Mold Issue

Monterey Lake Apartments
6701 Westwood Boulevard
Orlando, Florida, 32821

  • Phone: 407-352-6891
  • Email:
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
AlexSoria's picture
Feedback Problem for Monterey Lake

I don't know where to start, I'm very disappointed...... I reported the Mold at the office around tree moths ago, 1st time, they forgot to put the Work Order through!, 2nd time (almost one month later), I asked several times if I've to cover anything in my apt. they said NO!, once I got home I realized that my furniture has residues from the spray the used!, they did just an area with this spray, what about the rest of the missing areas???? The 3rd time.....they just cleaned with clorox (I can do that myself!!) around the AC Filter, again, what about the rest of the missing areas??? I have a daughter, and she is breathing the MOLD every single day, not mentioning the clothing with MOLD that I've to get rid of!!! Where I have to go to complaint ????? we are getting sick!!! I pay the rent every single month, we are not leaving for free!!!!!

xiomaral0902's picture
xiomaral0902 McKinley Employee

Good evening Alex, It was a pleasure meeting you and your daughter this afternoon. I wanted to personally thank you for welcoming me into your home. I truly understand how important your home is to you and your daughter and I want you to continue to enjoy living at Monterey Lake as much as we discussed today. I look forward to assisting in addressing your concerns. I will be reaching out to you this coming week with further details on our plan of action. I hope you have a wonderful weekend and I look forward to speaking with you soon. Kind regards, Xiomara