Willow Flats

Willow Flats Apartments
301 S Gomez Ave
Tampa, Florida, 33609


  • Phone: 813-304-2776
  • Email:
    WillowFlats@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
cherryl396@gmail.com's picture

From meter reading to "Methodology" billing

Feedback Problem for Willow Flats

After speaking with 3rd party billing company, NWP, I learned billing is now being based on Methodology. This means water, sewer and trash are calculated by occupants per unit AND total property, that's both buildings, residential use. Sewege, once a steady $14.12, is now $44.69. Water, once steady at less than $8, is now $36.05. The water Admin fee has even increased to $4.15 from $1.95. Trash service has gone from a set $23.21 to $25.00. Facts, all. NWP's website explains Methodology in great detail. We are now paying for the entire community's water and sewer usage with no...

alia.short@mckinley.com's picture
alia.short@mcki... McKinley Employee

Hello Cherryl,

Thank you for sharing this information. I know you and Jessie have been in constant communication regarding your billing questions and concerns. She has been working diligently to get you the proper answers. She will be returning tomorrow and said she will be following up with you in regards to your ledger. Is there anything I can personally assist you with in the mean time? I do hope you had an enjoyable weekend.

Kindly,

Alia Short 

jsalm2007's picture
jsalm2007

I truly hope something gets resolved... as a scientist and environmental activist, I have always limited my water usage and will not be paying more for being conservative.


krhayes4's picture

Water, sewer, and trash

Feedback Problem for Willow Flats

I see that I am not the only one getting over charged here. I understand you are currently investigating this matter, but I'm am overcharged again for this. I was averaging $35 a month until about October. Last month was $84 and this month was $80 there is no way I should be getting double charged here. Please let me know how this investigation is going...

jessie.darkes's picture
jessie.darkes McKinley Employee

Good afternoon Kyle, 

I am sorry that I missed you, I would like to speak with you regarding your individual billing, can you give me a call back at 813-304-2776.

Thank you, I look forward to speaking with you soon!

Jessie Darkes

cherryl396@gmail.com's picture
cherryl396@gmail.com

A number of us have been looking for answers since November. Scroll back through posts. This unit is currently billed $44.69 for sewer, $36.05 for water and a flat $25 for trash. The admin. fee is still being billed, $4+. Sewer charges are very close to what all three consistently averaged. Sewege is going to the City of Tampa and I have yet to see any press releases announcing an increase in service charges.


alia.short@mckinley.com's picture

GASPARILLA ANNOUNCEMENT

Announcement for Multiple Communities

Dear Residents,

The Gasparilla festivities will begin in just a few days! We wanted to announce preparations and reinforce our rules at your community to provide a safe and comfortable environment for everyone.

We will have Tampa Police on duty for the weekend at several of our communities in the Tampa portfolio. They will be working closely along side of our security company to make sure everyone is safe and following the rules. They will be checking and monitoring our amenities, pools and parking lots for under age drinking, noise complaints, parties, tailgating and...



cherryl396@gmail.com's picture

Water, sewer, trash

Feedback Question for Willow Flats

Thank you for following through on the investigation however, I see this unit is being charged $110 for February. How is that posible? There is no dishwasher, no washing machine and just 2 occupants. Is this billing per occupant? May through Nov. '17 the average was $48. In Dec the same services cost $95, January $132. Please explain...

jessie.darkes's picture
jessie.darkes McKinley Employee

Good aftenroon Cherryl, 

I wanted to reach out to you, I left you a message and would like to discuss this further with you. Can you call me at 813-304-2776?

Thank you,

Jessie Darkes


ahonda12's picture

New to Willow Flats

Feedback Question for Willow Flats

Hello, Just have a few questions, wasn't sure where to ask them but this seems like a good place. 1. How do people hang heavier objects (Mirrors, Shelves) In their apartments on the concrete walls? We've tried command strips but it doesn't handle much weight and I am unsure if we can/should drill. 2. I have a brand new fridge in my apartment. Is the ice machine supposed to work or does it need a water source. Thanks for your answers...

jessie.darkes's picture
jessie.darkes McKinley Employee

Good morning Alex, 

I will have mainteance come out today to take a look at your ice maker, I do apologzie for that. I will also reach out to you to see if I can assist with anything else.

Thank you,

Jessie Darkes


M08boyd's picture

Unauthorized entry

Feedback Problem for Willow Flats

Twice in the past week I have come home from being out of town and my lights were on in my apt. No one is authorized to enter without my approval. The first incident was likely based on the scheduled inspection last week. However, I would like an explanation for why my apt would have been entered Jan 8-11. Also, as to why my lights were left (when I have to pay electricity.) If there is no documentation of maintenance/management being inside, I would like my locks changed.

M08boyd's picture
M08boyd

I did re read the inspection letter than indicated two inspection dates, so I apologize for the confusion in my previous comment, but I would appreciate it if my lights are turned off upon exiting.


cherryl396@gmail.com's picture

Regarding Water, Sewer, Trash for Jan. '18

Feedback Question for Willow Flats

Unfortunately, the co-occupant paid the Jan. charges. Water, Sewer, Trash charges have risen from $46 to $134, as you know, for this unit. My understanding is this was being investigated and we were to pay the average cost, not including Jan. I look forward to finding out how theses costs have risen so very much and with no advance notice.

jessie.darkes's picture
jessie.darkes McKinley Employee

Good aftenroon Cherryl, 

I am sorry that this is taking so long to resolve, I can assure you that I am working with the billing company to come to a resolve this as quickly as possible.

Thank you,

Jessie Darkes


M08boyd's picture

Electricity overage

Feedback Problem for Willow Flats

I have close to 300$ in electricity fees posted for December. I refuse to pay this and would like to be contacted ASAP as this is not an accurate representation of my useage.

jessie.darkes's picture
jessie.darkes McKinley Employee

Good afternoon Megan,

Thank you for taking the time to speak with me today regarding your bill. I am happy that we were able to work through it and have a plan in place. I look forward to speaking with you further on Thursday. I hope you have a great night!

Thank you,

Jessie Darkes

M08boyd's picture
M08boyd

I still have not heard back from you and was expecting a call Friday, in re to my inability to create an account with TECO. Please get back to me asap


juken's picture

Water bill utilities through NWP is higher than even electric that I pay on my own directly! What is this nonsense?

Feedback Problem for Willow Flats

It's not just me, but multiple tenants at willow flats who have suddenly been billed higher than normal water/sewage/trash service. I noticed a steady increase from ~$40, to now $80+. My usage has not changed, but I feel like I'm subsidizing someone, and your utility billing company is over billing on purpose. You need to look into the billing for ALL residents here and not just one person. We've asked before, and I'm not seeing any results. Don't force me to take action on something trivial as this...

jessie.darkes's picture
jessie.darkes McKinley Employee

Good afternoon,

We are aware that this is happening to more than one resident and will work to resolve this asap.

I just left you a message to discuss this with you further, I am sorry that I missed you. I do apologize, we have reached out to our billing company to determine why this increase has occured and are working dilligently to resolve. I will keep you updated as I have additional information available for you.

 

M08boyd's picture
M08boyd

Hello neighbor- what what the solution to this problem. My electricity is posted at approx $300 for the month of December, which I refuse to pay

cherryl396@gmail.com's picture
cherryl396@gmail.com

February charges are, once again, more than double the average. This makes it month three of suspect billing.


cherryl396@gmail.com's picture

Utilities

Feedback Question for Willow Flats

First, the gentleman who sanitized the air vents did really excellent work. Thank you. Second, as advised, I have taken the average of past utility charges, not inlcuding January's $134. I did onclude December's $94. The average is $55. I've paid my share and notified the other occupant. Please advise when this has been resolved. Third, Happy New Year :)...

jessie.darkes's picture
jessie.darkes McKinley Employee

Hi Cherryl,

I am so happy to hear that the vents came out well! I am still working on the utility billing for you and will keep you posted as I know.

Happy new year!

Jessie Darkes