Loss Prevention??

Aspen Chase Apartments
2960 International Drive
Ypsilanti, Michigan, 48197


  • Phone: 734-434-0297
  • Email:
    aspenchase@mckinley.com
  • Office Hours:
    Mon 10:00am - 6:00pm
    Tue 10:00am - 6:00pm
    Wed 10:00am - 6:00pm
    Thu 10:00am - 6:00pm
    Fri 10:00am - 6:00pm
    Sat 10:00am - 5:00pm
    Sun By Appointment
  • Resident Handbook:
ktdevore's picture
Feedback Problem for Aspen Chase

My backpack was stolen from my car with a lot of personal information and all of my textbooks. I didn't realize until I was almost at work in Saline at 7am and quickly began calling the office and loss prevention to see if someone had turned it in or if someone had come across it. I understand that the office doesn't open until later and I didn't really expect them to call me back but when something is stolen you think to deal with loss prevention, I never thought to call maintenance because it was after 5am but before the office opened and no one called me back about the issue. Thankfully a Good Samaritan found my phone number inside of my bag and called me so I could pick it up. I am very thankful for the honest and helpful neighbor that found my belongings but it was very disappointing that nobody from Aspen Chase called me back. I know now what to do but I wish there had been some sort of forwarding service or something that could have directed me better so I didn't feel like I was being ignored. -Katie

daniel.martin's picture
daniel.martin McKinley Employee

Katie,

I am sorry about the confusion. When there is an emergency, please call the 24 hour service line, especially if you are not getting a response else where. I am sorry that you felt ignored, and I thank you for your feed back.

Dan Martin
Maint. Supervisor
Aspen Chase

kwilkinson's picture
kwilkinson McKinley Employee

Hi Katie;

Just to follow up with our conversation from earlier: LPS is off duty at 5:00 a.m.; however, our maintenance is on call 24-hours a day. Please feel free to contact 734-434-1351 to reach maintenance any time. In addition, calling the police in this type of situation is highly recommended.

I am so glad your backpack was recovered and nothing was missing! Please let me know if there is anything else I can do for you!