Willow Flats

Willow Flats Apartments
301 S Gomez Ave
Tampa, Florida, 33609


  • Phone: 813-304-2776
  • Email:
    WillowFlats@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
MeganBaker's picture

Offices closed for 4th of July!

Announcement for Multiple Communities

Dear Mckinley Residents,

We hope that everyone is having a great summer so far! Hopefully everyone is getting excited for some fun Independence Day festivities with friends and family!

We wanted to inform you that our offices will be closed on Wednesday, July 4th, in observance of the holiday. Please visit our offices before Tuesday at 5pm if you are expecting any packages or if you need to speak with our office team for any reason.

We will re-open on Thursday, July 5th, and will resume normal buiness hours from 10am-6pm.

We will have a member of our service...



krhayes4's picture

Utility Bill

Feedback Problem for Willow Flats

To whom this may concern, My utility bill keeps going up every month and this is absurd. How in the world is my utility bill double my electric bill when I don't even have a dishwasher? Please reach out to me and explain this to me...

jessie.darkes's picture
jessie.darkes McKinley Employee

Good evening Kyle,

I am very sorry to hear this and would like to speak with you further in regards to these issues. Is there a good time that we can talk on the phone? I will follow this up with an email as well.

Thank you,

Jessie Darkes


juken's picture

Mailbox failure @ willow flats

Feedback Problem for Willow Flats

It seems like the poorly constructed mailbox unit is leaking water into most of the mail boxes, and soaking the mail. I'm surprised nobody else is mentioning this at all. Perhaps it is because most of the tenants here don't stay longer than a year, and are all moving out. Who do I thank for this world class strategy? I guess it's all about renovating (looks, not function) and charging more...

jessie.darkes's picture
jessie.darkes McKinley Employee

Good morning Phan, 

Thank you for bringing this to our attention, we will be addressing this immediately to come up with a resolution. I would still like the opportunity to speak with you regarding your concerns at Willow Flats, please give me a call when you are available at 813-514-6800. I hope you have a great Tuesday!

Thank you,

Jessie Darkes


Brian Fuller's picture

Contact Leasing Office

Feedback Problem for Willow Flats

I have been calling the leasing office number below for two days (304-2776) and continually get the voice message that the office is closed. Can someone please call me. Brian Fuller 813-918-3215

jessie.darkes's picture
jessie.darkes McKinley Employee

Good morning Brian, 

Thank you for taking the time to speak with me and I apologize for the confusion of speaking with Adam and not you. As we discussed Adam does still need to drop off the keys to our Palma Ceia location. If you have any additional questions, please let me know.

Thank you,

Jessie Darkes


krhayes4's picture

Utility Bill

Feedback Problem for Willow Flats

I have received an increase in my utility bill the past couple months as well. I know I have had the same usage as I always have. Please explain.

FTQQ533810's picture
FTQQ533810

I too want an explanation of the $13+ increase in my utility bill.


jessie.darkes's picture

Memorial Weekend Hours

Announcement for Multiple Communities

Good morning residents!

I hope everyone is having a fantastic week! I wanted to let you know our hours for the upcoming holiday weekend. We will be open regular hours on Saturday from 10:00am - 5:00pm and closed on Monday, Memorial day. We will resume our normal hours on Tuesday, May 29th.

All grilling stations will be stocked with propane today, we hope you enjoy your holiday weekend. If you do encounter a maintenance emergency we are here for you, just call 813-304-2776 and our on call technician will reach out to you.

Thank you,

Jessie Darkes



juken's picture

Water was shut off suddenly.

Feedback Problem for Willow Flats

I understand that you're working on renovating the bottom unit of this duplex, but it would have been nice to have received a heads up on both the work, and water shut off. I barely received notice last Weds. for the power shut off. Any idea on how long the water needs to stay off for me? Thanks for the WORLD CLASS SERVICE!...

alia.short@mckinley.com's picture
alia.short@mcki... McKinley Employee

Good afternoon,

We apologize for the inconvenience, we were not aware that the water was turned off. We have spoken with our contractor and have asked them to kindly notify us of any emergency shut offs that are required. 

Thank you,

Alia Short 

juken's picture
juken

Day 2, shower still not working. Cold water "sort of" works for the sinks. Hot water still off.

alia.short@mckinley.com's picture
alia.short@mcki... McKinley Employee

Hello Phan,

We are sorry to hear this, as we were unaware of any issues in your home. Have you placed a work order regarding your shower?  We do not have a work order in the system, but we would be happy to send a maintenance technician over tomorrow. I have called and left you a voicemail, as well. 

Thank you, 

Alia

juken's picture
juken

I submitted a work order today. The water was turned off again.


jsalm2007's picture

Pests

Feedback Problem for Willow Flats

I’ve noticed a lot more cockroaches and insects since March, and I have never had an issue until now. Has there been a change in pest control? I also have what appears to be a small infestation of winged insects in my bathroom from the window?? I noticed a ton of random wings when I first moved in near a window, but never had an issue, but now nearly a year later in a different room I am seeing wings again and live bugs this time....... I’ve already had water damage from renovations above my apartment, could this be a result of that as well?

alia.short@mckinley.com's picture
alia.short@mcki... McKinley Employee

Good Morning Jacqueline,

Thank you for the note and for bringing this to our attention. I will be giving you a call shortly to discuss. 

Thank you!

Alia Short

Community Manager 

jsalm2007's picture
jsalm2007

Thanks. I saw I had a note that someone came by last Wednesday, but I still have live termites showing up in my bathroom. Has the apartment been fully treated? I have a lot of wood furniture and the floors are original hardwood...


cherryl396@gmail.com's picture

Util

Feedback Question for Willow Flats

Understood a credit would post?

jessie.darkes's picture
jessie.darkes McKinley Employee

Good afternoon Cherryl, 

I do apologize for the delay, you will see the credit on your account today. If you have any questions or need anything during your move please let me know! We wish you the best!

Thank you,

Jessie Darkes


alia.short@mckinley.com's picture

Schoolhouse Leasing Office Hours

Announcement for Multiple Communities

Good Afternoon Residents,

To better serve you, we will be closing the Schoolhouse (Downtown) leasing office and combining forces with our Palma Ceia Leasing office located at 2402 Teresa Circle, Tampa 33629. The Schoolhouse office hours will be "by appointment" only. The goal is to ensure that you receive a high level of customer service from one of our dedicated Customer Care Associates located in the Palma Ceia office.

You may continue to drop rent off at the Schoolhouse location, as this will still be collected.

The phone number of 813-304-2776 is still active...