Willow Flats

Willow Flats Apartments
301 S Gomez Ave
Tampa, Florida, 33609


  • Phone: 813-304-2776
  • Email:
    WillowFlats@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
sschlaifer's picture

Recycling Bin

Feedback Problem for Willow Flats

There is only one recycling bin for a community with 20+ residents. I've been in smaller communities with eight times the amount of bins provided here. Having to either wait for the bin to maybe be emptied once a week or drive my recycling to a different location is really annoying. It would be nice if at least one or two more could be provided...

kara.young's picture
kara.young McKinley Employee

Good afternoon,

     We have been working with the city to have more container delivered and we are currently waiting for supervisor approval. We are working hard to get these delivered quickly to the community. 

Thank you, for your patience in while we work on getting this request completed. 

Best,

Kara Young 


kara.young's picture

New PayLease Launch

Announcement for Multiple Communities

Dear Resident,

We are excited to announce a new online rent payment system called PayLease! We believe this system is more reliable, easier to use, and offers more options for you to pay your rent. The new system will be online on Wednesday, September 26, 2018. With this letter, and the accompanying flyers, we hope to provide an easy transition, as well as answer some common questions. Of course, should you have any other questions or concerns, you should contact your Community Office.

What will be different for me?

* I pay my rent online. You will continue to pay...


kendall.likes's picture
kendall.likes

This new credit card fee is absurd. $40 to pay my rent online?

linusmia's picture
linusmia

Kenny!!!!


samantha.myers's picture

Parking and Parking Permits

Announcement for Multiple Communities

We hope this message finds you well! We wanted to send out a friendly reminder regarding our parking policy. We have noticed an influx of non-residents parking in the designated parking areas. We do require a parking pass to be able to park in the designated parking lot and to also make sure that all residents have space when they come home.

Please read below for some quick tips regarding the policies. Also, please stop by the office to pick up your parking pass if you do not have currently have one. We will resume normal towing policy in the next month and we would like to make...


Zach0308's picture
Zach0308

Hi Samantha,
So I wanted to ask a few things...

1) Why does this apply to "multiple communities"? It sure sounds like the problems of one or maybe a few communities is being applied to multiple or all communities and is not being communicated clearly. Large chunks of our parking spaces in Palma Ceia are already empty at all times, including when the community is at its peak capacity during school sessions (long before this communication went out). And on that note, if this applies to Palma Ceia, then why are there 10 guest spots in our community if the communication says :

"* ALL VISITORS Must park off site or use street parking.

* Rental Cars or Temporary Use Of Someone Else's Vehicle: Make sure that if your vehicle is being repaired or using a temporary vehicle, please make sure to park in a visitor space so that no issues occur with parking.".

Those statements directly contradict themselves, what we have been told, but also the literal physical guest spaces we have. Which is it? No one can park without a pass? Or people without a pass can park in the guest spots in our community?

2) When did that become policy for Palma Ceia? As of 3 days ago? Very recently that was not the case, and people in the office were even offering it as a positive that guests could visit during the day and park anywhere on site, like if I wanted to have people over at the pool. I verified this in person when I voiced my concerns regarding the guest parking situation that has been going on and continues to go on.

3) The guest parking situation. So now, non residents must use the guest parking spots 24/7? That takes an already not great situation and makes it infinitely worse. Or can they no longer use them at all? We have 10, but your communication says ALL visitors must park off site. A little clarification would be greatly appreciated, because this is turning into a pretty large fiasco that seems to change arbitrarily depending on the day of the week. Thanks

kara.young's picture
kara.young McKinley Employee

Good afternoon,

          Thank you, for reaching out to us with your questions regarding the parking policy. I would love to go over any questions you may have. I attempted to call you and I did leave a message for our contact information. When you have a moment feel free to reach out to me and I would be happy to answer all your questions. 

I look forward to connecting with you. 

Best,

Kara Young 

Zach0308's picture
Zach0308

Hi Kara,
Thanks for reaching out, unfortunately I work during your office hours and it's tough to find time to have a phone conversation while I am in the office. Also,Just wanted to let you know that your outbound number comes up as blocked/unavailable on caller ID, which probably leads to a lot of people not picking up. Anyways, I was hoping I could get a response on here, as I know that lots of people are upset and confused about the parking situation and would like clarification, and it would be probably easier for you and the staff than individually talking to every single person who would end up having a question. Thanks.

kara.young's picture
kara.young McKinley Employee

Zach,

      I would be happy to answer any questions on here as I just thought it might be a better line of communication to call you and also to answer any other questions that may have come up. Please see below the answers to your questions. 

 

The parking issue is taking place at a large number of our communities and we always want to be transparent with our communication too. It seems we have a large number of residents that are having an issue here at Palma finding a space when coming home from work. We are also going to repave the community in the near future and we will be eliminating the 2 guest parking spots to allow for more parking for our residents.  Hyde Parking living does call for on-street parking and we have changed the policy for guests to allow for parking for our residents. I can understand how this could be frustrating, but we also need to make sure that our residents have somewhere to park as well. If you happen to have a temporary vehicle, rental or using a different vehicle please contact the office and we can arrange for a temporary pass during the timeframe needed. We always try and be flexible so that we can accommodate all residents. 

As far as residents parking in the current guest parking with a pass. Yes, residents are also able to use these spots if there are not any other spaces open to use. However, guests are still able to visit your home and park onsite between the hours of 7 am - 7 pm and they will not need a pass. After 7 pm or before 7 am they will need to park on the neighboring streets to allow for parking for residents. I apologize if that was not made clearer as this has been the policy for the last couple of months. On December 1st, we will start to enforce the towing policy and this will allow residents to prepare for the enforcement. 

Please know that we are not trying to make anything difficult and we are only trying to be proactive in making sure residents have a space they can park when they come home. 

I hope this clears up any questions, and if you do have additional questions please feel free to reach out to me @ Kara.Young@Mckinley.com 

 

Best,

Kara Young

Community Manager 

Zach0308's picture
Zach0308

Hi Kara,
I actually just figured it would kill two birds with one stone if it was discussed on here. It would answer my personal questions and hopefully address future questions other residents might have and hopefully they see this exchange and have their questions answered so you guys won't have to field so many in the future. I appreciate your response. I know you guys are not being difficult, I think things just get confusing with the blanket emails that get sent to all the different communities. You guys have a tough job trying to keep everyone happy and I appreciate all that you do for us. Thanks for your time today.

kara.young's picture
kara.young McKinley Employee

Thank you, Zach! I really appreciate your understanding and I am always here to answer any questions. I could see how the letter could be a little confusing too. 

Have a great week!

Best,

Kara 

Zach0308's picture
Zach0308

Thank you, you as well!

apollo13's picture
apollo13

I appreciate the information being posted here as well. It's unfortunate to hear that there are plans to eliminate two of the already severely limited number of guest spots available at Palma Ceia. I've never seen the lot completely full, so I do wonder what research or monitoring system has been in place that tracks when the lot is so full that leasing residents have not been able to find a spot. How many residents constitutes a "large number?" And is the lot actually full to complete capacity or are there just not any spots that are just "convenient" to . If any of these complaints have been made since September 1st, I can tell you based on my own personal research that there has not been one day or night where the entire lot was at capacity.

Also, I'd like to hear some suggestions of specific street names for parking on neighboring streets, so as to better direct visitors. There's no street parking on S. Carolina. Two blocks away on S. Georgia, I do believe there is street parking allowed there. S. Moody I'm unsure of currently. Any other Palma Ceia residents have any comments or suggestions regarding visitor parking?

Most residents who choose to live in the South Tampa, Hyde Park, Palma Ceia neighborhoods, etc. tend to realize that things like flooding, pedestrian traffic, and of course parking will always be an issue, but I think that McKinley could be a bit more creative in resolving some of the parking issues.

[This post is mostly rhetorical in nature, opinion-based, and simply meant to continue the narrative already initiated.]

Zach0308's picture
Zach0308

Thanks for keeping the discussion going. I was also kind of shocked that in light of the obvious issues at Palma Ceia regarding the guest parking situation, the response was to eliminate guest spots, not add them. My girlfriend currently lives out of town and I find myself having to leave work early on Fridays when she is coming here just to come to Palma Ceia and "reserve" a guest spot for her, which makes me feel like an ass for taking a spot away from other residents guests. But like you said, I am not even sure where we are able to park on the streets and I also don't like the idea of her car being left unattended where we can't regularly see it or check up on it. It was also suggested to me to have her park in one of the garages in the area, either on Howard or off Swan which...seems like a pretty extreme suggestion. It was also suggested that she park under the overpass, AFTER the city blocked it off and marked it as a tow away zone. When I first moved in, you were actually able to obtain guest passes for people, which was taken away due to residents abusing the system. Not sure what that meant, but honestly, it seems like people were (and continue) abusing the guest spots more than anyone could abuse a guest pass. Non residents were leaving their cars parked in the guest spots for months on end, which also means people were living in the community "illegally". And I am in full agreement. I don't really see any solutions being offered and the only real response has been "find street parking somewhere, we aren't really sure where...figure it out. And oh, we are also taking away more guest spots". Pretty frustrating, considering I pretty much love everything else about living in Palma Ceia.

Zach0308's picture
Zach0308

Hey Kara,
So after re-reading the above comments, I am actually more confused. You specifically referenced "the two guest spots" being eliminated. I was referring to my community, Palma Ceia Hyde Park. We currently have 10 guest spots, not 2. So, again, I think the blanket email to multiple communities is causing a lot of confusion among all parties involved. Also,I haven't talked to one resident at Palma Ceia who is or has been concerned about lack of resident parking, but obviously the guest parking situation has come up multiple times. On that note, if people ARE complaining about the resident parking situation and not being able to park directly in front of their unit, then I would like to bring up that the staff park their vehicles and the maintenance vans in the spots in front of my units ( directly across from the dog park), and I sometimes have to park closer to the guest spot areas. Also, a McKinley employee regularly parks their vehicle across two spots (on purpose). Again, I appreciate your communication with us on here, and I know there probably isn't an easy solution that will make everyone happy. But I think some clear and concise clarification per community would go a long way. Thanks


samantha.myers's picture

Office Closed for Lunch Friday 9/14/2018

Announcement for Multiple Communities

Good Afternoon Residents,

For tomorrow only, 9/14/2018, we will have restricted leasing office hours. We will be closed for lunch between 12pm and 1pm. Our after hours line along with emergency maintenance will be available should any emergencies arise. All other inquiries we will address promptly after 1pm.

Thanks so much and have a great day!

Kindly,

Samantha Myers



kara.young's picture

Community Mailbox Update

Announcement for Willow Flats

Good afternoon!

I wanted to take a moment to update everyone on our plans for the common mailbox areas. We are aware that some of your mail has been getting a little damp due to the rain lately. We have partnered with a vendor to extend the roof line of the mailboxes to cover them better and to stop the rain from getting your items damp. This will be taking place in the next 7 days.

We appreciate your patience thus far and we look forward to getting this completed.

If you have any questions, please, feel free to contact the office.

Best,

Kara Young...



samantha.myers's picture

Water Shut Off

Announcement for Willow Flats

Good Afternoon Willow Flats!

As the title of this announcement implies we are, unfortunately, going to experience a last minute and emergency water shut off tomorrow morning from between 9:30 am to 10:00 am. There is a repair that needs to be made, and, while we understand the short notice, we were only just made aware of the need ourselves. We appreciate your patience and understanding in the matter and will provide updates as they arise! If there are any questions or concerns please feel free to reach out to the office tomorrow morning at 813.304.2776 or you can email me directly...



MeganBaker's picture

Gutter Cleaning will Begin Monday 9/10/18

Announcement for Multiple Communities

Dear Mckinley Residents,

We are excited to announce that we will be completing gutter cleaning on the buildings beginning on Monday, September 10th. Please note that you will see workers and trucks in and around the community while this project is being completed, but we will work to minimize any noise or other inconvenience while the work is being completed. An exact schedule cannot be provided, as this will be weather dependent, but we anticipate all gutters being cleaned by Friday, September 14th.

Should you have any questions or concerns throughout this project, please...



jessie.darkes's picture

Labor Day Weekend Hours and Rent

Announcement for Multiple Communities

Good afternoon McKinley Hyde Park residents!

I wanted to send a quick reminder that even though the 3rd falls on Labor Day, rent is due on the 1st and late after the 2nd of each month. Late fees will be billed on the morning of the 3rd, so please remember to get have your rent in by Sunday, September 2nd. Please reach out to the office at 813-304-2776 with any questions.

I would like to take this opportunity to inform everyone about the change in office hours over the course of this Labor Day weekend. The office will be closed on Sunday, September 2nd, and Monday, September...



MeganBaker's picture

Helpful Safety Tips and Reminders

Announcement for Multiple Communities

Dear Residents,

It is always important to be reminded of helpful safety tips to keep you and your family protected at all times. We urge you to report ANY suspicious activity, such as people walking or driving up and down the property, checking for unlocked doors or looking in windows and vehicles.

The most important thing you can do is call the police to report a crime or any suspicious activity. You are the eyes of our community!

Residential Safety Tips:

Lock all outside doors and windows before you leave the house and after you get home. Even if it is only...

AlexHosein's picture
AlexHosein

Hey Megan

Speaking of safety, the gate at Hyde Park Flats hasn't been working since the power outage a couple weeks ago

MeganBaker's picture
MeganBaker McKinley Employee

Hi Alex! Thank you so much for bringing your concern to my atttention! We have a contractor coming out tomorrow to look at this and will work dilligently to get this resolved right away!

ce30tuck's picture
ce30tuck

Speaking of safety, my visitor had to walk through a dark street to park her car due to a lack of visitor parking.

MeganBaker's picture
MeganBaker McKinley Employee

Hi Corey! One of the benefits to living in the Hyde Park area is the walkability to nearby shopping and dining areas. If your visitor felt uncomfortable walking alone, however, I would suggest that she look into ride sharing services, such as Uber or Lyft, that would drop her off within the community. If this is not a viable option, then I would suggest that you meet her at her parking location to either pick her up or walk with her back to the community. At the very least, I would recommend that she call you so that you can stay on the phone with her until she reaches your apartment. I understand your frustration regarding the visiter parking availability, however this is not something that is able to be changed. We do want to encourage and promote personal safety awareness at all times, whether you are within the community or elsewhere. As always, I do appreciate your feedback and concern. Please know that we are here to assist you whenever possible and will do whatever we can to ensure your happiness within our community. Thank you and I hope you have a wonderful weekend ahead!

ce30tuck's picture
ce30tuck

Oh damn is that one of the benefits of living in this community? Been living in this community over a year. Had no idea. I admire your problem solving for my situation. If only you’d administer the same problem solving for the visitor parking fiasco. But apparently that’s unsolvable. Then again it’s not your problem is it?

MeganBaker's picture
MeganBaker McKinley Employee

Hi Corey! I just left you a voicemail and would be happy to review the parking situation with you again, as I understand that you are still frustrated regarding this issue. Your happiness in our community is always our #1 concern and so I do consider this a problem that I would like to resolve for you. While your desired solution is unfortunately not an option, I am happy to help provide other suggestions and solutions that have worked well for others. I left my contact information on your voicemail and am available to discuss further at your convenience. Thank you again and I hope you're having a happy day!


willmorgan24's picture

Lost rent check

Feedback Problem for Willow Flats

Hi, I'm William Morgans Dad. William lives at 3002 1/2 W. Platt St, Unit B. I'm paying his rent while he attends U.T. via check to the following address that was posted as an alternative to your autopay system. The check has not cleared nor has it been returned as wrong address and now its almost the end of the month. Check was sent to: McKinley Inc. 2402 Teresa Circle Tampa, FL 33629 Memo on check: Willow Flats, Unit B Please help us track down check; it was delivered on 8-3-18 via bill pay through my bank and I have confirmation info. If the address has changed, please provide new...

MeganBaker's picture
MeganBaker McKinley Employee

Good afternoon and thank you for bringinng your concern to our attention! We have tried contacting you to discuss this situation, but have not been able to reach you. Please let me know when you will be available to review this together so that we can best assist you! We can be reached in the office at 813-514-6800 or by replying to the e-mail sent to you this afternoon. Thank you and I hopee you have a wonderful evening!