Card Readers on Washing Machines and Dryers

Harper Flats Apartments
6822 South Shamrock Road
Tampa, Florida, 33616


  • Phone: 813-304-2776
  • Email:
    HarperFlats@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
ian123's picture
Feedback Problem for Harper Flats

Good morning, I'm having trouble with the washing machines and dryers. No matter which card I use, the card reader says "Busy, try again." Is this a problem with my cards or the machines themselves? I've had this problem since last night.

brittany.mclendon's picture
brittany.mclendon McKinley Employee

Good Afternoon Ian, 

Thank you for updating the office. If all card readers are displaying this error, I would encourage you to give a call to the support team at 1-877-264-6622. You can also submit an online request at https://www.cscsw.com/request-service/ and they can look into the error. The dryers are managed by a third party and it's preferred that they reach out directly to the resident to make sure no misinformation is communicated. However, if you run into any trouble I would be happy to step in to assist with the process. Call us at (813) 515-5925 if our assistance is needed with the process. 

Thank you,

Brittany McLendon
Customer Service Manager

ian123's picture
ian123

Good evening Brittany,

I submitted an online request. Do you know how quickly, on average, they respond to service requests?

brittany.mclendon's picture
brittany.mclendon McKinley Employee

Hello Ian. 

They have a turn around time of 72 hours at the latest but usually will respond as soon as a technician is available. They also offer phone calls to advise you when they are en route as well. With that being said, we're hopeful that the repairs are completed within the week. 

Thank you,

Brittany McLendon
Customer Service Manager