Jreveron8's picture

stinky apt

Feedback Problem for Bellagio

hey, i haven't received a call about the last time i wrote about it yet , and I haven't seen any reminders on the doors - but my apt smells like I live with an air freshener that has the scent of cigarettes , just spraying like a maniac all over my kitchen , living room , and bathroom. - Which is not what is happening. lol Can there PLEASEEEEEEEEEE be reminders stuck /placed on every residents door- not even their mail, their door , that reminds them they cant smoke inside ? atleast that way its a guarantee they will see it. It just is so annoying that we had to buy an air purifier...


srajan210's picture

Francisco for maintenance

Feedback Praise for Amalfi Apartments Homes

I called today 12/5 for an emergency when my laundry machine flooded. They sent over Francisco and he was amazing! He figured out the problem and explained to me what happened and fixed it immediately. He was even kind enough to stay later and fix my dishwasher . Give him a raise! He goes above and beyond!


victoriapotapenko's picture

Heating bill?

Feedback Question for The Tower

Hi I was wondering if anyone can explain why the heating bill in the Tower is so ridiculously expensive? I lived in the same unit last year, we never turn our heat above 64 and the bill can get up to $400. Do we have electric heat or is the system just really outdated? I'm just really sick of having to pay so much money to consumers in the winter....


austindodd's picture

Guarantor

Feedback Question for The Tower

I received a notice that I needed to fill out new guarantor paperwork due to the McKinley switch and re-signing my lease. I was told I could do this online but I can't find anywhere to do this. If you could point me in the right direction that would be very helpful. Thanks...


Alecm44's picture

The stairwells are disgusting

Feedback Problem for The Gates and Manor

The stairwell to the 550 residence is littered with trash, the holes in the wall are never fixed, there is a broken handrail as well. Please fix this immediatel


MB313's picture

Issue With Online Payment

Feedback Problem for Silver Lake Hills

We are currently experiencing an error when attempting to pay rent through the online portal. Any idea when this issue will be resolved?


hankersonjoslyn's picture

Maintenance

Feedback Praise for The Courtyards

My toilet was backed up and overflowing, I called for maintenance and they arrived at my apartment in less than 30 minutes and fixed my toilet in less than one minute. Courtyard's maintenance is always professional and courteous. They always answer request in an astounding, and timely manner. And they always do a fantastic job. Thank you so much courtyards maintenance...


koren44's picture

Amazing customer service!

Feedback Praise for Silver Lake Hills

Laurie is absolutely amazing! She follows through on everything she says and she is so pleasant to work with. There need to be more people like her in the customer service profession! Thank you Laurie for always being so helpful!!!


Ptavares4667's picture

Wall Water Infiltration

Feedback Problem for Windmeadows

I have had a wall water infiltration in my apartment since September 2017 when I moved in. The floor has been damaged. Now I have ants coming into the apartment through the damaged floor. I filed a complaint with the Florida Department of Health. They contacted management, and Kurt Morrel stated in writing that the problem had been resolved when it is not true. The AC issue (water leakage inside the apartment) was resolved after 12 months! I already contacted UF Legal Services about the matter. Michelle offered me one month of free rent for all the headaches I have had since I moved to...


scibula's picture

Recycling Containers

Feedback Question for El Mar Apartments

Hi! Is there any intention to get a recycling container on premises somewhere? If not, is there any way we could get a personal one from WM? Thanks!