Is it just me? (Late fees)

Monterey Lake Apartments
6701 Westwood Boulevard
Orlando, Florida, 32821


  • Phone: 407-352-6891
  • Email:
    MontereyLake@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
KCrespo921's picture
Feedback Problem for Monterey Lake

I moved here in September and every month, with the exception of one, I’ve had late fees for rent when paying almost a week in advance. I have to always go down to the office to get it reversed. What is the problem with your billing department?

zacharyoneal's picture
zacharyoneal McKinley Employee

Good Afternoon Katrina,

I apologize that this continues to happen to you. I just tried reaching you via phone a few moments ago but could only leave a message. I reviewed your account and do see these errors and have correct at this time for you. I will be looking in to why this seems to be a reoccuring issue with your account. Please feel free to give me a call or stop by the Leasing Office if there is anything else I can do to help!

Best Regards,

 

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes