Maintenance

Aspen Chase Apartments
2960 International Drive
Ypsilanti, Michigan, 48197


  • Phone: 734-434-0297
  • Email:
    aspenchase@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
byrnediane's picture
Feedback Question for Aspen Chase

How much time does maintenance have to answer request calls?

mzimmerman's picture
mzimmerman McKinley Employee

Thank you for asking the question. Our goal is to contact the resident for non-emergency work within 24 hours to schedule the completion of the work order. During summer time, this timeline may be extended due to heavy move ins and at times emergency issues. However, if the work is of an emergency nature, this work order is escalated. Is there something I can assist you with in order to increase the timeliness of their response to you? Please contact me at mzimmerman@mckinley.com
Sincerely,
Melanie

daniel.martin's picture
daniel.martin McKinley Employee

As Melanie said we try to reply within 24 hours for a non-emergency. Please let me know what unit you are in and the nature of the service request, and I will make sure youo are contacted. The service # is 734.434.5021. I am sorry for your inconvenience and thank you for your feed back.

Dan Martin
Maint. Supervisor
Aspen Chase