MeymeyH's picture
Feedback Question for

Hi office staff at Windmeadows, where in our account can we view the breakdown of the bill for utility that we pay to you together with the rent? In the "Pay Rent" tag, I only see a total of the utility, but no breakdown. We want to see the breakdown of this upcoming payment, as well as the past months to understand why it surges unusually for this upcoming payment. Thanks! Mey

braxton.mishoe's picture
braxton.mishoe McKinley Employee

Good morning, I hope you are doing well! You should receive a bill in the mail every month that includes your monthly rent and a breakdown of the utility charges. The bill will even specify what month these charges are from (you pay rent before the month begins but you are not charged for utilities until after usage). If you are not receiving this bill in the mail, check with the post office and make sure you have completed a change of address and that your maibox is not full. I would be more than happy to print your previous bills out for you if you have time to visit the office. 

 

I hope this was helpful! Please let me know if you have any other questions regarding this topic and have a great day!

MeymeyH's picture
MeymeyH

Thank you Braxton. We have not received any mail nor email regarding bill. We can receive other mails without a problem though. I will stop by your office to check what's wrong here. Email bill is preferred over mail is that is an option.

Thanks!

braxton.mishoe's picture
braxton.mishoe McKinley Employee

Hello,

It was great meeting with you yesterday! Please let me know if you ever have any questions or issues in the future and have a great rest of your week!