Willow Flats

Willow Flats Apartments
301 S Gomez Ave
Tampa, Florida, 33609


  • Phone: 813-304-2776
  • Email:
    WillowFlats@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
juken's picture

Extremely Impressed with our maintenance crew - Wilson!

Feedback Praise for Willow Flats

I am giving credit where credit is due. Wilson helped me with my AC unit being down. I called the emergency maintenance line at 1 or 2AM, and woke him up (sorry!). He relayed a message to Richard and got me a portable AC unit to get through the night. Wilson showed up next day and diagnosed the issue. We figured out quickly that it was a bad control board (burned out). He went out and got the part next day & installed into my unit. I am happy to report that the unit is functional again. The maintenance crew went out of their way on this. Shout out to Richard as well for driving an hour...

arothenbush's picture
arothenbush McKinley Employee

Thank you Phan for the kind words.

 

Austin


cherryl396@gmail.com's picture

Amenities

Feedback Question for Willow Flats

Just a question regarding amenities. I believe I read an advert for McKinley that stated residents may use other properties' amenities. If so, point me (res. Willow Flats) towards the nearest pool. Thanks in advance --...

arothenbush's picture
arothenbush McKinley Employee

Thank you Cheryl for your question.  The closest pool to you will be the one at Carlyle Flats located at 227 S. Armenia Ave.

Thank you,

Austin


juken's picture

Not impressed by sudden LATE mailed NWP bill for water + trash back dated to lease renewal.

Feedback Problem for Willow Flats

Bill arrives already late. Back dated since the 1st; due the 10th -- came in the 17th. Nice job; better not reflect on my credit, or I'll be looking for a legal solution. Go to the NWP site; email and login info not found. Had to use another email address. Great that it seems to escrow into the mckinley.com rent payment. Don't care for this third party shill company. I'd rather pay city of tampa directly for these services since I already pay teco for electric. Way to try and gentrify the place up to bill us some more for the renovations that nobody cares for...

arothenbush's picture
arothenbush McKinley Employee

Thank you for your feedback. 


juken's picture

Nice of your NWP service to send the water/sewage bill to me just now and already be about a week late.

Feedback Problem for Willow Flats

I don't have a problem with paying the utility, but at least send this stuff on time. The whole process is confusing...

arothenbush's picture
arothenbush McKinley Employee

Thank you for your feedback. 

 

Austin

alferraro7's picture
alferraro7

Likewise, I received the bill a few days ago and it says "Billing date 7/10" and "Due date 7/01" ...how is the due date before the billing date?? Aside from that, it won't let me log on to pay it - keeps saying that my email address is already registered when I try to create an account, and when I try to retrieve password/username it says my email is not valid. How are we supposed to pay?

alferraro7's picture
alferraro7

False alarm, I see that it's payable on here.

CM's picture
CM

The story is same here. The bill is late and beyond the due date.


CourtneyJiles's picture

Gasparilla 2017!

Announcement for Multiple Communities

Good afternoon McKinley Hyde Park residents! It is that time of year again! For those of you who have lived in Tampa or Hyde Park before, you probably know what I mean. For all of you new folks, it’s Gasparilla season!

This time of year can be fun for all ages depending on the particular event. With that fun comes traffic and road closures, so it’s important to plan for your next 2 weekends to avoid any surprises. Some locations in Hyde Park will be affected differently than others.

This weekend is the Children’s Parade and next weekend is the real deal! Some of our...


jcerrato's picture
jcerrato

I have not yet received a parking pass. Will they be located on our doors or in our mailboxes?

joshbhickson's picture
joshbhickson

We have not received our passes yet either.

joshbhickson's picture
joshbhickson

We just got them, hung on the door knob. Thanks!


BobbieRomas's picture

Happy Holidays

Announcement for Multiple Communities

Our team is dedicated to providing the best customer service to meet your needs during this holiday season. In an effort to prevent any unexpected maintenance issues that could disrupt your holiday plans, please take a moment and ensure that your ovens and stoves are in working order.

If you have any emergancy issues that arise in your home while our office is closed for the holidays, please contact our 24/7 emergency maintenance service at (813) 629-5477.

The McKinley Hyde Park Team would like to wish you and yours a fabulous holiday season!



CM's picture

Recycle Can missing

Feedback Problem for Willow Flats

Our Recycle Can is missing from the dumpster area. Just wanted to know if there has been a recycling change at the residence. Thanks

arothenbush's picture
arothenbush McKinley Employee

Thank you for your feedback.  I will be sure and check with the City of Tampa tomorrow to see if they picked it up.  In some cases on our other properties when the City picks them up they cause damage to the cans, so they take the can with them and will replace with a new one.

 

Thanks again,

Austin

cherryl396@gmail.com's picture
cherryl396@gmail.com

Just a question regarding amenities. I believe I read an advert for McKinley that stated residents are able to use other properties' amenities, i.e., pools, gyms, etc. Is this true? If so, which are available for this purpose? Thanks in advance.

arothenbush's picture
arothenbush McKinley Employee

Thank you Cheryl for letting us know.  Sometimes the City of Tampa will take the bins and replace with new ones.  I will follow up with them to see what happened.

 

Thanks again,

Austin


Eileen.lindsay's picture

New Office Locations

Announcement for Multiple Communities

The office at Bayshore Flats has moved! For your convenience, a drop box is located near the mailboxes on the 1 st Floor landing of Bayshore Flats. If you have recently mailed anything to this location, it will be forwarded to us at the Carlyle Flats office.

To send mail, rent checks or to speak with us in person, these are our current McKinley Hyde Park office locations:

Carlyle Flats 227 S Armenia Ave #25 Tampa, FL 33609 Soho Flats 1405 S Lorenzo Ave #7 Tampa, FL 33629

Please stop by anytime!

Austin Rothenbush Community Manager (813) 468-4450 Laurie Ross...


LaurieR's picture

Tropical Storm Warning

Announcement for Multiple Communities

Dear Valued Residents,

As you are most likely aware, there is a possiblilty of a tropical depression or storm in our area. We will most likely experience heavy rain and wind. There is the possibilty of flooding, especially in the Tampa area. Sandbags were delivered today to those properties at risk of flooding. If you have any items outside of your apartment, either at your front door or on a deck or patio, please bring them inside due to the expected high winds. Our maintenance team is available for you, the emergency number is 813-629-5477. Should you experience a power outage,...