Building A Laundry Room, Pet Waste, South Gate, Hallway Smoking

The Villas Apartments
2911 Bynan Dr.
Ypsilanti, Michigan, 48197


  • Phone: 734-434-1743
  • Email:
    villas@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 7:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
aricole's picture
Feedback Problem for The Villas

1) Over our two years at the Villas we have routinely called the leasing office about the condition of the laundry room here in building A. There is no proper ventilation for the room, causing condensation in the air, on the walls, and large slippery puddles on the floor. The high humidity in the rooms air causes mold to grow on the walls. the solution each time is to simply slap on some more paint over the mold and put up a 'caution: wet floor' sign. This is dangerous and should be taken more seriously, hopefully they can fix the door so it actually locks while they are at. Like many residents who have been posting, we are tired of the empty promises from this company and hope that it can turn itself around. 2) We are still waiting on the pet waste station that was to be put up between buildings A and C, We were fined for pet waste, which was deposited by another residents dog, however we reluctantly paid the fine on the condition that a pet waste station be put up between the buildings. We have our own bags and container on the porch and always have and always have picked up after our pets, I would be more then willing to bring it to the leasing office the next time I am fined for another residents dog. 3) The gate for the south lot remains up, not working. The gate was always in the down position for our first 4 months at the Villas, then management changed and it as never been down for more than a 24 hour period, We don't feel that resident safety is high on McKinley's list, maybe the gate should actually be put under surveillance instead of just having a sign stating that it is. That gate was after all the only reason we choose this property, we were told upon signing that the gate for the south lot was down 24/7. 4) Smoking in the hallways of building A continue to be a problem and we feel it will only get worse as the cold weather returns. We do not know who it is or what apartment they live in as we do not make it a habit of following other residents to find out where they live, nor do we ask them 'Hey what apartment do you live, cause you aren't allowed to smoke in the hall so I would like to report you to the leasing office.' Maybe McKinley should consider going smoke free, not allowing this type of behavior inside of the apartments and posting signs letting residents know they must be 15 feet from the building, same rules as a grill. We only look to improve our surroundings, but without the support of management and corporate we are only a few spread over a large community. The property manager when we first moved in used to hold monthly community safety meetings, and maybe that is why the gate was always down and people didn't smoke in the halls. The online tool helps to get residents involved but it doesn't go the extra step of getting them organized to help the community.

kristen.ramsden's picture
kristen.ramsden McKinley Employee

Thank you very much for taking the time to let us know about these situations. I will be looking into each one of them for a resolution. We appreciate you as our resident and are here to address your concerns. Please at any time feel free to contact me either by telepohne or e-mail. Thank you.

Kristen Ramsden
Senior Community Manager
The VIllas
734-434-1743
E-mail-kristen.ramsden@Mckinley.com

kristen.ramsden's picture
kristen.ramsden McKinley Employee

I wanted to again thank you for taking the time to inform us about your concerns. I have put together an action plan and wanted to share it with you. Today I hand delivered notices to each residents door regarding the smoking concern in the hallways. A pet waste station will be installed in your area within a month. A ceiling vent fan will be installed in the laundry room. I have connected with our LPS team, we are currently working on a date to schedule a community wide meeting. Based on the size of our community, I agree with you meetings would be an excellent idea. We would like to start having them on a quarterly basis from now on. I will continue to update you as further information is available. If you have any other concerns or ideas I would really like to work with you. Thank you again for contacting us.

Kristen Ramsden
Senior Community Manager
The Villas
734-434-1743
kristen.ramsden@mckinley.com