Called emergency maintenance

Monterey Lake Apartments
6701 Westwood Boulevard
Orlando, Florida, 32821


  • Phone: 407-352-6891
  • Email:
    MontereyLake@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
ponsj2's picture
Feedback Problem for Monterey Lake

Called for hot water outage and after checking things out the technician called me back and stated that I would have hot water in the next two hours. Two hours later... nothing. This happens too much here... If service goes down for a significant period, then a portion of our rent should be refunded. I really don't like being told something is taken care of, only to find that not to be true.

zacharyoneal's picture
zacharyoneal McKinley Employee

Good Afternoon Francis,

I do apologize as it did take a little longer than anticipated to restore the hot water service to your home. When these maintenance emergencies arise, we always try to give the most accurate information and work as quickly as possible to complete repairs. At this time all hot water has been restored. If there is anything additional I can do to assist please do not hesitate to stop by the Leasing Office or give me a call at 407-352-6891.

Best Regards,

 

 

Zachary O'Neal

Community Manager

Monterey Lake Apartment Homes