Thank you for asking the question. Our goal is to contact the resident for non-emergency work within 24 hours to schedule the completion of the work order. During summer time, this timeline may be extended due to heavy move ins and at times emergency issues. However, if the work is of an emergency nature, this work order is escalated. Is there something I can assist you with in order to increase the timeliness of their response to you? Please contact me at firstname.lastname@example.org
As Melanie said we try to reply within 24 hours for a non-emergency. Please let me know what unit you are in and the nature of the service request, and I will make sure youo are contacted. The service # is 734.434.5021. I am sorry for your inconvenience and thank you for your feed back.
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