egulvision's picture
Feedback Problem for Sun Pointe

We've reported twice that is a severe leak by the glass doors in the bedroom when it rains. It has damaged the ceiling, the carpet remains damp (possible mold problem) and the paint is buckling. Nothing has been done. The a/c unit in the ceiling is making noise again, this was first reported in Nov 09. Also the thermostat was replaced twice because it did not come on or shut off and can't regulate the temperature. We've reported these problems to the office for work orders but the work remains undone. Please let us know when we can expect to have this work done. Thank you.

Jared3211's picture
Jared3211 McKinley Employee

Diane,

We did recieve your work order regarding the water in the bedroom, on Thursday May 6th, 2010, around 4:30 p.m. I have called Carl and spoke with him, and he did drill the holes on the outside of the building to let the water drain from your patio. As for the A/C, I was unaware that you were still having the same issues with the thermostat. We will address this immediately.

As for the cosmetic treatment for the ceiling in the bedroom, Carl hasn't gotten to that part of the job, and will address that part of it the beginning of next week. The leak should be rectified. Please call me if you have any other questions or concerns.

Jared

386-253-2906

khensley's picture
khensley McKinley Employee

Hi Diane,

We are sorry that you have been having problems with your patio door and thermostat.
Carl and Cedric will be at your home today to ensure all your issues are resolved.

Thanks

Kathy