diannegeoffroy's picture

I think Mgt has a good one in Erin at west wood

Feedback Praise for Westwood Suites

When I needed to move to Orlando for a short time for work I was overwhelmed with all the options that were available to me. Along the process I met Erin, at Westwood Suites, by phone. It was a month later before I actually began my move here and I remembered Erin. So I called her back. she immediately answered my call and she remembered me. that was so nice for me. Her phone communications were accurate and timely, and very helpful Her responses were honest and encourageing. Erin made me feel very hopeful about a successful move here for me. Erin faxed answers to my questions she updated me...


diannegeoffroy's picture

Something that the management team will want to know

Feedback Praise for Westwood Suites

I really need to let you know the professional, efficent and caring attitude of Kevin Boudreaux since I have become a tenant. i am not from here and he has been so helpful with my daily needs for directions, or for questions about safe areas. Kevin has exhibited great management skills whenever I have had to ask for a maintance request or concern. However the most basic customer service skill that Kevin has exhited to me is his sincere concern that I have adjusted and made this my temporary home. i have worked in a Human Resource for a company that had nearly 1800 employees and kevin would be...


gotguts's picture

Website Colors

Feedback Problem for Evergreen

Some of the words on the 1st page with the state and community are difficult to impossible to read due to the colors that are used. Thank you for your attention on this matter.


martagh1's picture

ISTA Bill questions again

Feedback Question for Glencoe Hills

I received my second ISTA bill ever and was wondering what the prorate electric charge is...? I might be confused, since I have never had to pay utilities separate from the apartment rent before... I understood that the ISTA bill included water, sewage and trash removal, so what is this electric prorate and gas charge I am getting (around $73, w/o the water and everything else? Because DTE is also charging me, in a separate bill, a similar amount. Can you please clarify this for me? I don't want to be paying so much, or double. Thanks!...


wittgenstein's picture

Maintenance feedback

Feedback Praise for Golfside Lake

The maintenance man that came over did a great job. My bathtub works fine now.


bubby's picture

STAFF

Feedback Praise for Crossings at Conway

I JUST WANT TO THANK THE NEW STAFF FOR THEIR PROMT SERVICE ON A MAINTENANCE PROBLEM THAT HAS EXISTED FOR A WHILE...IT WASNT EVEN THEIR RESPOSIBILITY. AN EXTERIOR PROBLEM THAT THE HOMEOWNERS ASSN. IS VERY LAX ON RESPONDING.... A BIG THANK YOU TO BRENT, KELLY AND DINDSEY


e4ramsey's picture

Great work!

Feedback Praise for Spruce Knob

Just wanted to say how nice everyone is at SK! Excellent customer service. I really love living there.


anthropology2011's picture

Ricky

Feedback Praise for Riva

I miss having Ricky around the office!! He was so awesome and focused on the residents.


ebabilonia's picture

Rent

Feedback Question for Harbor Beach

I just renewed my 3rd year lease with HB in August and my rent was raised from $699.00 to $719.00 per month. The rent doesn't include water and sewage which I pay separately through HB which ranges from $39.00-$45.00 per month. I just saw a bunch of ads for 2 bedroom apartments that are $659.00 per month and comes with a magic show! Is there anyway I can speak to someone about my rent? because I find it kind of unfair that I pay more then new clients your trying to gain. I would figure you would take care of your residents first but If there is nothing I can do then so be it. I just...


ebabilonia's picture

Victor, Luis, Jorge, & TJ

Feedback Praise for Harbor Beach

I would like to thank these 4 indivduals for their help. TJ for getting me a new stove and renewing my faith in HB! As a resident here for a couple of years I have been made promises that were never met but not with TJ. She guaranteed me a new stove and maintenance issues to be addressed and not only did I get a new stove(very pretty I may add) it was delivered the next DAY! <br /> Jorge for always being courteous and knowledgable on my questions and always keeping it "real" with me :)<br /> Victor and Luis for always making the extra effort to accomidate my husband and...