The apartments at Hessel on the Park need major renovations... everything is old and falling apart. It takes FOREVER to get someone in to fix things or return calls. Overall very, very poor customer service!! I am very happy to be moving from this place! I think if Hessel on the Park is going to claim to have "luxury apartments" and charge the amount of rent they do, then the apartments need to be updated and better maintained. I will say that some of the maintenance crew and Jack in particular do a wonderful job fixing and resolving the many issues in the apartment. Jack has always been very friendly and extremely professional. Hessel on the Park should consider themselves lucky to have him on staff!