Just a little miffed

Coconut Palms Apartments
4618 Middlebrook Road
Orlando, Florida, 32811


  • Phone: 407-293-6940
  • Email:
    Coconut@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
TimMetcalf's picture
Feedback Problem for Coconut Palms

several weeks ago, I put in a work order for some things that are wrong in my apt, and to date only one issue has been semi taken care of. Last week I was told my new garbage disposal would be here...haven't seen it. Whomever put the floor in my bathroom did not caulk it and water was allowed to run under it and turned it black,I asked for a new floor. My largest complaint was just blown off by mgt. My dishwasher spews food and does not work correctly, I was asked if I clean the dishes thoroughly, I rinse them as you are suppose to, but if I did that, I might as well hand wash them as I have been doing. We just signed our 4th lease here and until now was very happy, now I am not so sure.

brenda.brown's picture
brenda.brown McKinley Employee

Dear Metcalf,

I want to apologize to you that your maintenance requests was not completely resolved. It is not management intentions to disregard any maintenance requests that is submitted in our office. Although this is not a resolution to your problem this is an oversight on our part.

I will personally followup with the maintenance staff and the supervisor as to the status of your request. I will contact you with a status. We are very pleased that you have decided to continue your residency with us.

Respectfully yours,