Willow Flats

Willow Flats Apartments
301 S Gomez Ave
Tampa, Florida, 33609


  • Phone: 813-304-2776
  • Email:
    WillowFlats@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
jessie.darkes's picture

Holiday Hours

Announcement for Multiple Communities

Good afternoon,

I hope you have all had a wonderful holdiay season and that you are ready to welcome 2018 with open arms.

I wanted to inform you of our Leasing Office hours for the upcoming New Year’s Day holiday weekend so that you may plan accordingly.

The leasing office will be open during regular business hours from 10am to 6pm today.The office will then remain closed on Saturday, Sunday and New Year’s Day.

The office will re-open on Tuesday, January 2, and will be open from 10am to 6pm for the remainder of the week.

Please contact me before...



cherryl396@gmail.com's picture

Regarding utilities

Feedback Question for Willow Flats

Please advise reason December utility charges more than doubled. Was this an error? If not, what is the new normal for utilities?

jessie.darkes's picture
jessie.darkes McKinley Employee

Good afternoon Cherryl,

Thank you for speaking with me in regards to this, we have contacted our billing company to determine why this has happened. I will be following up with you shortly. I hope the vents turned out well today!

Thank you,

Jessie Darkes


cherryl396@gmail.com's picture

Regarding utilities

Feedback Question for Willow Flats

Please advise reason December utility charges more than doubled. Was this an error? If not, what is the new normal for utilities?

jessie.darkes's picture
jessie.darkes McKinley Employee

Hi Cherryl, 

I apologize again for this and hope to have a resolution shortly.

Thank you,

Jessie Darkes


jessie.darkes's picture

Grilling Stations and Fire Pits

Announcement for Multiple Communities

In preperation for the upcoming, long holiday weekend we have completed inspections on all grilling stations and fire pits. We have also checked all propane tanks to ensure that they are full. We hope everyone enjoys some barbeque over this long, warm holiday weekend!

Enjoy!

Jessie Darkes



jessie.darkes's picture

Holiday Hours

Announcement for Multiple Communities

In preperation for the upcoming Christmas holiday I wanted to give you our adjusted office hours. The office will close today, December 22 at 6:00 pm and will remain closed through Christmas, December 25th. Our office will re-open on Tuesday, December 27th and resume normal business hours.

As always, we will have a tech on call for the holidays, so don’t hesitate to contact us should you have a maintenance emergency. You can call the office at 813-304-2776 and then follow the prompts to be transferred to the maintenance person on call.

Thank you and we hope everyone has a...



jsalm2007's picture

Delivery Error

Feedback Question for Willow Flats

I had a package accidentally delivered to the new mail boxes, but my key doesn't work on those. I then noticed that the delivery person actually placed it below the mailboxes and sent me a picture. I went to check and the package is gone. Did anyone pick this up? Also, they usually deliver to my door since I'm near the street, but I can see their confusion with all the mailboxes around. Are we switching soon? Thanks...

alia.short@mckinley.com's picture
alia.short@mcki... McKinley Employee

Hello Jacqueline,

I am happy I was able to connect with you regarding your package. I am so sorry to here Amazon left your package in a non secured area! Hopefully your conversation with them will alleviate any future issues. I hope you have a fantastic day and if you ever need anything, please do not hesitate to let us know.

Thank you,

Alia Short

Community Manager 


cherryl396@gmail.com's picture

Utilities Doubled?

Feedback Question for Willow Flats

Why did NWP utilities DOUBLE? Please tell me this is a billing errror as I've never had my utility charges actually double out of th clear blue. Thanking you in advance for your response...

juken's picture
juken

Ditto here; 75 bucks for water/sewage/trash. Started off at ~40. Must be the charges for the utopia we didn't ask for.

CM's picture
CM

For real - what are these prices? Water tripled - Sewer doubled - Trash down 10% - and what are these water admin fees? This needs fixing

jsalm2007's picture
jsalm2007

Ditto...... I'd like to know why?


sstrickler's picture

Address/Package Deliveries

Feedback Question for Willow Flats

I am not sure what it would take for this process, but is there a way to generate an address for the Platt side units? I've had multiple packages delivered to the front units on New Jersey Ave., since that is my technical address. On top of that, even something as simple as providing someone an address to get to my place does not lead them to the Platt parking or entrance. Lastly, I am not sure I am receiving mail properly (to the mailbox). Is there anything that can be done to remedy this? Certainly not trying to complain, but it would be great if we could come up with a solution. Thank...

arothenbush's picture
arothenbush McKinley Employee

Thank you Summer for letting us know.  I called and left you a message to further explain some of the confusion that delivery drivers have when delivering to Willow Flats.  We have had some similar concerns at other properties when ordering from Amazon since Amazon does not use UPS, FedEx, or the post office.  Putting directives in the "special instructions" when placing order has seemed to work alot better with these type of issues.

 

Thank you,

Austin


cherryl396@gmail.com's picture

Oh, those GE washers.....

Feedback Problem for Willow Flats

First, beautiful landscaping, fire pit, star gazing chairs and elevated herb garden. Lovely. Now, what, oh what, can we do, here at Willow Flats, to get washers that work consistently, reliably? What will it take to believe US rather than a GE rep or whomever keeps giving these things a thumbs up? They are absolutely unreliable. When they make it to a spin cycle which is very often reached sans water in the tank and/or the sound of agitation sans actual movement inside the tank, they travel around the laundry room as if trying to make a break for it. Kidding aside, these are well beneath the...

arothenbush's picture
arothenbush McKinley Employee

Thank you for letting us know.  The problem seems to be the lids to the washers are being slammed shut and breaking the lid switch.  We have replaced these a couple times now, so we ask to please not slam the lids shut.  The new parts will be in on Monday, so we will replace again.

 

Thank you,

Austin


pfriend53's picture

Gate Code

Feedback Problem for Willow Flats

Monday night I contacted the after hours number about the gate code on the Gomez side of the complex. I was given 3002 which is what my son said it was but it did not work. So I tried the gate on the Platt side and that code worked. I called back to the after hours number to let him know what I had found out. He then said he thought on the Gomez side it maybe 0301 but that did not work. Please let me know what the correct gate code for the Gomez side. Thanks Pennie Friend

arothenbush's picture
arothenbush McKinley Employee

The keypads to the gates have now been activated.  Please do not turn the deadbolt on the inside of the gate, this will cause the gates to not open.  If you have any questions, please feel free to reach out to me at 813-468-4450.

 

Thank you,

Austin