Currently, a Work Order requests customers (residents) confirmation as follows: "The work has been completed for the work order. It is still open waiting on final confirmation from the customer that they are satisfied with the work." However, the end of the Work Order states as follows: "You'll be able to leave feedback once the work order is closed or cancelled." M-m-m-m, me thinks you need to re-work the Orders to allow residents to leave communication, prior to it being closed. Thank you.