this has happened. I will be following up with you shortly. I hope the vents turned out well today!

Thank you,

Jessie Darkes


cherryl396@gmail.com's picture

Regarding utilities

Feedback Question for Willow Flats

Please advise reason December utility charges more than doubled. Was this an error? If not, what is the new normal for utilities?

jessie.darkes's picture
jessie.darkes McKinley Employee

Hi Cherryl, 

I apologize again for this and hope to have a resolution shortly.

Thank you,

Jessie Darkes


jessie.darkes's picture

Grilling Stations and Fire Pits

Announcement for Multiple Communities

In preperation for the upcoming, long holiday weekend we have completed inspections on all grilling stations and fire pits. We have also checked all propane tanks to ensure that they are full. We hope everyone enjoys some barbeque over this long, warm holiday weekend!

Enjoy!

Jessie Darkes



jessie.darkes's picture

Holiday Hours

Announcement for Multiple Communities

In preperation for the upcoming Christmas holiday I wanted to give you our adjusted office hours. The office will close today, December 22 at 6:00 pm and will remain closed through Christmas, December 25th. Our office will re-open on Tuesday, December 27th and resume normal business hours.

As always, we will have a tech on call for the holidays, so don’t hesitate to contact us should you have a maintenance emergency. You can call the office at 813-304-2776 and then follow the prompts to be transferred to the maintenance person on call.

Thank you and we hope everyone has a...



jsalm2007's picture

Delivery Error

Feedback Question for Willow Flats

I had a package accidentally delivered to the new mail boxes, but my key doesn't work on those. I then noticed that the delivery person actually placed it below the mailboxes and sent me a picture. I went to check and the package is gone. Did anyone pick this up? Also, they usually deliver to my door since I'm near the street, but I can see their confusion with all the mailboxes around. Are we switching soon? Thanks...

alia.short@mckinley.com's picture
alia.short@mcki... McKinley Employee

Hello Jacqueline,

I am happy I was able to connect with you regarding your package. I am so sorry to here Amazon left your package in a non secured area! Hopefully your conversation with them will alleviate any future issues. I hope you have a fantastic day and if you ever need anything, please do not hesitate to let us know.

Thank you,

Alia Short

Community Manager