Rent Not Charged Correctly

Bella Capri Apartments
4822 Cason Cove Dr.
Orlando, Florida, 32811


  • Phone: 407-574-5300
  • Email:
    BellaCapri@mckinley.com
  • Office Hours:
    Mon 12:00pm - 5:00pm
    Tue By Appointment
    Wed By Appointment
    Thu By Appointment
    Fri 12:00pm - 5:00pm
    Sat By Appointment
    Sun By Appointment
  • Resident Handbook:
renacer1972's picture
Feedback Problem for Bella Capri

I went to pay my rent on december 4 and the staff person their was very rude. I told her my concerns with how high my water bill is since the pluming problems wich has happen before and she just brush me off ssying it was concordd fault and wait for your suposly merger in the mean time i am beign over charged. the day I expressed my concer the laydy says that yhe way water is calculated I will end up paying extra even if I dont use it. Then just now I check to see if the money order was added which I paid the right amount and it is saying that money is owed as of today. I paid on time and I paid more than whay it is showing I hope that the rude staff person you had there didn't lose my money order I have my proof that I payed.

meralis.lopez's picture
meralis.lopez McKinley Employee

Good morning Gloria,

Thank you so much for expressing and letting us know your concerns in this matter. I am currently in review of your file and would love the opportunity to meet with you and revise your account. Is there a specific time we can meet or if you prefer to call me at (407) 574-5300.

I look forward to speaking with you and resolving your concerns.

Sincerely,

Meralis Lopez
Community Manager
Bella Capri Apartments