Still waiting for the lights to be fixed on the grounds

Portofino Apartments & Town Houses
5974 Windhover Drive
Orlando, Florida, 32819

  • Phone: 407-352-8040
  • Email:
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 7:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
bill_and_amanda's picture
Feedback Problem for Portofino

Q: How many maintenance techs does it take to change a lightbulb? A: We don't know because it still hasn't happened. Ditto with the hot tub. Ditto for replacing the exhaust vent over my stove that I reported when I moved in back in April. The location is great for us but the service leaves a lot to be desired. I'm supposed to renew my lease in a couple of weeks, I'm not so sure I will if things don't improve soon.

kelly's picture
kelly McKinley Employee

Dear Resident,

It sounds like there are still many unresolved issues for you within our community. As the Regional Manager for the property I would love to meet you personally and discuss with you how we can make some changes that will be helpful and meaningful to your stay with us. You can call the office directly anytime and give the staff there your cell number and I will be happy to call you or arrange a time to meet. I want to know everything that is unsettling for you and make it right. Please take me up on this offer as I respect your feedback and welcome your comments.

Thank you,

Kelly Schultz